Customer Reviews for Embit Computers
(U-Haul Neighborhood Dealer)

Rating:

1.0

I got the van in a very dirty condition; it was unbelievably dirty, and I was disappointed with the service.

Rating:

5.0

Good

Rating:

1.0

Hello there i was little late to return my uhaul i was charged double of everything even insurance too. Full price was 75 and got charged 80 more total 156. Thats no fare at all

Rating:

5.0

The individual we dealt with at this location was wonderful.

Rating:

2.0

The personnel was very rude

Rating:

5.0

Awesome customer service @ Embit, thank you.

Rating:

5.0

Excellent service we got fleet van within 5 minutes. Very convenient and easy to rent.

Rating:

5.0

Best service

Rating:

5.0

It was not clear. He was not providing pickup.

Rating:

5.0

The agent at Embit computers was very helpful kind and professional. thank you

Rating:

1.0

Over charging for no reason never ever go to this location again

Rating:

5.0

Very Very Very nice dealing. He was very helpful and understanding.

Rating:

1.0

Authorized dealer overcharged and providing false information

Rating:

3.0

nice customer service

Rating:

1.0

I don’t the guys ! He was very rude even I had wait for half hour for the truck .

Rating:

5.0

I hired a van for moving my home. The equipment was in great condition. The staff was very friendly & helpful. The process of returning the vehicle was convenient too.

Rating:

2.0

The contactless process was not seamless and website was also difficult to navigate same as app

Rating:

1.0

Nothing is mentioned how to drop off the vehicle key Wasted 55 mins to just figure it out

Rating:

1.0

First of all I went into the store (in Brampton on East Drive) and there were 30 people ahead of me. Was there for 15-20 minutes and the same customer was being served. Left and decided to book online. Decided to skip the desk pickup and go with the automated. Tried to follow the instructions. Couldn't log into the app as I kept getting server down error messages. Had the vehicle booked for 1:30. Didn't get it until 2:05 as location didn't know how to properly return the van from previous renter. Then I get the receipt and I am charged for 29 liters of gas when I only went 25 km. That is pretty messed up. I can't see myself ever dealing with this company ever again

Rating:

5.0

I like the service.

Rating:

5.0

Back of the van wasn't well cleaned

Rating:

5.0

Keep improving on it

Rating:

5.0

Accommodated my early arrival, pick up and drop off was smooth. Thank you.

Rating:

4.0

Confirm that reservations will have a vehicle available for pickup. This is not something I want to find out last minute that there is no vehivle availbale especially when doing after hours pickup. Your videos and websites say how easy it is to pick up but if you don''t process the asset reservations you cause the customer grief.

Rating:

1.0

Fuck off U-haul company forever. . . fuck you your customer representative service. . .fuck your 24/7 Support service. . .fuck whole U-haul company.

Rating:

3.0

my rental was booked at 11am, they cancelled my rental without letting me know and when i called u haul control they rebooked me 1:30 pm but i had to wait till 3pm finally to get the vehicle ,more to it the gas was almost at end so i had to fillup gas first before doing my own work, cause of this the guys i hired to pack up my stuff charged me double, they were supposed to packup the truck till 1pm but it took them 6pm to fillup the truck cause of all this, i really suffered a lot, lot of stress and tension, u haul is really renouned and esteemed company ,m still in shock that someting like this happened to me, i really hope next time i book uhaul i dont have to go through all of this mental stress and harrasment again

Rating:

5.0

Amazing coustomer services

Rating:

4.0

👍👍

Rating:

5.0

Amazing coustomer services

Rating:

5.0

all very good. You need a sign post there. of udall.

Rating:

5.0

A Bold Sign Visible, is needed on the premises.

Rating:

1.0

Totally disappointed with the service. The pricing on the website when we did the booking was entirely different And we got charged double per kilometre usage. And service wasn’t satisfactory.

Rating:

5.0

It should be low cost if possible

Rating:

5.0

Good

Rating:

1.0

The person who owns the franchise he is harasing people by not giving them vans they had booked for he force people to give back trucks at specific time so that he can rent a truck many times a day

Rating:

2.0

Not very customer friendly or understanding. Didn't feel like a welcome customer at all.

Rating:

1.0

Worst experience, I opted for 24/7 mobile pick up at 8 AM and when i went to location the website will keep showing me that I’ve opted for personal pick up whereas my email clearly shows 24/7 mobile pick up. i had to wait till the store opens. I called UHaul and she said only option is to pick up at 11 when shop opens. I claimed $50 because truck wasn’t available and i never got that as well. Worst experience I’ll ever have.

Rating:

4.0

The floor of the van was pretty dirty, ensuring it is cleaned between uses would be appreciated.

Rating:

5.0

Wonderful experience.

Rating:

2.0

Vehicle trunk was dirty and muddy. We had to cover it to ensure our items would not get stained. After hours key lock was broken, hence instructions were given to place the key under the driver side mat and lock all doors. I hope I am not going to see some absurd charge. I was unable to reach Uhaul customer service line as well to report this.

Rating:

1.0

I was overcharged for 70$

Rating:

2.0

The owner came at 9:58 am to open the shop. When i went in at 10 am he asked me to wait 10 min outside. I guess he doesnt value the time of customer.

Rating:

2.0

I made a reservation on the phone, the Uhaul rep took my credit card details and confirmed that I would be able to pickup from the location at Williams Parkway at 1pm. When I reached the location, a teenager at the counter told me that he would not be able to help or give me the keys to the Cargo van. I showed him my online reservation # and info but he said the owner was away therefore he could not help. I called Uhaul and was told someone would call me back. I received a callback from David Butler, who asked me to go online to process the pickup, the online link kept freezing again and again. On calling David back , he was able to help with the lockbox code to get the vehicle keys and take my payment details. It was 2pm when I got the keys and was able to leave your store. Now to top it the gauge for gasoline showed empty, so I filled $45 of gas but it did not budge at all. At the end of my journey at 8pm, I finally saw the gas needle move to 1/8 th the tank . So I called David to confirm if I needed to fill more gas and was told it would be okay to bring it back. I appreciate his help but this whole experience is way below expectations. I was very disappointed that such a reputable business as Uhaul had such lack of professionalism and value for their customer. It was not only the Inconvenience at the time of pickup but also lack of respect for an individual's time. I hope there is proper training and procedures in place to rectify this situation.

Rating:

1.0

not enough guidance from the person working here.

Rating:

3.0

My fuel indicator was full but the guy still charged me.

Rating:

1.0

You guys have charged me extra for not maintaining your server and penalized me by charging extra 50$. Your service was not available and i was not able to sign out from phone. Next day i called and they let me signout and i was ending up paying extra 50$. This was such a bad experience and i will not going to take the Uhaul service anymore and let my circle know about this pathetic service

Rating:

1.0

Worst customer service. I was charged for two days rental though i asked for 5 hours, store manager did not change from 4 hours to 5 hours. and customer care agents really sucks when i took this issue to them. They said they cannot do anything and i had to talk to store guy. i will not recommend UHaul to anyone. instead i would go with Home depot.

Rating:

3.0

No directions, or help from location person, since procedures change, totally denial for any kind of response if anything asked about UHAUL Clean , means inside the cabin , dashboard, cup holder not even sanitized after last person used it.

Rating:

3.0

the first issue i experienced was on my reservation it showed a different location Technosis computers had to call into support and my pick was late. the truck was also not cleaned there was used mask in front. outside of that the rep was helpful. no issues with Embit computer's location

Rating:

2.0

I ordered a dolly and equipment pads/covers and neither were inside the truck. Truck was at 1/4 tank which delayed me even further because I had to fill up.

Rating:

2.0

The cube truck that was used was shit. The condition the truck was in wasn’t road worthy! And you guys charged me $470+ for shit? Never using you guys again!

Rating:

1.0

The broker that I went to was not helpful at all. I have been renting with Uhal for years and this was my worst experience