Customer Reviews for Elisas Variety Store
(U-Haul Neighborhood Dealer)

498 reviews

2641 Diamond St   Rosamond, CA 93560
(Rosamond blvd)

(661) 256-2847

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(661) 256-2847

2641 Diamond St
Rosamond, CA 93560
(Rosamond blvd)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Grant G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN CARY P. 
Rating:
5.0

Great friendly service

SHANE C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

SANUUESE F. 
Rating:
3.0

Customer did not leave a comment.

JARRETT K. 
Rating:
2.0

This Location does not offer everything you need for moving. Uhaul royally messed up and not one time was i contacted to fix the situation. To top it off I was rented equipment that did not work! Uhaul made my move extremely difficult I will never use Uhaul again! What a nightmare!

CHARMETRA G. 
Rating:
5.0

Fantastic rental experience. If you have to choose a U-Haul rental then do yourself a favor and go here.

daniel H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

This particular U-HAUL place is right across the street from where I lived...during our move, not only was the owner extreamly professional but she also allowed us to use the U-HAUL even when we were supposed to return it. I WOULD DEFINATELY recommend, but PLEASE do NOT use U-HAUL on W. Ave J.

aja J. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
3.0

Customer did not leave a comment.

Timmy A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
1.0

Couldn't get any worse. Horrible and that being really polite.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The lady inside very nice and friendly and fast. Thank you U-Haul for great people on your team!

Nathalyne G. 
Rating:
4.0

Customer did not leave a comment.

Rock B. 
Rating:
4.0

Customer did not leave a comment.

KEITH R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

FANTASTIC, EXCELLENT, 5 STARS!!!!!

Ted R. 
Rating:
5.0

Customer did not leave a comment.

Aric W. 
Rating:
5.0

I have been renting U-Hauls from this location 18 years. I Don't plan to change. All good. Awesome service every time. Love the gal that owns it!

Dell W. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
2.0

They just told me where to drop it. No paperwork or anything. Then on Tuesday Uhaul called asking where my trailer was and I explained to them I dropped it off Sunday morning. Then they charged me an additional $20.00 with no reason.,

Steven G. 
Rating:
1.0

The lady running this place is rude and a thief I went two miles and she charged me 15 bucks because I didn't put fuel in it. I went two miles. Crazy.

Randall O. 
Rating:
1.0

Uhaul treated me very unfair..they promised me no charge for the extra f 50:Free miles if I brought the the truck to Rosamond..They didn't give me my total refund..the lady in Rosamond Was the rudet most disrespectful. Woman I have ever. Had to Deal with...I WILL NEVER USE UHAUL SERVICE AGAIN

Lawonda P. 
Rating:
1.0

Overall communication needs to be better , prices definitely need to be better. There's no reason it should cost $60 for less than a hour. That's outrageous. Drop off was a nightmare.

Unique J. 
Rating:
1.0

It was a poor experience. The first truck was dead then when they gave me a second truck started but they never changed my online check so nothing matched. When driving the steering wheel had to be held at 90 degree to go strait. The brakes pulled the truck to the right. I'll never rent Uhaul again

Kylematthew B. 
Rating:
5.0

Customer did not leave a comment.

christopher P. 
Rating:
3.0

Customer did not leave a comment.

Tami P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

I am being charged extra charges that are not valid. The lady was very rude and argumentative and did not have my equipment ready. I had to go inside the store and have her argue with me and then dismiss me. I set up no contact to avoid possible contact of corona virus. My bill should have been no more than $150. And it was twice that. She is charging me for gas when I have proof we filled it up to the same level.

Albert H. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

N/a

Robert B. 
Rating:
1.0

The lady was very very rude! She started yelling Get out?! Very rude and embarrassing

Himanshu B. 
Rating:
5.0

Customer did not leave a comment.

julio R. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
3.0

Called customer service because I got charged another day and they did nothing to help and the vendor never contacted me, so better communication on Uhaul's behalf.

Alyissa S. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
3.0

Customer did not leave a comment.

Bernardino C. 
Rating:
5.0

Customer did not leave a comment.

Dolores W. 
Rating:
5.0

The woman who works there is awesome

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

DEVON P. 
Rating:
5.0

Good service

champhen K. 
Rating:
4.0

Customer did not leave a comment.

Nancy A. 
Rating:
5.0

Customer did not leave a comment.

mike J. 
Rating:
4.0

Place is closed today

Regina G. 
Rating:
5.0

Customer did not leave a comment.

Brittany P. 
Rating:
5.0

I am very overall happy customer service was great

Robert V. 
Rating:
1.0

Let customers know that if we drop off truck when closed a few will apply. Was told to drop of keys at location without been notified of a fee. I had a whole extra day to drop off truck would of waited if known. Was also charged for gas logs should be kept up at pick up locations. There was also a bogus fee of 5 dollars of a purchase I made when supposedly drop off location was closed.

Zarurza D. 
Rating:
5.0

Customer did not leave a comment.

Regina G. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
1.0

The owner name Elisa was very rude to me and did not want to hear my complaint she treating very bad. I will never go to Uhaul. in Rosamond again. The app did not work and I got there in time. Also I reserved a huge dolly 2 weeks in advance and Elise did not reserved the item for me. Very bad service and for now on I will rent from a different company. Marco A Ibanez

MARCO A I. 
Rating:
5.0

Such a sweet lady that ya deal with for the uhaul and was very knowledgeable she's been doing it for years and years!

justin A. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

francisco G. 
Rating:
5.0

Very nice lady and friendly

DEMETRIUS M. 
Rating:
5.0

Customer did not leave a comment.

Phillip P. 
Rating:
5.0

Customer did not leave a comment.

Fredric L. 
Rating:
2.0

You guys need to have the solicited equipment and keep the offered price.

JULIO T. 
Rating:
5.0

Customer did not leave a comment.

mike J. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

mike J. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

mike J. 
Rating:
1.0

There was no one to help you. I had to check out using my cell phone, take pictures of everything and leave the keys in a drop box. The instructions on the cell phone stated to park behind the store. There was no parking behind that store for dropping off a Uhaul truck. Overall, this was a horrible and very very expensive rental. I do feel that I should have recieved some of my money back.

Cicely E. 
Rating:
5.0

Customer did not leave a comment.

rachel B. 
Rating:
2.0

Poor communication. I reserved a truck for a 0730 pick up and U-Haul subsequently changed it to 0900 because the location doesn't open until 0900 and apparently isn't set up for after hours key pick up. The problem is that a) the website allowed me to make the 0730 pick up reservation And sent me a confirmation email for that time and b) U-Haul didn't update the reservation time on the website or send me an updated email receipt until 0810, when I was already at the location trying to figure out how to pick up the truck. It turned out that U-Haul Had left me a voice mail the previous evening, but I missed it and, the morning of pick up, the website and app were still showing that I was good for my scheduled 0730 pick up. In addition, the truck I was supposed to use had loose trim around the window which necessitated switching to a different truck of a different size.

James C. 
Rating:
5.0

Customer did not leave a comment.

Anne J. 
Rating:
5.0

the lady at the counter was nice. Quick to help courteous.

mary K. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
4.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Great service & helped find a drop off location. Will definitely go back there again.

david R. 
Rating:
5.0

Friendly and very accommodating. And I saved money compared to other companies

alisha G. 
Rating:
2.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
1.0

Customer did not leave a comment.

tisha G. 
Rating:
5.0

Customer did not leave a comment.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

christopher T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
2.0

The lady at the counter is very rude. When we picked up truck in the morning she didnt bring truck to the front and made me pull it out of a small driveway from the back. When we returned truck she was on the phone talking all the time. Truck was clean and new.

Mayra D. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
4.0

Customer did not leave a comment.

ERIC P. 
Rating:
1.0

Better customer service from the lady at the front desk who was very rude.

noe V. 
Rating:
4.0

Elisa was very friendly and helpful; however, we were originally reserved at the U-Haul storage place in Mojave on Avenue K. This is the second time we have tried to work with that location, and both times were terrible. The first time, the guy wasn't there - he left a note on the door saying he was out to lunch, but there was no return time. None of the gates were working. When he finally came back, he was incredibly rude. This last time we tried to reserve there, all but one gate was out of order. I went up to the door and there were two different signs: one said out to lunch, the other said they would be closing at 12 on both Sat. and Sun.; of course, none of this was noted on the website, or we would not have made a reservation at that location. If an owner/operator is going to change hours or be gone during a certain time, I think there needs to be a way to note that on the website.

Ruben M. 
Rating:
5.0

small shop - but amazing service.

mike J. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Glendon B. 
Rating:
5.0

Specials to lower prices.

doris O. 
Rating:
5.0

The lady who rented me the U haul is amazingly nice. This was the second time I've rented from this locations. She is so friendly, funny, and welcoming. 10/10

salvatore B. 
Rating:
5.0

Great service.

andre B. 
Rating:
2.0

The clerk had problems setting up the order in the computer and it took her 3 times! It delayed our moving by an hour and it was very frustrating!

shaya W. 
Rating:
1.0

office very dirty my rental truck had a little bit of dirt in it and lady made me take it to car wash and wash

Mayra D. 
Rating:
5.0

Keep on being just the way you guys are! You are like a lighthouse shining in the dark! Thank you for being a light in my life when things became very stressful for me and my son! I couldn't believe that there were still people like you guys today! God Bless you and your family!

kimberley G. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
2.0

Trucks closer to location not across the street, overal environment of the store, friendliness and security.

Giovanni P. 
No reviews have been submitted for this location.

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