There was not any uhaul representatives available. some guy from the car wash aid we would have to wait for the uhaul rep to arrive. Then he proceeded to do the inspection and check out. Very confusing, not sure if he was official but we did leave the keys and the truck with him.Kathryn A.
Trailer Rental & Towing in Salt Lake City, UT at Emission Time
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Salt Lake City, UT 84115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The staff was curt and unfriendly. The van was dirty (cab included) and lining torn. When I went back in side to double check that this would be noted the staff was, again, curt.Christina R.
This site needs instructions on how to get there. It is kind of tricky.Bart C.
I wasn't the driver. I'm the Mom who's exercycle rode in the truck's attic. I'd asked for a 15' but the 20' we were given was nearly full. Son returned truck after hours. He said the truck handled well.Patricia C.
Horrible service attendant. Charged us for after hours service fee when we dropped off the truck at 2:30 pm. We only had the truck for 2 hours. Will not recommend.David B.
Have the truck washed. Windshield was very dirty. Access in and out of this location was very difficult. This was not my preferred pickup location.Terry D.
Customer service was worse than poor. They did not even show us which one was the truckLily C.
Rental truck was available when needed though not at the location I requested. Customer service reps were polite and professional. Interior was clean. The windshield was dirty but that was fixable. Ordered 24 pads - only received 23 and I did not notice until I dropped the truck off. The truck was left in the same or better condition than when I picked it up as well as with more gas in the tank than required. Overall a good experience and I would rent again from UHaul.Cathy E.
Inside of truck was dirty. I had extra charges added upon the return.sheree J.
This place is way too busy and behind in technology to be a uhaul dealer as well. I was in line for 45 minutes when I signed up for contactless rental and everything. It took so long and the people seemed to have no clue what was going on. I already paid for it online and they made me swipe another card when I got there. Signing paperwork with germs community pens. Like it was just not ideal for covid. Every other uhaul place I've used is 100 times better than this spot.Kristen G.
Quick and helpful check-in. Thank you.Erik J.
Too busy.Steve M.
Great customer service face to face.... while this location set me up to get charged the $30 additional sur-charge for returning the truck below 1/4 tank when they gave it to me with less that 1/4 tank. If they would have given me the truck at 1/2 tank I would have only paid $10 in gas instead I was charged $40 because of the unmentioned sur- charge fee of $30. Be awareJUSTIN S.
Very hard to find. I went past it 3 times as did my friend. A more thorough description of Location would helpRobyn S.
When i picked up the truck i did not have the blankets and dolly that i ordered. When i called them they said they didn't put it in the truck because i came to pick up my truck at 8:30 and they don't open until 10am. I had to call uhaul corporate to find someone helpful to get my dolly.Megan K.
Make sure u give the people what they actually wanted this was a horrible experience I was charged 100 dollars for a 20 dollar uhaul I didn't even get the dolly I requested The uhaul came with no gas and they charged me for it. This was horrendous. when calling about it I was just told to wait. The person I talked had no clue what they were doing. I will not be using uhaul again I want a full refund for this awful experienceJose M.
The pick up was easy and the people who helped us were soo nice. Thank you.JENIVEVE G.
Van was not clean and there was smell in it. I couldn't able to use the van as there was curfew in the city and I returned it within 1 hour and still I was charged 50 bucks.darpan K.
first of all, i understand the touchless theory but in practice, yours is flawed when you have to try to figure out a grubby lockbox to retrieve the rental key. and as for sanitary procedures during this covid situation, nothing makes me more uncomfortable than getting in to cab of rental with mud scuffs on floor, sideboards, upholstery which is an indication that not only had the interior not been sanitized as rental cars are currently doing but hadn't even been cleaned to give the impression that it had been sanitized. upon dropping off the vehicle, i was asked if vehicle was clean enough for next client to which i replied no because of the damn way i had received it and you have the audacity to charge me a cleaning fee! upon multiple messages via the app on my phone, i told the agent to call me after showing photos of the mess yet never heard from anyone so called the 1800 number after turning in vehicle and was told i would be contacted by a regional manager this week.Al V.
It was a pain to pick up and they charged me a clean up fee to something that wasn't even clean when I picked it upNallely A.
Self pick up was easyMichael F.
Terrible customer service. The worst I've ever had with U-Haul. It took a very long time to get me checked in. No apologies, I got a very rude â€œyou're just gonna have to wait.â€ Then they forgot the furniture blankets so I came back for them. Again the woman seemed annoyed and didn't want to carry them because they're heavy. I came to get them and she tossed them in the back saying â€œthereâ€ and walked away. It was really upsetting. Also the van wreaked of cigarette smoke and the windshield was broken. There were stickers on the cracks so it looks like it had been broken for quite sometime. I also feel like I got overcharged. My check in time was when they started checking me in. Not when they finished and I returned it about a half hour after the time I said I would.Lynden B.
We ordered an appliance dolly and the truck did not come with one. We had to drive to another uhaul location just to get one. We had a 6 hour rental and by the time we were able to get into the truck using the Mobil pick up app and driving to another uhaul to pick up a dolly we had already lost an hour and a half. I would not recommend using the Mobil pick up option if you are requesting other accessories for your rentalJulio G.
The employee was extremely unhelpful and seemed to lack the basic information and knowledge needed to answer my questions. And my questions were simple, about timing with the reservation as well as where to drop of the vehicle in the SAME state. Embarrassing customer service.Adam J.
The initial truck we picked up had a gas leak. Emission time was extraordinarily helpful and fast in getting us a replacement truck!Justin M.