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ROBIN R.
Customer Reviews for Elgin General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unloading crew would answer the phone or respond to texts. REFUND FOR THAT CHARGE PLEASE. TRUCK WAS GREAT. PAUL
Paul V.Twice I have reserved a truck and received a call the day before that it was not available. Both times I had to drive a long way to pick up another smaller truck that was available. I most likely will not use Uhaul again and have been a customer for years as I move frequently with my job. I am an organized person and have movers scheduled to pack and unpack trucks and this throws everything off. Maybe you need to update your scheduling system and do not schedule vehicles that you don't have. Also the day we left my husband noticed two larger trucks at a nearby location which we were told they did not have. Because we received a smaller truck we were not able to load All of our furniture. Now we will have to make a separate trip to move the remaining items. I would hope that Uhaul would offer an additional vehicle complementary so that we can move the remaining items that were not included on the smaller truck that we receive.
Reginia T.Excellent , courteous & warm service.
Azhar M.The rental process and rate was awesome as well as the customer service.
Tonia W.Have moving blankets
Humberto L.The staff was very helpful and I appreciate their assistance.
Wayne B.The key hole was damaged when I picked it up other than that it was good
brodirc T.I made a reservation online. I chose one way, I chose a certain time to pick it up, I chose I'd need it for 12 hours. None of those things were correct on my reservation. Luckily I noticed the mess up. So I called customer service to get it all fixed. The lady on the phone told me she changed everything to exactly how I wanted it. Day came to get my uhaul, nothing was correct AGAIN. So I had to drive 45 minutes BOTH WAYS out of my way to a different uhaul place. My lease was up that day. I got lucky that a uhaul was available because if not I was screwed due to the website being faulty and customer service lying to me and not fixing my reservation like they said they did.
William D.fix your online pickup...it didn't work! Wasted time.
Thomas W.Pick up was moved without warning to this location. Had to drive 20 miles to pick up
German Z.need to work on customer service bit more
mohamed B.My reservation included a dolly, which I found out was not available at the time of pickup. Apparently this location has only one dolly and was unsure if it had been returned after the last time it was rented. I had to use a dolly from a friend in order to complete my move. This location has multiple trucks and seems they should have more than one dolly in inventory, or there should not be the option to reserve the equipment if it is not available. Also found it odd to see political propaganda advertised next to the rental truck parking area.
Clarissa W.Stop lying to customers telling them that the fuel in the truck is full when it's not and then having to over pay for fuel and not reimbursed for it
alexander R.The actual Uhaul Share App experience was AWFUL -- wayyyy too many steps for the average user to walk thru, and of course, all contingent on a decent cell service area. Terrible really. Truly need to rethink it from top to bottom. Can't the algorithm make risk assessments to ease user experience?
Travis M.Truck rented for 550 mile trip. Truck was low on oil. Power steering oil cap was missing. No packing blankets were available although they were reserved. Clerk said they had just been rented to another customer. Where is my $50 for a failed reservation?
Lee C.Thank you!
Steven P.get some company other than U-Haul to work with the Store. The store was great but did NOT have blankets as requested. The UHaul regional rep changed the location and did not tell me until AFTER I went to the first location and did not send an amended email until after I called him. UHAUL SUCKS!!! Plus the truck roof leaked onto my furnishings!!!
Thomas M.Great friendly service!
STEVEN M.U-haul Good morning. I need a call from a Manager of Customer Service and our billing Immediately to resolve a billing mistake. I rented a 1 way rental from Porltand to Euege, Oregon and have charged $4,972 for a wrong drop off fee. I rented the truck from the UHaul Tigard Oregon location 11552 SW Pacifc HWY, Tigard, Oregon 97223 on Tues 7/27 a7 10AM. Cleay stated I would return the truck to the Eugene, Oregon location at 4400 Franklin, Blvd Eugene OR 97403 on Thurs 7/29 at 10AM PST. The turkc was return clean and and with a full tank of gas. Upon arrival at the Eugene location I was told I had the "wrong Truck" The Manager told me not to worry. 2 days later I logged into my US bank account and saw the $4972.00 charge on 7/30/2021. Worse, I called the Tigard location this morning 8/2 and asked for help to correct my bill and was told by Larry Hall the Store manager that this was not his problem, It was the Eugene store location. I explained I am the customer and should not have to work to correct a billing mistake. I have called the Eugene location multiple times and been put on hold for 20 mins. This is the worst customer service experience I have ever had. I need a phone call ASAP 503-349-9967. Andrew J Smith Uhaul contract #20031833
ANDREW S.I would like to commend Chris and Jeanette at Storage Plus of Taylor. Our initial reservation was there, but the customer who rented the equipment we reserved prior to us never returned it. Chris and Jeanette went above and beyond to get us replacement equipment to make our move possible. Kudos to them!
Angelica B.Excellent service, nice atmosphere and would definitely recommend this place to everyone who wants to be treated like family!
Andrew G.Everything was great
DARIO R.The issue I had was not with this store location but with my reservation in general. I reserved a 26' truck and upon arrival there were only 15' trucks. The representative said they had a 20' truck but it had gone out earlier that morning. I asked her if they are prompted with what vehicles were supposed to go out. Like why did she not know I had a reservation for a 26' truck? There has to be a better system where these stores have a list of what vehicles are going out. That aside, I had a reservation that said Elgin, but somehow in the UHaul system it showed my reservation in Manor. In the end I had to spend more money because I had to make extra trips to storage with the smaller truck. Had I had access to the 26' truck I reserved, I would have been able to load and deliver everything needed in one trip. Instead, I had to make 3 separate trips to get most of the things I was moving. It was very frustrating.
Amanda M.Clean the truck before you rent it out. Still had residue from the last renter and stuff in the back. Also reeked of pet odor.
John R.Great service, will always come back .....
Susan S.The Elgin General Store staff was amazing, friendly and efficient! I will reserve all my future Uhaul rental needs with them only! Thank you Elgin General Store ♥ï¸
Sylvia S.Dropped off didn't see the location
jennifer M.Elgin General made it really easy to drop off and very accommodating to helping with the return.
LAURA LEIGH W.Dropped after hours
RHONDA C.No signs to place key after dark.
KEITH K.Keep up the good work
Guillermo R.Great customer service
Bradley M.There needs to be a bigger sign about where the drop box is and where to leave the truck in the event the store is closed.
Laela E.