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Andrew C
Customer Reviews for Empire Capital Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stop charging customers an extra fee when drop off.Locations close early or at least inform the customer that an extra charge may occur if drop-off location is closed.
GRACE LEverything good I appreciate
Abdullah AThe passenger side window is loose and was constantly moving making it hard to see. Please fix it it is DANGEROUS. Also i never received my dolly can I please be refunded
krystal sThat cab of the truck was way to small .I. 6' 5 and I barely fit inside. The location was great and great customer service.
Larry MThe truck drove from New York City yo Florida horribly. Almost crashed, and swerved off the road because the wheel alignment was terrible
Phillip DExcellent customer service and personnel
Jose cIt would nice if rope to tie the stuff comes inside the truck.
pedro bThey over charged me I only used the used haul to drive 0.5 miles to the location where I needed to go moved two couches another 0.7 miles only 2 trips not sure how they charged me for 20 miles Do not recommend
Michael BTire pressure light was on
Angelica aDifficult location to access. Hard time at counter with multiple verifications. Was charged $30 cleaning fee on return.
Yvette HLuckily someone was there when I went to pick up the truck because the site didn't register my rental. The Uhaul itself only had.1/2 a tank when started. I had issues with the app when returning the truck, I had to input the information about 6 times till it got to the questionnaire, by that time we had already turned in the keys so we couldn't take a photo of the odometer. It seemed like the last person to use the truck also had issues with the self return, the person assisting us mentioned the car wasn't returned which is another reason it wasn't showing up on the app
Natasha RI booked it for 730am and it was not available at that time. Had to call, get it rebooked for 1030am and it delayed my entire plan and day. No credit for the inconvenience or anything.
ANDY VNice service
SHAMIM APaid for 2 dollies. Westchester ave location didn’t have any. Customer service told me there was 1 available at the E Tremont location. I went there, and the employee had no idea what i was talking about and didn’t have any dollies either. So i requested a refund for the 2 dollies and decided to go to Home Depot.
Joshua MThe main issue was that I rented a 10 inch small truck. When I arrived no truck and that the truck I rented was full, with another customer stuff. The guy in uhall, told me I had 2 choices go to another location or get a van his facility. Unfortunately I had to get the van. When I arrived with van at 3:30-4pm I had to tell the guy to close the contract and he didn't even want to do it, he gave me a bit of an attitude.
Jason AThis location was dirty. The host wasn’t helpful.
sasha aGreat service! Would def recommend.
JANISE CVan was not in good condition battery died on me and tire low
Avelino YThe guy was very good at the place. Excellent t customer service.
todd sCabin was dirty
raymond mEverything good , people excelente good attention 👌
Jose GMake sure the van is cleaned and with no garbage before renting it to someone else
Rose CLa parte para conectar el cargador del celular o otro dispositivo no estaba funcionando.
Juan NI returned the truck Saturday night, being that my phone was dead I could not close out the return. When I contacted the return location at 11:12am 7/24 today, the guy specified that he would do it for me. In return he closed out the transaction at 4:53pm and charged me $40 for an additional day, as well as $17 for a additional day of coverage. I called 8 times after receiving my email receipt and no one answered. I will be contacting them in the morning to request my refund total $60.55 that I was charged today.
Denaya ASide view mirror cracked. Defective steering Food left in truck. Truck not well maintained
richard rVery quick and easy I like the service
adrian smake sure that the rentals are well maintained. the lights were hard to make work and the bottom panel were out of place.
nancy fManager was extremely rude to me about parking my vehicle. Rather than explaining that nobody is allowed to park in the parking lot, the manager chose to berate me and threaten a fine. There are no postings in the lot that we can not park our vehicles. To make matters worse, I was forced to rent the truck another day and tame ubers due to a van backing me in. All I asked was for the van to be moved and I was met with harassment.
Chrishirly PThe only thing was they charged $20 extra for extra time,I do not understand if I suppose to drop the cargo next day by 11:00 am,and I did it by 11:00 pm the same day I rent it.
KELVINR SNo problems. New van in and out.
Jennifer RI’m waiting for the receipt with the desglose of the change and I didn’t receive it.
Marisol AThe sale rep kind and friendly. I will rent again from here..
anibal cVery bad rep, arrived late and was very inconvenient. Also had a bad attitude
SAMUEL gReplace the girl working there. She was absolute incompetent. Didn’t speak and didn’t answer questions. They want to charge you to leave your car there even though you take a vehicle from the spot so it doesn’t take up any extra space. The vehicle was ok, except it seems like it had no shocks which made for a bone jarring experience. Also I didn’t bring my reading glasses so when I was asked to sign something about the safemove agreement I asked her if this is a waiver or to explain to me what it was she was asking me to sign. She just grunted and told me to sign. This was supposed to be a quick painless experience. I have rented from uhaul before but I was mistaken. Won’t go back here.
Evangelo BI am owed money for a dolly and furniture pads that I requested, but were not provided. I called customer service immediately to report this and they said someone would call. No one did. Upon returning the van the final charge included the two items. I want my money back!
Karima EI was overcharged and after numerous complaint and calls, no one and I mean no one calls me back, replies to emails nothing. I'm now submitting a claim to my bank for a full refund. I will never do business with uhaul ever again ..
Amjad KHorrible experince
Andrew CToo much nonsense to log into a website and take pictures to upload in your system. I rather pay more with your competitors than to deal with your genius system.
IVAN GThe van had broken glass and blunt clips everywhere in the vehicle. The worker wouldn't clean it but said she won't charge me for it being dirty. Like I wanted to scratch up my belongings I was moving didn't matter. Then the weed clips everywhere. And to top it off when I returned it I put too much gas back in and could not be reimbursed because the gas needle took too long to register new gas flowing in. Lastly she asked me to move another vehicle in order to park the van I was returning. Just a total bad experience period
jarrod TBeware the lady was there till 5 not 6 like it said. She was in a rush to leave bf her time. Spoke to her about the problem with the van n she said she let them know. Never got back to me about the gas gauge issue.
Richard LNothing at all
Angel AEverything about this process was a nightmare. The website had trouble loading. The lady working for empire inside didn’t have a clue how to help. The van smelled like an actual barn, as if the previous users were transporting livestock. The whole thing was filthy. There were beer bottles caps IN THE TRUCK. The hidden fees were downright predatory. I put gas in the truck and still got charged for four gallons?! What even is a ‘fuel service fee?!” This was horrible. All of it was horrible.
Nicholas GReserved 10' truck with utility dolly and a dozen furniture pads. Neither the dolly nor the utility pads were in the truck when picked up. This made the move more difficult than necessary.
Benjamin LVan should be inspected after each use for cleanliness and sanitation especially during the current climate with Covid. The truck was filled with garbage on the floor and dashboard, smelled like weed and smoke, ashes from the smoke was all over dashboard and seats . Seats were dirty and had pet hair all over. I purchased Clorox wipes to wipe down the front dashboard and dispose of garbage left by previous renter. Besides it being disgustingly dirty, the process of retrieving and returning the vehicle was easy.
Unique WGreat Customer Sevice above and beyond.
Antonio LThis location didn’t have the extra equipment i ordered but the person at the desk was very polite and quickly returned my funds and apologized
Brandon GI waited almost an hour to get my rental, numbers did not match on the app/truck. When we finally got the truck,it immediately smelled horrible of animal/cat urine, nauseous the entire time, both the driver and myself. Sick to our stomach. Then upon trying to return the truck and keys,more issues, stating that the truck had more mileage on it than before we drove it, it wouldn't let me return the keys. THEN I get charged for fuel,even though I returned it with MORE gas than it originally came with. Also, I was charged for "AFTER HOURS"? I RETURNED IT ON TIME,BUT IT WOULDN'T LET ME! I was so very disappointed and disgusted with this service.
Lisa EI would inform anyone renting from this location to check the bill because they will try to rip you off!!!!!
Irving ALow tire pressure indicator light on for both front tires
anthony cClean the vehicle before giving it out again, the truck smelled like dog and the seats had crumbs on them. I had to put down towels on the seats to sit on and an air freshener in the vent to tolerate the smell . Secondly the key did not fit in the lock box and as I had to be at work before the office opened I could not return the key until later in the day. Also the parking lot should be cleaned. Placing blame on others does not justify running a sloppy business. The only pleasant thing about my experience was the lady behind the desk who helped me but who obviously was not doing any of the things that needed to be done
Veronica VHave the vehicles properly checked in the night prior. The mileage, gas and readiness of the rentals was unacceptable.
Julio MWhen I tried to take the key for truck doing a self check in the combination code wasn’t working on the key box And also something people need early times better to rent a truck at 10 am it is almost late for a person that only Have half days.
Edwin RThe App and U-Haul website is one of the worst I have ever used. My app kept on crashing when I tried to Drop off the van I rented and I was not able to do so in time as a result. The website would not send me the verification code to my email or my phone, not allowing me to login either. It was just a terrible experience!!!! Please do not make other customers go through the frustration and helplessness that I felt.
Salman ARentals are dirty and smelly
Mohammed KI was overcharged. 400 dollars for 120 miles and i returned it the next day.
hamo nThis place just looks sketchy. Didn't meet with any staff since I dropped off truck 8pm
GLORIAG EDid not receive utility dolley
Josephine ALower rates. More perks
david bGreat service
MABEL RThe equipment was great and I was even able to pick it up early. The lady at the front desk was a pleasure to work with, quick and easy, in-and-out. I was a little upset that I received the truck with exactly a half tank of gas and returned it with more than a half tank, but was still charged two gallons after the fact. Also, I was very upset that I was unaware of a late fee, and brought the truck in at 6:20p (just 20 minutes after closing) and was charged $20 for it. Had I known there was a late fee, I would've gotten there before 6pm. That is extremely frustrating to me and I'd live very much if that can be refunded. I will only use the direct U-HAUL locations from now on because of this.
Joseph G