Customer Reviews for Elite Marble & Tile
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing Much, Staff is very friendly and helpful.

Rating:

5.0

Nothing Much, Staff is very friendly and helpful.

Rating:

5.0

i did not receive the furniture pads i ordered

Rating:

1.0

I was given the keys and not even shown anything about the truck what kind of condition it was in or anything like that prior to leaving I'll go out to the truck to notice that there's a check engine light on and also the tail hitch light so I get out of the truck and go back into the store to let the guy know that the lights are on he says yes we know that there's a check engine light he never told me what to bring the gas back I had to ask him which I ended up filling up more than I returned it with and then there's no heat at all in the truck it doesn't work I figure maybe because I just started it it would take a little while now it never worked it was cold air me and my associate were freezing it was like 20° that day that is unacceptable and I was not satisfied with this U-Haul rental at all and the kicker it if it is I wasn't even moving myself I help and feed the homeless and I was carrying the donations to the homeless locations cuz it was so much and I do this every other month and I needed to get bigger vehicles instead of using mine I was very disappointed I will not use this U-Haul again

Rating:

2.0

The van i reserved was not there, the furniture blankets I requested were not available, the process to get into the rental was tedious to do onsite

Rating:

3.0

When will the amount that was withheld be returned to my bank card. The rental has been paid but my deposit is still being withheld. This could inconvenience another customer

Rating:

4.0

The problem I had was there was no key left in the key box and I had to wait for 2 hours for the store manager to come in and give me the key.

Rating:

3.0

No moving blankets were available and no hand truck. The utility dolly was not good either. They could be better equipped for their customers.

Rating:

1.0

The online unlock thing was 10 minutes waiting for location, never dunked even though I gave permission to the app and it was working on the phone, then just told.to call support after a while, 40 minutes on the phone then the location thing started working. I will always pick up at a counter in person in the future. Delayed the whole day.

Rating:

3.0

The van had clearly not been cleaned, dusty in the front and old drinks. The back of the van also had spilled dog food from a previous renter.

Rating:

5.0

I can't find anything that needed improvement. The process was seamless.

Rating:

2.0

Problem leaving rented supplies. Forgot to leave 1 blanket in the truck. When I returned it the next day, was told I had to go to another U-Haul location for that. I walked to this location as I live near by and should not have to go elsewhere.

Rating:

3.0

The gentleman who took care of us was very accommodating. He went out of his way with taking care of our various, dynamic, needs.

Rating:

1.0

This guy is a scumbag. He tried to charge me and when he found that I documented the return of the truck and that I knew that everything is ok stop. On my 10 years as a customer with U-Haul is the first time I meet a piece shit guy like him

Rating:

1.0

AWFUL! I waited an hour in the cold for the owner to show up because they removed the keys from the dropbox. The owner had to come, was in no rush when he arrived and proceeded to try and make me go through check-in AGAIN, after I already did it online. Keep in mind the representative told me the owner would be there in less than 10 minutes after I called, which would still be about 30 minutes before they typically open. The owner came in at their typical opening time, he did not care that I was waiting outside, there was absolutely no sense of urgency. He did not even apologize. Due to this I was an hour late to meet my movers, so they canceled on me but I still had to pay them. And then had to find more movers last minute which costs me double. And all you could offer me was $50 off for the “inconvenience. ” Not even enough for the gas I put in, which I had to fill when I got it because it was at about 1/4 of a tank. Absolutely ridiculous, I have 50,000+ followers on socials and I will be making posts regarding the situation. And i’ve already told everyone around me to stay away from U-Haul, especiallly this pick-up location. Disgusting. Never again. Absolutely awful service, do not waste your money.

Rating:

3.0

Charge for this, charge for that. A 2.5 hour rental winds costing $80. Never again.

Rating:

1.0

Bad rental mileage And gas was wrong. Guy at counter was clueless used van 2 hours he tried to charge me for 150 miles how can u drive that much in 2 hours. Bad service nerve again

Rating:

5.0

I stayed the truck was clean and it usually is but this one time it was just a little dirty but I rent from here frequently and the trucks are always clean so this was just one time. Also, the App wasn't working too well when I picked it up AND when I tried returning the truck but the guy inside fixed the problem and I was charged the right amount. I was very grateful I didn't have to fight him to be charged the correct amount. I will definitely rent again from here.

Rating:

5.0

Good

Rating:

3.0

Flat tire fee is ridiculous.. there was no flat tires

Rating:

1.0

The price that was charged was not the price quoted. Poor customer service.

Rating:

5.0

Very helpful

Rating:

2.0

There isn’t any clear signage that tells you where the UHaul desk is located and clerk was rude. The truck needed maintenance, the engine was slipping and the wheels needed an alignment.

Rating:

1.0

I was greatly overcharged and am not getting any response as to an explanation from this co I rented from . I only drove 8 miles they overcharged me for like 18 + extra miles . I refilled the truck and put gas gauge exactly where it was when I picked it up but was charged for more . I brought the truck back at 2:40 it was due at three I was charged for more . I tried calling and emailing this guy for an explanation and told him I will dispute the charges with my bank if not refunded those extra bogus and fraudulent charges. I had my son with me from pick up to drop off and can verify everything I said . These ppl haven’t even had the decency to call me to have a conversation about why he feels these changes are legitimate. I’m very angry . I was overcharged nearly 40$ in fraudulent charges. I may even make a police report. It was not the guy I signed the contract with but a different man there when I returned it and he barely spoke English and couldn’t be bothered coming outside with me to verify I was in compliance with the contract . I want to hear from him by tomorrow morning or I will do what is necessary.

Rating:

5.0

Excellent service.

Rating:

2.0

They are more focus on running their tile business than taking care of uhaul customers

Rating:

4.0

Have a key drop box for after hours returns.

Rating:

5.0

Everything went perfect

Rating:

5.0

Make sure the man behind the desk wears a mask

Rating:

1.0

I arrived a few minutes before 10:00 for my scheduled picked up and my phone was not working well in the Colonia area. I didn’t leave the property until 10:45 as I couldn’t tend to the rental with my phone, got limited assistance with the uhaul 800 number and the employee working who was very friendly wasn’t trained through uhaul University. Eventually another employee showed up and helped complete the transaction. I was late for my appointment which made me look unprofessional to my customer. The vehicle had warnings lights in for low tire pressure and the truck was a little sluggish as it is due for a oil change soon. I was overall very disappointed with my Uhaul experience.

Rating:

2.0

They were not transparent about all of the fees; when you rent a $19.95 van for 4 hours and return it with the same amount of gas, I was not expecting to pay almost $100. They did not disclose that they charge $1.29 mile which is a complete rip off

Rating:

5.0

I reserved this truck three days prior to the reservation date online for Saturday at 9 AM on October 26th. I arrived approximately five minutes early and started the procedure to rent the truck using my cell phone. While going through the Process there was an apparent problem with my selfie pic according to Christian who was on online chat with me. He had me take multiple selfie pictures and then sent me over a color test image that I had to complete using my cell phone. After approximately 25 minutes of going through this process he denied the rental to me. He stated that at this time we cannot approve your rental request and then ended the chat window. Never stating what the reason was. At that time I had to go inside to finish the rental process. Fortunately the store where I rented the truck opened at 9:30. I wanted to do this process via my cell phone because I had another engagement at 4 PM which I was unable to make due to the delay caused by Christian. While I was going through the process of renting the truck inside the location I found out that he denied the claim because I was taking the pictures with my eyes shut. I was in a bright sunlight condition and was squinting apparently when I was taking the selfie pictures. He Never told me what the issue was and to make sure that my eyes were completely open when taking the pictures. He also flag me flagged me online which the account rep pointed out to me. I’m really hoping you can go back on Saturday the 26th around 9 AM and pull up the chat window to see what occurred. I’ve rented many trucks and U-Haul which you probably can see if you pull up my account information. I am very disappointed and frustrated and probably will never rent another truck from U-Haul.

Rating:

4.0

Checkout was a bit of a hassle

Rating:

5.0

Not A Thing

Rating:

1.0

Bill is completely wrong. Charged for 165 miles when used less than 50. will be alerting all contacts via social media of this scam. Also FTC and NJ Attorney General.

Rating:

5.0

Just the best. Quality and service.

Rating:

2.0

I arrived for pickup 10 mins early, representative had left for lunch, and “would be back in 10 mins”. Figured it wouldn't be a problem. 40 mins later, he finally showed up, and the milage was incorrect, the gas gauge was incorrect, and there was a half eaten sandwich on the dashboard. Because he was a half hour late, we almost missed our appointment (made it there 5 mins before closing).

Rating:

5.0

Bobby and his colleagues are very easy going guys, helped me measure the exact length and width using measuring tape as i was bit concerned if my stuff can fit into it. Very smooth rental/return and hassle free transaction. Highly recommended.

Rating:

3.0

I’m being overcharged I want to know why

Rating:

4.0

Everything went well

Rating:

1.0

There was no one there to receive the truck. It was closed. I called the pick up location to find out what to do and he said there should have been a drop box. There was none. We searched the entire perimeter of the location and there was no place to drop the key and paperwork so we put it in the mailbox...which was not secure. I also tried to call the 800 number, as suggested by the pick up location person and they never answered. There was a message that kept repeating. We were tired, just returned from moving furniture and a long drive and this was not how we wanted to end the day. A horrible experience. Sorry.

Rating:

5.0

No issues

Rating:

1.0

Rude agent, rental was not ready on time

Rating:

1.0

Elite Marble & Tile on Route 35 in Colonia NJ SHOULD NOT be a U-Haul location. He took $100 cash deposit then $48 credit card deposit then used his credit card because he didn’t know how to work your system. Your better off not having these outside franchises use your service. It’s a total different experience than your brand locations. He’s obviously out for the money but not the U-Haul customer service. He called Riverview in Totowa to process another $151 on my card. This guy is terrible! I’m telling ALL my customers & clients DO NOT USE THIS LOCATION. STAY AWAY! RUN!

Rating:

1.0

I had a disgusting experience in this location. Manager and staff are irresponsible and made me wait for 4 hours.

Rating:

2.0

First, my reservation was for 4:30 PM. I arrived at 4:25, and was told that the truck wasn't there...that the other person "renting" it was running late. OK, no problem. Nearly 40 minutes later, the van arrives, and it was not Ren Ed, but being used to haul materials for the place I rented it from. Inside smelled of chemicals and rubber. No acknowledgement, no apologies, no anything from the company.

Rating:

5.0

None the truck was easy to rent, in mint condition

Rating:

4.0

No issues

Rating:

2.0

Brought truck back the truck 3 hours after I rented it and they called me 3 days later and said I didn’t bring the truck/van back. Knew something was shady when I didn’t receive a closed contract. Will never use U-Haul again and will let people know how I was treated

Rating:

4.0

Vehicle was not clean from previous customer. Last one left glass of drink and some waste papers in cabin otherwise I am satisfied.

Rating:

5.0

EVERYTHING WAS OK .I WILL RECOMMEND TO FRIENDS

Rating:

2.0

The cargo van I rented was absolutely filthy. The cargo area had soil and dirt all over the floor. There were mud stains all over the floor on the passenger area. The uhaul agent needs to ensure cleanliness of the vehicle, not just focus on renting it out regardless of the condition.

Rating:

1.0

I told one employee that I was there to pick up the truck. He told me the other guy would be with me in a minute. 5 minutes later, we are still waiting in the store when the guy we waiting to see called us and asked if we were still picking up the truck!!! They almost forgot my appliance dolly. Then they weren't even sure if they had it. After the found one, they put the wrong one in the truck. Luckily, I checked before leaving and got the right dolly. Then when dropping off the equipment, I discovered they put me down for both dollies, which was not accurate. I have rented many trucks, and this was the worse experience I have ever received while renting a truck.

Rating:

4.0

Thank you Everything went nice and smooth

Rating:

3.0

Wrong mileage was entered after I return the van

Rating:

4.0

no issues

Rating:

4.0

Motor Vehicle Tax of $5 was not mentioned when i booked the U-Haul online. I would ask U-Haul to update the website to show the prospective customer glimps of charges after the return of U-Haul.

Rating:

2.0

the place i rented from said ill be right with you and 20 minutes later they helped me, i did the extra work on computer to get me in and out fast i still had to go through everything

Rating:

3.0

Make sure vehicle tires are inflated.