Customer Reviews for Elliotts Garage
(U-Haul Neighborhood Dealer)

155 reviews

2610 Fairystone Park Hwy   Bassett, VA 24055

(276) 627-0079

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 627-0079

2610 Fairystone Park Hwy
Bassett, VA 24055

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good friendly service

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

Brice B. 
Rating:
5.0

Very helpful both pickup and drop off

raymond S. 
Rating:
5.0

Excellent service

raymond S. 
Rating:
5.0

Customer did not leave a comment.

Margrate B. 
Rating:
4.0

Customer did not leave a comment.

Lanca F. 
Rating:
5.0

Excellent facility and service.

raymond S. 
Rating:
5.0

excellent service.

raymond S. 
Rating:
3.0

Customer did not leave a comment.

Russell F. 
Rating:
5.0

All great.

anthony T. 
Rating:
5.0

Excellent service

raymond S. 
Rating:
5.0

excellent uhaul facility,

raymond S. 
Rating:
5.0

excellent location.

raymond S. 
Rating:
4.0

Customer did not leave a comment.

tina A. 
Rating:
5.0

Customer did not leave a comment.

Ann M. 
Rating:
3.0

Customer did not leave a comment.

Artie S. 
Rating:
5.0

Excellent location, 5 star

raymond S. 
Rating:
5.0

Customer did not leave a comment.

Trish T. 
Rating:
5.0

Excellent service

raymond S. 
Rating:
5.0

Smooth transaction Mr Elliott did a superb job and was very helpful I will come to him for all my uhaul needs

jimmie H. 
Rating:
1.0

I'm done renting from Uhaul. You messed up my reservation for the last time! One Stop in Rocky Mount, Va is the worst place. He didn't have the trailer I reserved there and didn't care.

Gregory R. 
Rating:
5.0

Elliott's garage was very good trucks were well maintained and very clean the gentleman we felt with was very friendly

Ronald N. 
Rating:
4.0

Customer did not leave a comment.

barb L. 
Rating:
5.0

Excellent

raymond S. 
Rating:
5.0

Very helpful and efficient. The owner even arranged for a taxi waiting for me!

Donovan B. 
Rating:
5.0

Excellent

raymond S. 
Rating:
5.0

Excellent

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Excellent location.

raymond S. 
Rating:
5.0

Customer did not leave a comment.

raymond S. 
Rating:
5.0

Customer did not leave a comment.

jessie P. 
Rating:
5.0

Location is perfect for my needs and the staff is knowledgeable. The trailer we had leaked near the door, had a rusty fender and a light that intermittently did not work correctly.

JOHNTHADDEUS FAI C. 
Rating:
5.0

Very easy and convenient no contact process. Vehicle in excellent condition. Only comment is I could not see or figure out how to adjust the side mirrors. Fortunately they were adequate just not optimal.

Leonard P. 
Rating:
5.0

John is great .

raymond S. 
Rating:
3.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

The guy at this location was very friendly and helpful. Great service!

Basil G. 
Rating:
5.0

The owner double check the connections to make sure everything was safe! Top notch service!

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

I explained the mistake made by the pickup location and the agent said "don't worry, I'll take care of it"

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

very friendly & efficient - even mentioned sanitizing the cab between renters

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Easy to work with. I initially called to ask about a unit and price. Mr Elliott gave the cost but recommended I look inside the unit to make sure it was the size I needed. On his advice, I did look inside a 10 foot unit, which was my initial choice. I'm glad Mr Elliott told me to come and look, I choose the 20 foot model instead. Although the price was more, I would have been disappointed had I stayed on the 10 foot model. Overall, this was my first meeting with Mr Elliott and I would use his services again and recommend him to both family and friends.

William H. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

The ratchet needed so work on them they was hard to work

randy R. 
Rating:
3.0

No comment. Thank you.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

William U. 
Rating:
5.0

Customer did not leave a comment.

jimmy H. 
Rating:
5.0

Customer did not leave a comment.

john E. 
Rating:
4.0

Customer did not leave a comment.

lanita H. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Friendly and took care of quickly

george H. 
Rating:
5.0

Customer did not leave a comment.

debra S. 
Rating:
4.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Try greasing and lubricating the balls and hitches and ratchet straps every now and then. The gentleman at this location was very nice.

matthew K. 
Rating:
5.0

Customer did not leave a comment.

Abdelnaser B. 
Rating:
4.0

Very friendly. Easy to work with. Would be nice if they had a credit card chip reader. Got a fraud alert from my CC company. did not have the total number of pads needed. got 18, instead of the 24 requested.

Brent V. 
Rating:
5.0

I'm not sure of the exact vehicle I rented but I was a 15" newer Ford. WoW The best handling truck/van I've ever driven.

jeffery I. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Quick Service at turn in, unhooked trailer and took care of paperwork.

Kenneth H. 
Rating:
1.0

I was guaranteed a rate of 19.95 because they didn't have size truck I requested so I changed to 20' and the agent told me I would get it at same rate but I got charged 39.95

Kaitlin B. 
Rating:
5.0

Customer did not leave a comment.

Booker W. 
Rating:
4.0

Customer did not leave a comment.

Nancy W. 
Rating:
3.0

Customer did not leave a comment.

Len D. 
Rating:
5.0

The gentleman at this location was incredibly sympathetic to the fact that I had a truly HELLISH experience with U-Haul overall. He is one of the reasons that I would EVER consider using U-Haul again.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

donna P. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Very cramped and difficult to access with 26' truck and car hauler. Difficult to find. The owner was super helpful and friendly. FYI - "Was" the personnel helpful.... should read "Were" the personnel.....

Jeanette L. 
Rating:
3.0

We dropped off car dolly & the truck. Jon said there was some black tape on the fender of hand dolly & something was broken. Everything was returned & we told him we didn't do it. He was going try to get us to pay for it. He told me he would call if there was a problem. I have used U-HAUL a lot & next time. I may have to try a different company. Thank you.

Nancy W. 
Rating:
1.0

I was over charged and still waiting on my refund.

sharasia G. 
Rating:
1.0

This location was not where I had been told my reservation was confirmed. I had to drive 2hours away to pick up the vehicle. The confirmed reservation was not honored. We were very unhappy about the entire experience. After I returned the vehicle there was no record of my rental and had I not been honest and called there was no contract or record of my rental. The entire experience was unprofessional.

Mitchell B. 
Rating:
3.0

Customer did not leave a comment.

donald G. 
Rating:
5.0

Customer did not leave a comment.

skip H. 
Rating:
1.0

I had to go back in order to pick up refund of deposit after going to the pick up location and informing them that I was told I couldnt get my refund it would be mailed to me and they called the drop off dealer and was told not to send me back. Corporate had to be contacted before I was given my deposit back. U-haul has given me horrible service and I was very disappointed. Something needs to be done regarding this.

Mary H. 
Rating:
3.0

Not book a site that the customer didn't choose.

george H. 
Rating:
5.0

Customer did not leave a comment.

STUART T. 
Rating:
4.0

We only needed this to haul a vehicle that broke down from Preston VA to Duncan Falls, OH. Was outrageously priced for what we got and no longer than we had it.

brian M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
4.0

One ratchet was sticky and the straps' ends were frayed but it worked fine and everything else was in good condition.

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Dwight M. 
Rating:
5.0

Does not need any improvement. They have excellent people providing excellent service

phillip W. 
Rating:
1.0

I was not given my $50 GUARANTEE as promised by the customer service representative and I also spoke with that field manager. He said that I would get it immediately. That hasn't happened. I called in yesterday and was told it would be taken care of and I would receive an email back from the field manager. That has not happened.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

zane G. 
Rating:
4.0

I had to drive 100 miles round trip out of my way to get the trailer. That's alot of gas. Didn't appreciate that. I will consider other rental options next time.

Thomas M. 
Rating:
5.0

Uhaul corporate needs better pricing communication. The reservation email had no details of pickup location or pricing.

Michelle W. 
Rating:
1.0

Make sure the truck ant free

JENNIFER B. 
Rating:
5.0

Do not rent a truck with a lot of mechanical problems to someone driving over 100 miles. Drive them, check them out well and service them or take them out of service completely . Do not rent out of state trucks for local use. This truck I rented had been rented for a local move and came back in poor condition, from a new York dealer,who then rented it to me for over the road.

Francine D. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Nothing, you are great!

BENJAMIN S. 
Rating:
3.0

I was charged for two days rental and only used it for a few hours.

BOBBY C. 
No reviews have been submitted for this location.

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