Customer Reviews for Empire Capital Group
(U-Haul Neighborhood Dealer)

472 reviews

2453 Westchester Ave   Bronx, NY 10461

(929) 223-4742

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed

Services at this Location:

Contact Us

(929) 223-4742

2453 Westchester Ave
Bronx, NY 10461

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Low tire pressure indicator light on for both front tires

anthony C. 
Rating:
3.0

Customer did not leave a comment.

Pedro M. 
Rating:
3.0

Clean the vehicle before giving it out again, the truck smelled like dog and the seats had crumbs on them. I had to put down towels on the seats to sit on and an air freshener in the vent to tolerate the smell . Secondly the key did not fit in the lock box and as I had to be at work before the office opened I could not return the key until later in the day. Also the parking lot should be cleaned. Placing blame on others does not justify running a sloppy business. The only pleasant thing about my experience was the lady behind the desk who helped me but who obviously was not doing any of the things that needed to be done

Veronica V. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
3.0

Have the vehicles properly checked in the night prior. The mileage, gas and readiness of the rentals was unacceptable.

Julio M. 
Rating:
3.0

When I tried to take the key for truck doing a self check in the combination code wasn't working on the key box And also something people need early times better to rent a truck at 10 am it is almost late for a person that only Have half days.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Alfredo M. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
1.0

The App and U-Haul website is one of the worst I have ever used. My app kept on crashing when I tried to Drop off the van I rented and I was not able to do so in time as a result. The website would not send me the verification code to my email or my phone, not allowing me to login either. It was just a terrible experience!!!! Please do not make other customers go through the frustration and helplessness that I felt.

Salman A. 
Rating:
5.0

Customer did not leave a comment.

Ligia A. 
Rating:
3.0

Rentals are dirty and smelly

Mohammed K. 
Rating:
2.0

I was overcharged. 400 dollars for 120 miles and i returned it the next day.

hamo N. 
Rating:
4.0

Customer did not leave a comment.

jonathan P. 
Rating:
3.0

This place just looks sketchy. Didn't meet with any staff since I dropped off truck 8pm

GLORIAG E. 
Rating:
3.0

Did not receive utility dolley

Josephine A. 
Rating:
5.0

Customer did not leave a comment.

Marcela R. 
Rating:
5.0

Customer did not leave a comment.

Tysheen L. 
Rating:
5.0

Customer did not leave a comment.

osvaldo G. 
Rating:
5.0

Customer did not leave a comment.

Lyron A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS MANUEL C. 
Rating:
4.0

Lower rates. More perks

david B. 
Rating:
3.0

Customer did not leave a comment.

Maykl M. 
Rating:
5.0

Great service

MABEL R. 
Rating:
3.0

The equipment was great and I was even able to pick it up early. The lady at the front desk was a pleasure to work with, quick and easy, in-and-out. I was a little upset that I received the truck with exactly a half tank of gas and returned it with more than a half tank, but was still charged two gallons after the fact. Also, I was very upset that I was unaware of a late fee, and brought the truck in at 6:20p (just 20 minutes after closing) and was charged $20 for it. Had I known there was a late fee, I would've gotten there before 6pm. That is extremely frustrating to me and I'd live very much if that can be refunded. I will only use the direct U-HAUL locations from now on because of this.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Edison G. 
Rating:
4.0

Customer did not leave a comment.

esmeling B. 
Rating:
2.0

This location constantly overcharges its customers. I have used it now twice and both times there is an issue with my charges of my closing contract. I will not use this location again. And I want to speak to the manager regarding the charges that were added to my closing statement. Thank you

Joanne G. 
Rating:
1.0

Online service was horrible 45 minutes in the cold waiting without any feedback

ANDY C. 
Rating:
4.0

Customer did not leave a comment.

miguel D. 
Rating:
1.0

The reservation started so misleading from the beginning. No one was there until after 50 minutes from opening time. The van was buried in snow, and filthy. Customer service over the phone was very pleasant. Had to file a complaint thats pending, the overall process for pickup and drop off was horrible and no manager on site as they said would be. Dont waste your time.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

Rony S. 
Rating:
1.0

There was no one in the office when I specifically selected to go to a counter pick up. Then I was charged $70 for a 30 minute use.

Rhina C. 
Rating:
5.0

The clerk should be a bit accomodating ....

Barry S. 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
3.0

Can't always take good pictures of the vehicle due to space restrictions. I would have kept the van longer had I known the office was closed on Saturdays the man I spoke to said the location closed at 3. The checkout took much longer than I expected due to taking pics and getting an additional authorization that cut into my rental time. But overall the experience was good next time I would just use a location where I can checkout early in person.

Malinda C. 
Rating:
5.0

Had some problems with returning vehicle to close out contract Site kept returning me to beginning, asking me to photograph the dashboard. I had to do it several times,it wouldn't let me continue.

Jeffrey D. 
Rating:
5.0

The inside of the truck was very very dirty and messed up my furniture from the dirt and mess that was on the floor. It would be great if the trucks were cleaner in the back

Qaadira B. 
Rating:
5.0

Customer did not leave a comment.

Cameron J. 
Rating:
5.0

Customer did not leave a comment.

ONESIMO P. 
Rating:
2.0

Customer did not leave a comment.

israel M. 
Rating:
2.0

The truck was absolutely filthy. There were 2 large pallets In the back which made it hard to fit things and move things around. There was also rice and plastic wrap in the back of the truck. I have photos if you need them.

Alberto F. 
Rating:
4.0

Update pictures of damages on app ie. the truck had damage marked with the “x” stickers that was not shown in the images of the vehicle

Nicholas M. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

ok

NAZMUL S. 
Rating:
5.0

Please make sure that requested equipment is inside the truck for a smooth pickup as well as making sure the trucks are clean. I had to sweep out debris which resembled paint/drywall. Also the dolly was missing. Otherwise fine.

Keith R. 
Rating:
5.0

great in and out

Lisa S. 
Rating:
3.0

Customer did not leave a comment.

Karla E. 
Rating:
5.0

Customer did not leave a comment.

Monique Y. 
Rating:
5.0

great location

luis L. 
Rating:
1.0

They stole our moving blankets, overcharged us for gas and mileage, and added on an unnecessary cleaning fee. Both when we called and went in person we were told that there was nothing that they could do, we would have to speak to a manager, but were unable to tell us when a manager would be available. We will never use this location again.

Carlos F. 
Rating:
5.0

That was so nice..............

harunur R. 
Rating:
1.0

We reserved a truck and furniture dolly for 10am pick up, but waited for almost an hour there was still no body at the business. We had to call Uhaul and a client service staff woke up the business owner. At 11am the business owner still hadnt shown up, we had to leave for a prior appointment. We called the business around 11:30am to reschedule the pick up for the afternoon, after we came back we were told that they did not have any furniture dolly (which we reserved a week ago!). The owner gave us an old one of his own, but it was so rusty that we could barely push it... this move was really really painful.....

Tao H. 
Rating:
5.0

Customer did not leave a comment.

alexs F. 
Rating:
3.0

Representative Sam was extremely rude and disrespectful. While asking him questions he continue to hang up on me and state he was busy, to call back later. He is unprofessional. Also the truck was dirt in the back.

Melinda O. 
Rating:
5.0

Excellent

garcia R. 
Rating:
5.0

Great location

garcia R. 
Rating:
4.0

Everything was ready to go when I arrived to pick up truck. Went smoothly

dennis B. 
Rating:
4.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Great location i take the van every week for my business

garcia R. 
Rating:
5.0

I like they have online services 24hr

RUTH S. 
Rating:
5.0

good job. come back again

garcia R. 
Rating:
2.0

Attendant was late

Jesus R. 
Rating:
5.0

Customer did not leave a comment.

Christine K. 
Rating:
4.0

Customer did not leave a comment.

N.April R. 
Rating:
5.0

Those truck are very clean

garcia R. 
Rating:
5.0

Customer did not leave a comment.

stephan M. 
Rating:
3.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Good service

ruben G. 
Rating:
1.0

I regret using your service knowing that you overcharge the customers like it happen to me twice before but now you have gone to far over charging me again. I'm going to make a formal complaint to the BBB and the Department of Consumer Affairs about the abusive practices you have.

Pedro E. 
Rating:
2.0

Have all the equipment in van l. Do notv cancel for a late pick up with in two hours.

Brian J. 
Rating:
3.0

I found using the phone to rent a truck a very annoying experience.

Donald W. 
Rating:
1.0

The dealer was horrible had to wait over hour for the truck to return and wait over hour again Terrible service and horrible customer service

Michelle A. 
Rating:
5.0

great

ruben G. 
Rating:
4.0

Customer did not leave a comment.

moayed A. 
Rating:
3.0

I was extremely disappointed as the dollys & cloths I ordered were not in the truck. This location was closed & I did not have the tools I needed.

Jennifer O. 
Rating:
4.0

Customer did not leave a comment.

Rakib K. 
Rating:
5.0

Service is great I would recommend all my friends and family

MICHELLE B. 
Rating:
5.0

You U-Haul app is horrible! I did the mobile check-in and while on the premises I couldn't complete my pick up or drop off via your app. I spent additional time with the vendor to complete my pick up which was fine but what's the point of your app?? Then when I went to return the van around 2pm I couldn't complete my drop off vis your app - I locked the van, dropped off the key into the key box and left frustrated that I didn't complete my drop off - ended up calling your customer service line and the agent told me to call the area manager and I did - left a voice message letting them know I dropped the van off. Called the vendor back up and asked if he could complete my drop off and I think he did. Point is - I dropped off the van ahead of my 3pm time. I hope to see no further charges than what I am expected to pay for the few miles I drove for. I returned the van with a complete tank of gas. Your app and it's service is terrible!

CLAUDIO G. 
Rating:
5.0

Great location

ruben G. 
Rating:
5.0

Customer did not leave a comment.

Abdullah R. 
Rating:
5.0

Remind customers that trucks are not allowed on parkways

Olivia J. 
Rating:
5.0

Customer did not leave a comment.

moayed A. 
Rating:
3.0

All of the trucks had graffiti on them and were not clean on the outside.

Jaime B. 
Rating:
5.0

very good job guys

zahid U. 
Rating:
3.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

caroline C. 
Rating:
5.0

Very good work there . I would recommend other people

rafael G. 
Rating:
5.0

Customer did not leave a comment.

michele G. 
Rating:
5.0

Customer did not leave a comment.

Abu Sayeed C. 
Rating:
4.0

Customer did not leave a comment.

md S. 
Rating:
4.0

N/A

PATRICK P. 
Rating:
3.0

Your customer service line is terrible ...I called Friday to make my reservation one way ..she did not do it properly which made me have to call multiple people most of whom did not know what they were doing ...overall not a great experience

Alexander S. 
Rating:
4.0

I was overcharged for 2 days and still have not been reimbursed for this error.

HECTOR M. 
Rating:
3.0

Customer did not leave a comment.

Sam B. 
Rating:
5.0

It was very convenient place to hire and found the sale rep. very cordial and efficient . The contract deal was all over within minutes without wastage of time. thankyou very much.

nareshkumar B. 
Rating:
1.0

Customer did not leave a comment.

Jenny B. 
Rating:
4.0

Making sure vehicle is truly clean. I found empty water bottles and cigarette box on the floor.

George R. 
Rating:
4.0

My first time picking up in that location. My truck was there and ready to go. Customers service was no more than 5min excellent.

Rafael A. 
Rating:
5.0

Fgreat service

Karla R. 
No reviews have been submitted for this location.

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