Customer Reviews for Emission Time

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Emission Time

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Melissa S. on

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Customer did not leave a comment.

Yohanes F. on

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Julio G. on

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We ordered an appliance dolly and the truck did not come with one. We had to drive to another uhaul location just to get one. We had a 6 hour rental and by the time we were able to get into the truck using the Mobil pick up app and driving to another uhaul to pick up a dolly we had already lost an hour and a half. I would not recommend using the Mobil pick up option if you are requesting other accessories for your rental

james L. on

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Adam J. on

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The employee was extremely unhelpful and seemed to lack the basic information and knowledge needed to answer my questions. And my questions were simple, about timing with the reservation as well as where to drop of the vehicle in the SAME state. Embarrassing customer service.

john H. on

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Russell H. on

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Stacey M. on

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Justin M. on

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The initial truck we picked up had a gas leak. Emission time was extraordinarily helpful and fast in getting us a replacement truck!

Tyler A. on

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Absolutely the worst experience I’ve had in years. I would love to go into it in detail if you’ee Interested in knowing how your customer experience is.

howard K. on

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The outside of the truck looked like it hadn't been washed for several trips before ours. The truck was very comfortable to travel in.

Shannon B. on

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I don’t know the agent but very negative and took almost a half hour to get out of the store. Couldn’t see any moving boxes in store, if there was some definitely would have bought some. The clean and almost brand new truck definitely made up for it

Jennifer C. on

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Nothing they rock

Dex M. on

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Tiffany Z. on

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The young lady at the counter was awful to talk with, awful to even be in the same room with. She was clearly unhappy being at work and should not be working with the public. When I asked about doing my inspection she insisted that they would do it later and that I didn’t need to worry about anything. I was not comfortable with this but she insisted. I gave them an hour and a half and returned to do the inspection. Upon returning she said she would do the inspection now. When she came back in she said they were going to charge me to clean it. I brought it back clean. I don’t know who did what to it in the hour and half that I had left it there but it was not me and I shouldn’t be charged. This is obviously a scam. When a customer wants to walk through the inspection together and is told no, that says there’s something shady going on. Not only did they charge me for cleaning, but she try and charged me 2 extra days when I only had it one extra day and turned it in on time.

Dustin M. on

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Location difficult to find, not friendly, charged cleaning fee when truck was returned clean.

Britton B. on

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Friendly, efficient staff. Easy process to rent uhaul.

DAVID W. on

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I rent with uhaul all the time. This location is a joke. You should not longer let them rent out your vehicles. I had the van scheduled for Friday night to Sunday night. Two days. I got charged for four days. I got charged for pads and dollies I did not rent and I will never rent from this location again. They also won't answer their phone to let me discuss the charges.

Daniel S. on

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Nader K. on

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Bree S. on

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I left the Uhaul just as I found it, if not better, and I still got charged a $25 cleaning fee.

shella L. on

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I suppose I would. They only had 2 rentals and the rental they gave me had no gas. It was on empty when I was being charged for half tank. They didn’t know how to fix it and said it was harder for them to give me other one that had gas I had to spend some time on the phone trying to fix this

Paul M. on

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The location is convenient but could use larger signs so you can tell that it is a U-Haul Center. One door had a small U-Haul sticker but otherwise it would have been very difficult to find at night. It was also unclear where I should park the truck.

Joseph D. on

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I had a great experience and can't think of anything that needs changed.

George L. on

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I returned the truck with over a quarter tank of gas (more than was originally in it), but the receipt says it only had an 1/8 of a tank. Liars! I would never rent again from these scumbags, and I will make sure not to use U-Haul for my next move.

Connor R. on

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The man helping us was doing the best he could, but had issues with printing the documents. I left without a receipt which was promised to me...but I never received it in my email (and I checked my spam folder several times). I think it would help if more people were trained on the UHaul side--I believe he was also the mechanic/possibly owner. The receptionist did not know how to use the system. It was a busy place. Truck was fine, though, and we had no problems.

David H. on

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Jessica B. on

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Make sure they actually check the fuel gauge before making me sign the paperwork. Also clean out trash from the cab. Other than that the people were friendly and helpful.

Timothy V. on

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Mayona V. on

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A U-haul sign out front would be helpful, it was easy to miss & can only be accessed driving southbound. Great help at the desk.

Melissa B. on

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Truck wasn’t maintenances well and lacked care.

Cameron A. on

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Customer did not leave a comment.