Customer Reviews for Elite Coast Auto Sales Front Beach LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was perfect thanks

Rating:

3.0

Yall need to tell the customer service to check the vehicle with the customers.Not to accuse someone of putting a dent are scratch on a vehicle that's already been dented and scratches in the same spot.And try to charge my credit card when I have use the same vehicle for the last three time in a row.And those dents and scratches where there from the first time i rented the cargo van.because they have stickers on the van where someone had already mess up the vehicle and he the clerk new it.plus the cargo van need a oil change from previous rental the oil change light came on.I rented it on the 5-10-25 and return on the 5-11-25 local use only around 20 to 25 miles. Plus I was charged for a extra day for gas on a previous rental when I told him I full it back up from the previous reading.I wish I would have taken a video of the previous reading before and after.I like renting from U haul because they have the right vehicles I need at that location.but I lost the trust with my money and credit card and bank card.

Rating:

5.0

No comment at this moment

Rating:

4.0

All was good.

Rating:

4.0

Vehicle was not available from the closet location for us, and on short notice, but pick up location was the very next best! Excellent service and customer friendly.

Rating:

3.0

If you only type in the location name in it will take you to the wrong destination. Truck was parked in over grown grass and was too close to other trucks to get good pictures for the app.

Rating:

2.0

The brakes on this trailer were not in adjustment. The left rear marker light was not working. I was told that it will eventually work as I drive. Never did. Had to have a service call to repair.

Rating:

5.0

Fast easy service

Rating:

5.0

Fast and easy transaction.

Rating:

3.0

Truck had a tire needed air and tire pressure signal on when we entered the truck. Company needs to check trucks better and service trucks

Rating:

1.0

And he added another 50 dollar charge that he said would be refunded bit it wasn't. Bit he wouldn't tell me what the extra money was for.

Rating:

4.0

No one explained the operation of the truck.

Rating:

1.0

For all I we went thru with this truck reservation which was completely at fault of uhaul, them to be told we couldn't rent it for the original quote cause it was canceled which was cancelled by uhaul,

Rating:

4.0

Representative there was thorough in his vehicle check and very friendly.

Rating:

5.0

Muy amable, el sr que me atendió.

Rating:

4.0

Only thing I had a problem with is at the end of my trip I noticed some of my stuff was soaked so the roof of that truck was leaking pretty good! Other than that everything else was great.

Rating:

3.0

The place was run well but the prior renter did not have the truck back on time. (2½ hours late) Which out my crew very far behind.

Rating:

2.0

Ryan was very helpful, because of him we had a truck. The main location that we were supposed to pick up was closed for the holidays and they didn't even have the equipment. So, I am very grateful to Ryan at 8000 Front Beach Rd. because he was the only one who had the truck and auto transport. Even though the truck had 1/4 gas tank it was enough for us to get to a gas station. We also noticed white smoke coming out of the truck tail pipe. The stress of moving is that we told the property where we lived that we were leaving on the 27th, when we saw that nobody had the equipment, we freaked. Ryan was nice. The printer broke, so Ryan did the rental on his phone, Whoa! Ryan made it happen. Ryan from Jamaica. We noticed that people in general don't want to work in Panama City Beach, the whole area is a negative town. Also, very important, the truck had no brakes. It was very difficult to stop! It would be nice to get some money back.

Rating:

3.0

Understaffed. But worked out.

Rating:

1.0

I arrived at 8am and the app mentioned box#4 which does not exist. There are only 3 boxes. So I had to wait until 9 am when the location opened. When I was able to get the keys (which were left inside the cargo area when there are no more boxes), I realized the dollies I rented where not in the truck. The store representative loaded them at my request, but what upsets me is the if I get the truck at 8am as planned, there wouldn’t be any dollies in it, affecting all my moving plan. Poor service.

Rating:

1.0

Reserved 26 ft truck plus trailer and moving pads. Truck was unavailable for an hour and 30 minutes past pickup time. When I got it, food all over floor, drinks spilled on floor, cup holders broken. The employee didn’t know anything about the trailer or pads. Spent 45 minutes on phone with customer service who finally sent me to next town to get trailer and pads. Two hours after scheduled pickup, finally got equipment. I would never use this place. Totally unacceptable!!!!!

Rating:

5.0

Everything were perfect

Rating:

4.0

The sales man wAs nice

Rating:

2.0

Very unorganized, takes too long. Not a great customer experience.

Rating:

1.0

The owner was extremely rude and dishonest!

Rating:

1.0

Would not check us in because he didn’t like where the trailer was. Very rude

Rating:

4.0

Salesperson was fast, courteous, and helped me make sure the tail lights on the trailer were working properly!!

Rating:

2.0

Extremely slow and not very personable. Also gave me a drop off location which was no longer in business.

Rating:

5.0

The staff was excellent!!! Very friendly very helpful and quick pickup process.

Rating:

1.0

Worst rental place ever, was my first time renting from them and they over charged me $68.88 even tho I paid for a 100mil for $108 and I didn’t even go over the 100mil, they told me if I brought it back a earlier timing from the timing I got to bring it back they would’ve gave me money back and I brought it back wayyy earlier than the timing they gave me, with more gas that they gave me and the truck clean with no accident because I only wanted it for a couple hours and he gave me to bring it back the next day I brought it back in the night and left it. Would NOT recommend!!!!!!!!!!

Rating:

3.0

I had reserved a cargo van. When I arrived the van was not on site. Apparently, one of the staff had checked it out and not returned. Fortunately, I was in a vehicle that could tow a trailer. To their credit, the location did work with me to make a trailer available. We were able to salvage the move, but not with the same flexibility that I wanted when I reserved a separate cargo van. The Uhaul website says you guarantee my rental will be available when I arrive or you will give me $50. As far as I am concerned, you owe me $50.

Rating:

2.0

Pick up was a nightmare. Keys could not be found. Was told lock box 5, which did not exist. Spent 30 mins trying to call only to finally be told the lockbox was IN the truck. Found the key laying in the back of the truck with no box. Wasted over an hour of my moving time.

Rating:

3.0

I dropped off myself in their parking lot.

Rating:

5.0

Nothing. The pickup experience was quick, easy, professional & personable.

Rating:

5.0

Truck and lock boxes were easy to get to.

Rating:

3.0

The pickup location and pickup time were changed from my original booking and confirmation. I arrived at the original time of 8:30 am but the new office didn't open till 9:00 am. The manager was punctual and efficient.

Rating:

5.0

Very friendly and professional.

Rating:

5.0

By continuing the good work vehicles well kept clean, and good interaction with customers, that will always be our one stop UHaul.

Rating:

5.0

"What can you do to improve for the next customer?" NOTHING. The service was exceptional. Period.

Rating:

4.0

A fellow came out and met me by name in the parking lot--easy-breezy return of trailer!

Rating:

5.0

Customer service is top tier, will definitely be using them again on my next move.

Rating:

5.0

Amazing service. Friendly. Clean vehicles.

Rating:

3.0

Van was dirty. Old french fries scattered around. Windshield was so bad we went straight to gas station to clean it. No wiper fluid in vehicle. The man who rented to us was super sweet and professional but van needed to be cleaned. The process was easy and we went over miles which was also easy to deal with.

Rating:

1.0

Rob needs to be fired! He is extremely rude and not helpful at all. I will never rent from him and will tell everyone not to use him. In fact, everyone I have told two people said the same thing about him.

Rating:

5.0

Super nice guy at Elite Coast Auto Sales that assisted me with my U-Haul trailer rental. He made if fast and painless. I will definitely use them for all my U-Haul needs in the future!

Rating:

5.0

rear brake light and tail light out of car hauler

Rating:

5.0

Everything was perfect, pickup to drop off.

Rating:

5.0

Dropped off before they opened

Rating:

4.0

I got charged for 5 days. But only had trailer for 2 days.

Rating:

4.0

There was some candy wrappers left from last customer. But other than that it was clean.

Rating:

5.0

This location is wonderful