Customer Reviews for Elite Storage
(U-Haul Neighborhood Dealer)

1100 reviews

1260 E S Boulder Rd   Lafayette, CO 80026
(Next to Lafayette Lumber Company on S Boulder Rd and 120th St)

(303) 665-1321

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(303) 665-1321

1260 E S Boulder Rd
Lafayette, CO 80026
(Next to Lafayette Lumber Company on S Boulder Rd and 120th St)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super friendly, professional, courteous, responsive. Stored household for 2+ years and never any trouble. Everything was clean. Convenient site location and accessibility. Thanks for your help.

Allison K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

Yohannes T. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
1.0

The employee's behavior at this location was atrocious. When I arrived, I had trouble finalizing the rental on the app. The employee came outside wearing a mask. I told him I was having trouble and he asked me my last name. He said if I had a mask I could come inside. I said I didn't have a mask so he said I'd have to wait outside and I said that was fine. He went back inside and locked the door. I waited at least 15 minutes and he never came back. I couldn't get inside because he locked the door so I banged repeatedly on the front door. He never appeared so I had to try the app again. After at least 30 minutes, I was finally able to get the van key out of the lockbox. The employee never re-appeared. Do not rent a U Haul from this location where customers are ignored and disrespected.

Lori K. 
Rating:
5.0

Niice and clean. Helpful staff and good lighting. Easy access in and out. Plenty of carts to help with moving.

Sherry B.  |  Overall Experience 
Rating:
5.0

Super helpful and took the time to explain some Uhaul tips that no one has ever explained before. Ex: fueling fill up tip and mobile pick up/drop off.

SHERRY LYNN B. 
Rating:
5.0

The most accommodating, helpful people EVER. So lovely, so service oriented, it was refreshing.

tracey L. 
Rating:
5.0

Customer did not leave a comment.

ALAN P. 
Rating:
5.0

I can't think of anything that you should/ need to improve on! The customer service was stellar! Jennie and Marvin were extremely pleasant to work with and were patient with all of my questions.Thank you for a wonderful experience

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A.  |  Overall Experience 
Rating:
5.0

Great owners. Great facility.

Pepper J.  |  Overall Experience 
Rating:
5.0

No improvements needed. They did a great job.

ALAN F. 
Rating:
5.0

The staff at Elite Storage are very patient and kind. I had a great experience in large thanks to them.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Leticia M. 
Rating:
5.0

Customer did not leave a comment.

Stephen Z. 
Rating:
5.0

The only down side was the van was dirty from pervious use. Otherwise everything was great.

Ismael G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The managers of this storage facility were very friendly and helpful. I never had an issue with anything during our "stay" there. They are great people to work with and because of them I would highly recommend this facility.,

Judi B.  |  Overall Experience 
Rating:
5.0

Great service, quick and easy pickup/check-in and drop-off.

Rebecca W. 
Rating:
5.0

Great job! See you again soon!!!

PAUL W. 
Rating:
5.0

Super nice and helpful at last second!

Derek B. 
Rating:
5.0

The 24 hr share needs a better bar scanner. Pick up or drop off with the share app is horrible.

Tamara M. 
Rating:
1.0

Truck was in poor shape, location would not allow for a paper report to be filed on the outgoing condition, and was not available to check the truck back in.

Barry F. 
Rating:
5.0

The units at Elite Storage are not only clean and temperature contolled, but they are also easy to access. The provided carts make moving heavy objects a breeze.

SUSAN R.  |  Overall Experience 
Rating:
5.0

Elite Storage is fantastic! Friendly and helpful, great location too.

Trevor H. 
Rating:
5.0

Customer did not leave a comment.

Katelyn B. 
Rating:
5.0

Customer did not leave a comment.

Tiana D.  |  Overall Experience 
Rating:
5.0

Very well organized and accessible. My stuff was in great shape 2 years later when I came back to pick it up.

Matthew V.  |  Overall Experience 
Rating:
4.0

No cell service at location so makes it difficult to check-in, scan driver's license at check-in and impossible to drop off after hours using the app. They said they wouldn't have charged me the $20 'convenience fee' but i didn't want to take a chance so I had to come back the next day to check the truck back in. Nice people but bad location if the cell service is so bad.

Anne J. 
Rating:
5.0

Customer did not leave a comment.

KERRY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrel C. 
Rating:
5.0

Customer did not leave a comment.

JEFF N.  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Great place to do business when you need a rental truck.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Continue providing the same service!

Pascual A. 
Rating:
5.0

Customer did not leave a comment.

Mary K.  |  Overall Experience 
Rating:
5.0

Staff is very nice,Professional and knowledgeable and efficient! I think them for this! Sonya

SONYA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Autumn L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Autumn L. 
Rating:
5.0

friendly, thorough, following good Covid guidelines

William G. 
Rating:
5.0

Customer did not leave a comment.

Grant M. 
Rating:
2.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

On the 27 the of September I wanted a 26 foot truck but since it was a Sunday the only place I could get one was in Erie at the CubeSmart the truck had a problem with the brakes and I was not going to drive it. No other trucks were available so I ended up with a 15 footer that did not work for me but nothing else to do. I was offered no price break or anything and had to take it. Then I had to order another truck to finish my move later and had to get another crew. I got a 10 footer from Storage West. Excellent and now Elite, these two have restored my faith in U-haul.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Customer did not leave a comment.

AMY D. 
Rating:
5.0

They were very nice and accommodating! Definitely will rent from Elite again.

CYNTHIA F. 
Rating:
5.0

The booking process was a mess, I could only book an 8:30 pickup, yet the location had to change that because I couldn't book for 24 hours though the website allowed me to. I got to the location at 8:30 and the app told me I had to come back at 9:00 am to check in with the location. Thus I wasted hours trying to adjust for your bad systematic scheduling.

Kyle G. 
Rating:
3.0

Website crashed several times both checking in and dropping off. Crashed when pictures were taken and forced the process to completely restart.

bruce J. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Elite Storage was great. Really nice and went the extra mile for me. The U-Haul online interface was terrible. It kicked me out of the system at least fifteen times and I had to keep logging back in. It usually kicked me out right after a failed photo to upload. Please fix this U-Haul!

John S. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Thanks!

Alycia A. 
Rating:
3.0

Customer did not leave a comment.

Christine P. 
Rating:
3.0

Pickup location was changed last minute to a farther area, forcing us to pay more in mileage fees as well as gas. Truckshare pick-up process could be improved, as it can be hard to navigate. Found it annoying that there was a mileage fee on top of having to get gas for the truck. Not the worst experience, but will not be renting from uhaul again.

Hanna H. 
Rating:
5.0

I can go in to a grocery store but have to go online to seal the deal. Which gor the second time in a row has cost me a lot of time..........today the mgr actually handed me the keys because on her end it was a done deal, while on mine it never gave me the box# or code. So frustrating and disappointing Thank you to the couple who run the facility. Because of her, I will call back

Sheryl M. 
Rating:
5.0

Sandra was awesome!!!

Jeremy G. 
Rating:
3.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Truck cab was dirty, back wasn't swept out, windshield was filthy on the inside.

Logan C. 
Rating:
5.0

Quick, efficient, friendly service. Thank you.

Harry P. 
Rating:
4.0

A little more explanation about the after hours return would have been helpful. We managed it fine, but it took a lot longer than we expected! Thank you.

Kris N. 
Rating:
5.0

Staff is amazing and so easy to work with!!!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

ARIEL G. 
Rating:
5.0

Amazingly friendly courteous people who care. Great job

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

julie B. 
Rating:
5.0

Customer did not leave a comment.

James L H. 
Rating:
5.0

Great Customer Service! Timely and efficient, explained procedures well! Friendly and go the extra mile to assist the customer!

Arthur B. 
Rating:
5.0

Awesome and easy!!

Michael B. 
Rating:
5.0

Great mobile service. Maybe mention that the alternate contact WILL be phoned during approval process. Many people DO NOT answer random phone numbers these days. It can slow down the process if they don't answer. Other than that great convenient service.

Michael B. 
Rating:
5.0

None

Bill L. 
Rating:
2.0

The customer service at the Elite Storage was very poor. I called a few times confused about drop off and I was not guided to figure out what was best to do for my drop off. The person did not care to be thoughtful or helpful. The person/ man was rude in person during drop off

Natalie G. 
Rating:
5.0

Nothing to improve! Keep your personal touch in all transactions and it will keep us coming back to you.

Krishnamurthy S. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
5.0

Elite Storage is amazing! Great people who care about what they are doing and the product they are delivering. Only place to go in the north Metro area

Tom S. 
Rating:
1.0

The fuel gauge out did not match the rental agreement. Damage on the vehicle was not marked with quick claim settlements, insurance was added onsite after I declined it during the online reservation.

Travis J. 
Rating:
5.0

I thought they were nice/understanding about me having phone issues with the after hours drop-off. She had explained to me at pick-up that it might happen and no worries, but I had forgotten on Sunday.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

The Safe Move options seem very much like extortion to me. The way that it was explained at the time that I picked the up the truck was that if I did not opt for the Safe Move coverage, any damage to the truck would be charged directly to my credit card even though my auto insurance covers this. It was a very strident message which left me little choice. Also, the fuel refill guide was way off. I put the same amount of fuel indicated on the paperwork and ended up filling the tank when I received the truck with approximately 5/8 of a tank. Poor estimation.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

The staff here were very understanding when we had to extend a short term rental to multiple days an pricing is great . Will not hesitate to call them again hoping that's not for a very very long time .

Jessica C. 
Rating:
5.0

Great service! Thank you!

Wanda S. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Great experience, fast service with a smile. They even have after hour check out on your own. Will use again.

eric D. 
Rating:
5.0

They were nice and very helpful! I've always had a good experience with the service there!!

ROBERTA M. 
Rating:
5.0

Amazing customer service, will be recommending this location to everyone!

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

The mobile experience is slow and clunky.

Eric L. 
Rating:
3.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

KELLY O. 
Rating:
5.0

The couple that works at this facility was absolutely wonderful! The van I rented was in pristine condition and they were a joy to work with during a very busy time!

Erika S. 
Rating:
5.0

Very professional and polite. Explained everything thoroughly. Completed the transaction by asking if I had any questions and then yanked me for choosing U Haul.

Michael F. 
Rating:
4.0

The people who worked there were not very friendly. I asked questions and they acted like the questions were stupid. The man especially did not seem like he wanted me there.

Beth H. 
Rating:
5.0

They provide pleasant, personal service at this location. It is my preferred location to rent equipment from in this part of the Denver/Boulder metro area.

CARA H. 
Rating:
2.0

The vehicle and the service was great. However, I learned after the fact that UHaul advertises 59 cents per mile for weekdays when they jack up the price to 69 cents per mile for Saturdays. I didn't discover this until after I received my invoice. The representative could not explain why UHaul seems to think that a mile on Saturday costs more than one on weekdays and this bait and switch advertising sucks! Hey UHaul, this is bad business and I'll be letting folks on Yelp and other social media posts know about this soon! Hope you enjoyed the extra $5 bucks!

Michael B. 
Rating:
1.0

I rented a uhaul from elite storage and there were multiple issues! Never again! First, the woman told us we could not return the truck on a Sunday and would need to keep it until Monday. She told us the insurance was $14 flat fee overall and it was actually $14/day so we were charged an additional day of insurance and truck fee. I found out afterward (from uhaul customer service) that she could have given us information on a uhaul drop site so that we didn't have to keep the truck an additional day. Second, she claimed we went 139 miles! There's no possible way we went 139 miles. I read on this thread that this has also happened to another customer at this location with over charging on miles. Third, the woman told us the MAX amount we would be charged was $105.00. We confirmed this with her 3 times! We returned the truck with way more fuel than it had previously just as a good deed - to later be charged $233 for a uhaul! Side note, this was an in town move! The woman at uhaul customer service- Shelly- was absolutely wonderful. She listened and helped me file an objection to this madness. I will never rent a uhaul from elite storage ever again! The woman was also very rude when i called to inquire and quickly hurried me off of the phone and told me she can't do anything to help me.

Matthew S. 
Rating:
5.0

This location was good for us and the online reservation made it easy,

James L. 
Rating:
5.0

The owners were very nice and I will use them again if I need a uhaul.

Audra Y. 
Rating:
5.0

The folks at Elite Storage were great. They had the truck ready to go for me. Great experience.

Richard K. 
Rating:
5.0

Super friendly staff and very clean location and equipment. I will choose to rent here again!

Cordelia P. 
Rating:
5.0

A great place to do business with

RON S. 
Rating:
4.0

Customer did not leave a comment.

Sherry C. 
Rating:
1.0

The U-Haul truck was perfect; it was well maintained and helped to get the move done efficiently. Exactly what I needed. However, the staff of Elite Storage was extremely unhelpful, rude, and lethargic. It is very likely that I will utilize the services that U-Haul has to offer again, but NEVER again from Elite Storage in Lafayette, CO.

Adam H. 
Rating:
2.0

Why are we charged a cleaning fee? The truck was left in the same condition as when we picked it up. Will not rent from this location again, and likely not rent from Uhaul at all again.

Sarah K. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
1.0

I have been renting with U-haul to move my company equipment for years and have never had such a terrible experience. They charged us 100 miles more than we put on the van. I have calculated over and over again the exact route we drove to Denver and back to Lafayette, and they have completely tried to screw us over telling us that we put 160 miles on the van which my husband and I know we didn't. In addition to that, when we picked up the truck, they told us to please return it with a full tank, because that' what it was supposed to be at. And we filled up the tank EVEN THOUGH the tank wasn't full when we picked it up. But it was almost full so we didn't want to bother to say anything. Now I see how poorly they pay attention at Elite storage or possibly just trying to make some extra dollars when they can. I would not recommend anyone going to Elite storage and will make sure to leave a review online if possible in order to help others avoid this experience.

Isabel V. 
Rating:
4.0

I didn't make the truck dirty but was charged a cleaning fee. I returned the truck exactly as I found it.

JAMES A. 
Rating:
5.0

This was my first contact with this UHaul site. My experience was great I would definitely recommend going to this site to others. Thank you!

Beth G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Very accommodating!

Kathryn D. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

Kristin B. 
No reviews have been submitted for this location.

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