Excellent customer service.
Bevin S
Customer Reviews for Elite Wrecker And Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My wife and I rented a tow dolly due to an accident. The equipment performed very well.
Craig Tperfect
FRANCISCO APrice increased by 100 for no reason. Gas hauge was less than stated. App would not work properly, received equipment over an hour late. Business would not answer the phone to assist. Uhaul hours of operation made them unavailable to call at pickup. Never received $25 clean vehicle refund when the vehicle was immaculate. Returned equipment almost 3 days early, it feels unfair to get no money back on rental charges.
Gene LThere was no one there and I had to talk to him on the phone.
John RNo one answers the phone number that appears on the site, outside there is a padlock with a code to obtain the key that opens the vehicle's tank and there is no information from U-Haul through the App. I had to call customer service And I didn't have that information either, they charged me a surcharge because trying to store the Truck I missed the delivery time. Very bad coordination with that deposit.
Yoislan MI returned after hours but the step by step instructions were very clear
Bric NReturn location not open. On internet saying they are open.
BOBBY BTrailer had a hole in the tire and upon return of trailer, representative was not on site. So I had to unload the trailer by myself. Very unprofessional. Would never recommend this location to anyone. Stay away
Chloe CNice gentleman. He wasn’t there when I arrived. I called and he said it woulsybe 10 minutes. He was there then.
Joseph GNo one answered the phone and the voicemail storage was full
David RAbsolutely the best Uhaul location I've ever used. Guess that's why they call them ELITE...!!!
Jimmy PI arrived 20 minutes early and the vendor wasn't open. I waited until 10:00 AM my pick up time- no one showed. I call the number on the u-haul email for this vendor. No one answered. I called the number for the Wrecker Company and he answered. He wasn't aware of my order. Took another 30 unites for him to arrive. He then overbilled me. If I were U-Haul, I would drop this vendor.
Daniel A