Those guys didn't care about that equipment or the people trying to rent it that's why I had to go to a different location to return it that mechanical issues but I really wasn't comfortable going back over there to begin with it was a horrible place it was an hour and half weight on them to get there to be able to do their job I didn't get my trailer till my 6:30 I was supposed to have it at 4:45. Because of that action right there putting me 2 hours behind throwed me 7 days behind in the end of the Indian the trailer had to sit for 6 days after I had rented it because of me being not being there on time the first time the two hours and 45 minutes I was late the first time and it cost me a whole week's worth of work I was not happy but I still rented a trailer. I was sweating the whole time I was in their office because I was horrible I had to stand outside in the in the rain in the monkey heat and rained it just rained and steam was everywhere and man it was horrible then you going to the office and just just it's hotter inside and it was outside.
FLOYD P
Customer Reviews for Elvis Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment is not okay. The truck shook so bad we couldn’t get full use out of it. I was supposed to make another trip with it but couldn’t not stand the shaking in the truck. If you go over 40 mph it gets worse but on the interstate it took us FOREVER to get to the new house and back that we had to return the truck. I only had help for 8 hours. We couldn’t go over 55 without feeling like the truck was going to come apart
Shelly COwners were very nice and helpful. The truck was clean overall. The outside of the truck has minor scratches and pings which were marked prior to my use.
Charles BVery easy to work with
LEE BOver charged an extra day when we didn’t use it Difficult finding an associate for pick up
WILLIAM SWeird setup. I couldn’t tell where to park the U-Haul. The guy I spoke to was perfectly pleasant.
Allison SExcellent service and attention.
JOSE APara recoger tuve que esperar como una hora y para entregarlo también tuve que esperar y llamar a ustedes y entregarlo atravez de la aplicación por qué no avía nadie en la oficina cuando el horario decía de lunes a viernes de 9:00am a 6:00pm y yo fui a las dos y no avía nadie y cuando fui a recoger fui lo mismo
JOSHUEL RThe location was difficult to get to with the large 26’ truck. No signage. If it wasn’t for the fact I saw other uhaul trucks I wouldn’t have known that was Elvis auto. The personnel was friendly and helpful.
Justin T