Customer Reviews for Emission Time
(U-Haul Neighborhood Dealer)

129 reviews

2432 S State St #B   Salt Lake City, UT 84115

(801) 326-0281

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(801) 326-0281

2432 S State St #B
Salt Lake City, UT 84115

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

There was not any uhaul representatives available. some guy from the car wash aid we would have to wait for the uhaul rep to arrive. Then he proceeded to do the inspection and check out. Very confusing, not sure if he was official but we did leave the keys and the truck with him.

Kathryn A. 
Rating:
2.0

The staff was curt and unfriendly. The van was dirty (cab included) and lining torn. When I went back in side to double check that this would be noted the staff was, again, curt.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

Milton C. 
Rating:
3.0

This site needs instructions on how to get there. It is kind of tricky.

Bart C. 
Rating:
3.0

I wasn't the driver. I'm the Mom who's exercycle rode in the truck's attic. I'd asked for a 15' but the 20' we were given was nearly full. Son returned truck after hours. He said the truck handled well.

Patricia C. 
Rating:
1.0

Horrible service attendant. Charged us for after hours service fee when we dropped off the truck at 2:30 pm. We only had the truck for 2 hours. Will not recommend.

David B. 
Rating:
3.0

Have the truck washed. Windshield was very dirty. Access in and out of this location was very difficult. This was not my preferred pickup location.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Alexandra H. 
Rating:
3.0

Customer did not leave a comment.

Katharine A. 
Rating:
1.0

Customer service was worse than poor. They did not even show us which one was the truck

Lily C. 
Rating:
4.0

Customer did not leave a comment.

SHELLIE IRENE B. 
Rating:
4.0

Rental truck was available when needed though not at the location I requested. Customer service reps were polite and professional. Interior was clean. The windshield was dirty but that was fixable. Ordered 24 pads - only received 23 and I did not notice until I dropped the truck off. The truck was left in the same or better condition than when I picked it up as well as with more gas in the tank than required. Overall a good experience and I would rent again from UHaul.

Cathy E. 
Rating:
1.0

Inside of truck was dirty. I had extra charges added upon the return.

sheree J. 
Rating:
1.0

This place is way too busy and behind in technology to be a uhaul dealer as well. I was in line for 45 minutes when I signed up for contactless rental and everything. It took so long and the people seemed to have no clue what was going on. I already paid for it online and they made me swipe another card when I got there. Signing paperwork with germs community pens. Like it was just not ideal for covid. Every other uhaul place I've used is 100 times better than this spot.

Kristen G. 
Rating:
5.0

Customer did not leave a comment.

LARRY EUGENE H. 
Rating:
5.0

Quick and helpful check-in. Thank you.

Erik J. 
Rating:
3.0

Too busy.

Steve M. 
Rating:
1.0

Great customer service face to face.... while this location set me up to get charged the $30 additional sur-charge for returning the truck below 1/4 tank when they gave it to me with less that 1/4 tank. If they would have given me the truck at 1/2 tank I would have only paid $10 in gas instead I was charged $40 because of the unmentioned sur- charge fee of $30. Be aware

JUSTIN S. 
Rating:
3.0

Very hard to find. I went past it 3 times as did my friend. A more thorough description of Location would help

Robyn S. 
Rating:
5.0

Customer did not leave a comment.

Carroll B. 
Rating:
2.0

When i picked up the truck i did not have the blankets and dolly that i ordered. When i called them they said they didn't put it in the truck because i came to pick up my truck at 8:30 and they don't open until 10am. I had to call uhaul corporate to find someone helpful to get my dolly.

Megan K. 
Rating:
1.0

Make sure u give the people what they actually wanted this was a horrible experience I was charged 100 dollars for a 20 dollar uhaul I didn't even get the dolly I requested The uhaul came with no gas and they charged me for it. This was horrendous. when calling about it I was just told to wait. The person I talked had no clue what they were doing. I will not be using uhaul again I want a full refund for this awful experience

Jose M. 
Rating:
4.0

Customer did not leave a comment.

matthew C. 
Rating:
5.0

The pick up was easy and the people who helped us were soo nice. Thank you.

JENIVEVE G. 
Rating:
1.0

Van was not clean and there was smell in it. I couldn't able to use the van as there was curfew in the city and I returned it within 1 hour and still I was charged 50 bucks.

darpan K. 
Rating:
2.0

first of all, i understand the touchless theory but in practice, yours is flawed when you have to try to figure out a grubby lockbox to retrieve the rental key. and as for sanitary procedures during this covid situation, nothing makes me more uncomfortable than getting in to cab of rental with mud scuffs on floor, sideboards, upholstery which is an indication that not only had the interior not been sanitized as rental cars are currently doing but hadn't even been cleaned to give the impression that it had been sanitized. upon dropping off the vehicle, i was asked if vehicle was clean enough for next client to which i replied no because of the damn way i had received it and you have the audacity to charge me a cleaning fee! upon multiple messages via the app on my phone, i told the agent to call me after showing photos of the mess yet never heard from anyone so called the 1800 number after turning in vehicle and was told i would be contacted by a regional manager this week.

Al V. 
Rating:
1.0

It was a pain to pick up and they charged me a clean up fee to something that wasn't even clean when I picked it up

Nallely A. 
Rating:
5.0

Self pick up was easy

Michael F. 
Rating:
1.0

Terrible customer service. The worst I've ever had with U-Haul. It took a very long time to get me checked in. No apologies, I got a very rude “you're just gonna have to wait.” Then they forgot the furniture blankets so I came back for them. Again the woman seemed annoyed and didn't want to carry them because they're heavy. I came to get them and she tossed them in the back saying “there” and walked away. It was really upsetting. Also the van wreaked of cigarette smoke and the windshield was broken. There were stickers on the cracks so it looks like it had been broken for quite sometime. I also feel like I got overcharged. My check in time was when they started checking me in. Not when they finished and I returned it about a half hour after the time I said I would.

Lynden B. 
Rating:
3.0

Customer did not leave a comment.

Melissa S. 
Rating:
1.0

Customer did not leave a comment.

Yohanes F. 
Rating:
3.0

We ordered an appliance dolly and the truck did not come with one. We had to drive to another uhaul location just to get one. We had a 6 hour rental and by the time we were able to get into the truck using the Mobil pick up app and driving to another uhaul to pick up a dolly we had already lost an hour and a half. I would not recommend using the Mobil pick up option if you are requesting other accessories for your rental

Julio G. 
Rating:
4.0

Customer did not leave a comment.

james L. 
Rating:
1.0

The employee was extremely unhelpful and seemed to lack the basic information and knowledge needed to answer my questions. And my questions were simple, about timing with the reservation as well as where to drop of the vehicle in the SAME state. Embarrassing customer service.

Adam J. 
Rating:
3.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
4.0

Customer did not leave a comment.

Stacey M. 
Rating:
5.0

The initial truck we picked up had a gas leak. Emission time was extraordinarily helpful and fast in getting us a replacement truck!

Justin M. 
Rating:
1.0

Absolutely the worst experience I've had in years. I would love to go into it in detail if you'ee Interested in knowing how your customer experience is.

Tyler A. 
Rating:
5.0

The outside of the truck looked like it hadn't been washed for several trips before ours. The truck was very comfortable to travel in.

howard K. 
Rating:
3.0

I don't know the agent but very negative and took almost a half hour to get out of the store. Couldn't see any moving boxes in store, if there was some definitely would have bought some. The clean and almost brand new truck definitely made up for it

Shannon B. 
Rating:
5.0

Nothing they rock

Jennifer C. 
Rating:
3.0

Customer did not leave a comment.

Dex M. 
Rating:
1.0

The young lady at the counter was awful to talk with, awful to even be in the same room with. She was clearly unhappy being at work and should not be working with the public. When I asked about doing my inspection she insisted that they would do it later and that I didn't need to worry about anything. I was not comfortable with this but she insisted. I gave them an hour and a half and returned to do the inspection. Upon returning she said she would do the inspection now. When she came back in she said they were going to charge me to clean it. I brought it back clean. I don't know who did what to it in the hour and half that I had left it there but it was not me and I shouldn't be charged. This is obviously a scam. When a customer wants to walk through the inspection together and is told no, that says there's something shady going on. Not only did they charge me for cleaning, but she try and charged me 2 extra days when I only had it one extra day and turned it in on time.

Tiffany Z. 
Rating:
2.0

Location difficult to find, not friendly, charged cleaning fee when truck was returned clean.

Dustin M. 
Rating:
4.0

Friendly, efficient staff. Easy process to rent uhaul.

Britton B. 
Rating:
1.0

I rent with uhaul all the time. This location is a joke. You should not longer let them rent out your vehicles. I had the van scheduled for Friday night to Sunday night. Two days. I got charged for four days. I got charged for pads and dollies I did not rent and I will never rent from this location again. They also won't answer their phone to let me discuss the charges.

DAVID W. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Nader K. 
Rating:
2.0

I left the Uhaul just as I found it, if not better, and I still got charged a $25 cleaning fee.

Bree S. 
Rating:
3.0

I suppose I would. They only had 2 rentals and the rental they gave me had no gas. It was on empty when I was being charged for half tank. They didn't know how to fix it and said it was harder for them to give me other one that had gas I had to spend some time on the phone trying to fix this

shella L. 
Rating:
3.0

The location is convenient but could use larger signs so you can tell that it is a U-Haul Center. One door had a small U-Haul sticker but otherwise it would have been very difficult to find at night. It was also unclear where I should park the truck.

Paul M. 
Rating:
5.0

I had a great experience and can't think of anything that needs changed.

Joseph D. 
Rating:
1.0

I returned the truck with over a quarter tank of gas (more than was originally in it), but the receipt says it only had an 1/8 of a tank. Liars! I would never rent again from these scumbags, and I will make sure not to use U-Haul for my next move.

George L. 
Rating:
3.0

The man helping us was doing the best he could, but had issues with printing the documents. I left without a receipt which was promised to me...but I never received it in my email (and I checked my spam folder several times). I think it would help if more people were trained on the UHaul side--I believe he was also the mechanic/possibly owner. The receptionist did not know how to use the system. It was a busy place. Truck was fine, though, and we had no problems.

Connor R. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Make sure they actually check the fuel gauge before making me sign the paperwork. Also clean out trash from the cab. Other than that the people were friendly and helpful.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Timothy V. 
Rating:
4.0

A U-haul sign out front would be helpful, it was easy to miss & can only be accessed driving southbound. Great help at the desk.

Mayona V. 
Rating:
4.0

Truck wasn't maintenances well and lacked care.

Melissa B. 
Rating:
2.0

When I got to the authorized dealer, there was no sign at all saying it was a UHaul site. I had to call them for them to tell me it was a auto care shop. Once we got done with the paperwork, we went outside to the truck and it didn't start. We then spent an hour trying to jump the battery and then charging it. The transmission in the UHaul was also very poor, jerking the entire thing whenever it shifted down.

Cameron A. 
Rating:
1.0

overcharged me for the rental - charged for 2 days when I only rented for 1 day. Also overcharged on mileage.

John M. 
Rating:
1.0

Horrible experience

Jeffri S. 
Rating:
3.0

Hard to see uhal sign behind tinted windows, nothing near road way indicateing uhal , location is on busy road so a road side sign definitely would help

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Phillip D. 
Rating:
4.0

Customer did not leave a comment.

Katella G. 
Rating:
5.0

Customer did not leave a comment.

Briana H. 
Rating:
3.0

When I picked up my UHaul, I was asked if I wanted to go get it or if I wanted them to bring it out. I said I could go get it but it took me 10 mins to find out where the number was on the truck because nobody told me. When I returned the UHaul, instead of them checking in my UHaul first thing, it didn't get cleared for a few days afterward and I was afraid that I would be charged for having it a few more days which was a lie. Luckily it all got cleared up, but I would rather not have to deal with that anyway. It is a simple transaction, so let's keep it simple.

John B. 
Rating:
2.0

This location wanted me to hook up the trailer? Really could tell this was just a sideline for this location. Not professional , will noit return to this Uhaul location, tho most experiences with Uhaul have been good.

GUY D. 
Rating:
5.0

Customer did not leave a comment.

cortney M. 
Rating:
1.0

Very poor customer service.

Jorge V. 
Rating:
3.0

Nothing to judge this location on... I returned after hours

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RAMIN N. 
Rating:
2.0

Customer service was really nice but there were not any materials or supplies that I needed there. I was also not checked out accordingly and did not have the uhaul but in the system it looked like I did. Thanks.

Cody W. 
Rating:
5.0

They were closed, used dropbox. Smooth

Justin B. 
Rating:
2.0

Customer did not leave a comment.

Zonith S. 
Rating:
5.0

The staff was very helpful and nice to work with.

Chandler H. 
Rating:
3.0

Customer did not leave a comment.

Mason N. 
Rating:
4.0

Customer did not leave a comment.

Carra V. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
1.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
1.0

Got there and had to wait for him to finish doing the cars he had in front of me, about 1& 1/2 hours. Then got the truck. Then return he is on the phone with a friend and had to wait 20 minutes for him to finish talking to his friend.

Charles N. 
Rating:
3.0

Grumpy personnel.

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

michael L. 
Rating:
3.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Kristy G. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
1.0

I was told by Dee when I picked up the vehicle, if I brought back the truck within the 1st 24 hrs I wouldn't be charged another day. my original contract was for $29 for the rental $14 for extra insurance, and $31 for additional milege. charge should have been $73.63. BUT, when I returned the truck they told me the contract was for "one way" and they had to charge me $123.90!!!. They made the mistake, not me.. I always intended to bring the truck back to the same location !!! I'm calling Discover as well and opening up a compliant. I also called Uhaul customer service, they gave me a incident #1323741

Robert W. 
Rating:
1.0

Our company had many issues with this reservation. I will not use or recommend U-haul after this experience.

lindsey S. 
Rating:
5.0

Representative was very thorough and helpful. Problem with printer though this did not cause any issues

Helen M. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Very courteous help, easy rental, great experience.

Audrey M. 
Rating:
5.0

Great, quick service! The things that I forgot to do there were easily done over the phone.

Palmer S. 
Rating:
1.0

Truck was very dirty. They didn't have the furniture dolly that I requested.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Jay H. 
Rating:
4.0

I liked the fact that it was a new model 2016 van.

lori G. 
Rating:
3.0

I returned the vehicle with more gas in it then when I left. The line was slightly below the half way mark when I took it out. When I returned it it was closer to the half way mark then when I left and yet I was charged 4.00. The 4.00 is hardly the matter. It's the principle. Frustrated customer.

Sallee R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top