Customer Reviews for Empire Construction Operations LLC
(U-Haul Neighborhood Dealer)

157 reviews

3520 W Hwy 29   Georgetown, TX 78628

(512) 948-3777

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 2/6/2025: 12:00 pm - 5:00 pm

Services at this Location:

Contact Us

(512) 948-3777

3520 W Hwy 29
Georgetown, TX 78628

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 2/6/2025: 12:00 pm - 5:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was super easy! Very nice person at the counter! Try to use this location if you can.

SCOTT P 
Rating:
5.0

Easy pickup and dropoff. I have rented a trailer here twice and have been very pleased with the service. Only thing is it they have a small sign on Hwy 29. It is easy to miss... That would be my only recommendation to them is to have a larger sign. Other than that, very pleased and would definitely recommend renting here!!

DAVID J 
Rating:
5.0

Customer did not leave a comment.

HUNTER S 
Rating:
5.0

Customer did not leave a comment.

DONNA L 
Rating:
5.0

Customer did not leave a comment.

BRITT B 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B 
Rating:
1.0

It is on one lane gravel road with a small sign on the ground on the left side of the lane. Looked like a private driveway to a gated house on the other side of the pasture where we left the trailer. The only reason we left it there was because there was another U-Haul trailer there. Saw no other U-Haul equipment or signs or night lights. We were there after hours so we didn’t meet any personnel.

SHARRY G 
Rating:
4.0

Customer did not leave a comment.

BRADLEY B 
Rating:
5.0

Customer did not leave a comment.

DORAL S 
Rating:
3.0

Customer did not leave a comment.

Robert S 
Rating:
4.0

Customer did not leave a comment.

DANIEL P 
Rating:
5.0

Customer did not leave a comment.

LINDA R 
Rating:
3.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
2.0

3 stars because i traveled a total of 5 miles and was charged for 2 gallons of gas. The 15’ get 10 miles a gallon, so I didn’t even use a gallon. That’s just scummy

RYAN D 
Rating:
1.0

Had a terrible time finding the location of the drop off and then the business was closed at lot locked up so called back to SC and was instructed to leave trailer and take pictures of drop off which we did. I am not responsible if missing.

Thomas W 
Rating:
5.0

Needs a much bigger sign for people to find location.

Anthony A 
Rating:
3.0

Only reason I gave "Average" rating to this location is a) Nobody answered my phone calls as I called at least 10 times and b) nobody was there even during the business hours (around 12:30pm to 1:30pm) when I went to drop off the u-Haul.

RANPAL R 
Rating:
5.0

Great customer service at this location.

CHARLES D 
Rating:
5.0

Very friendly staff and easy to drop off at this location as well!

ADAM G 
Rating:
5.0

Customer did not leave a comment.

Amy S 
Rating:
3.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

It was a bit difficult to see the driveway entrance and better signage would help.

Jerome W 
Rating:
5.0

Customer did not leave a comment.

SEAN R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
5.0

Customer did not leave a comment.

JULIANNE E 
Rating:
5.0

Customer did not leave a comment.

shawn g 
Rating:
5.0

Customer did not leave a comment.

BRADFORD F 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Great location and people. Way above expectations!

Steven V 
Rating:
5.0

The lady receiving the U-Haul was great and kind. Pleasing to do business with

MARK H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
1.0

I have always rented a Uhaul when I needed it, and I was always well informed about all the expenses. But this time I was taken by surprise. The attendant treated me very well, she was a sweet person, but she didn't tell me about extra fees and additional charges. I was expecting to pay around R$40.00 to rent for just 2 HOURS, and I ended up paying R$130.00.

ORLANDO M 
Rating:
5.0

Customer did not leave a comment.

BENNIE F 
Rating:
5.0

Customer did not leave a comment.

JUAN G 
Rating:
5.0

The customer service representative at the location was very professional and expedited my rental to be in and out very quickly. She was very polite and pleasant

BRADLEY D 
Rating:
4.0

Closed when I dropped off equipment. The place is okay...just looks like someone's land with a commercial trailer on it. Great location and easy in and out.

JEFFREY F 
Rating:
5.0

Just dropped off truck outside. Person was very nice. Was don very quickly. We never went into this location.

GILBERT S 
Rating:
3.0

All went smooth , vehicle clean inside, outsife not so much but didn’t matter All worked fine Helpdesk was super awesome every time!!

SILVIA R 
Rating:
5.0

The staff was helpful, friendly and easy to work with. I would rent from her again.

GREGORY F 
Rating:
5.0

Thank you Kari Nash.

ROY R 
Rating:
3.0

Just dropped off vehicle after hours. Not much to report.

Scott M 
Rating:
4.0

Nothing everything wasexelent service

CESAR B 
Rating:
3.0

They were NOT friendly at all, it was just business, and I'm BIG on great customer service

Mary C 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Excellent customer service. Easy rental and return. They really helped our move go smoothly.

Kimberly G 
Rating:
4.0

Customer did not leave a comment.

David C 
Rating:
2.0

chairs.

ANDREW M 
Rating:
5.0

Customer did not leave a comment.

kris i 
Rating:
5.0

Customer did not leave a comment.

Andrew V 
Rating:
5.0

smoothest rental process that I have had in a long time!

Anthony C 
Rating:
5.0

Customer did not leave a comment.

Lela E 
Rating:
4.0

Trailer was dirty inside and had a vibration that was reported to the drop off location

Scott T 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
5.0

Customer did not leave a comment.

Holm K 
Rating:
5.0

Customer did not leave a comment.

Holm K 
Rating:
5.0

Very friendly and helpful

jill s 
Rating:
5.0

Customer did not leave a comment.

GRACE W 
Rating:
3.0

Customer did not leave a comment.

John R 
Rating:
5.0

Great customer service!! Thanks for all your help!!!

Martin H 
Rating:
4.0

Customer did not leave a comment.

Sarah M 
Rating:
3.0

I was charged for fuel even though I returned it at the same level received. The back end needs to be cleaned out.

Kurtis B 
Rating:
5.0

The drop off location was excellent

Gene B 
Rating:
5.0

Great experience

KAREN B 
Rating:
5.0

Customer did not leave a comment.

Trenton S 
Rating:
5.0

none

roger u 
Rating:
5.0

Customer did not leave a comment.

Judith V 
Rating:
5.0

Customer did not leave a comment.

Trish S 
Rating:
5.0

Customer did not leave a comment.

Stephen V 
Rating:
3.0

First time pulling with this vehicle. It was a good experience and will try to go a little faster next time.

Humberto V 
Rating:
5.0

Customer did not leave a comment.

Ernesto E 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Roberto A 
Rating:
5.0

Indicate where a vehicle is damaged before handing over the keys.

William S 
Rating:
5.0

Customer did not leave a comment.

Gabrielle J 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

Miguel S 
Rating:
5.0

They had the equipment that I needed, and the staff was friendly and helpful.

Howard H 
Rating:
5.0

Customer did not leave a comment.

Don T 
Rating:
5.0

Kari is the greatest of help every time I rent from here!

CHRISTOPHER G 
Rating:
5.0

Customer did not leave a comment.

Rolando f 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

Very helpful, answered all my questions about my dropoff. Would highly recommend this location again.

Charlie M 
Rating:
3.0

The location and experience with the personnel was good. The 26’ truck we picked up had a major flaw with the driver side mirror that, had I had time, would have caused me not to accept it. The mirror was held in position with ‘zip ties’ to try to keep it from moving while driving. It did not work and while driving down the road the mirror would get out of adjustment making it useless and dangerous by not having the correct adjustment. I was finally able to tighten the zip ties enough for the mirror to maintain it’s adjustment to complete the trip safely.

James J 
Rating:
3.0

Customer did not leave a comment.

DENNIS L 
Rating:
3.0

Customer did not leave a comment.

Thomas C 
Rating:
2.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

Fast friendly and efficient.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

Netcy H 
Rating:
5.0

Customer did not leave a comment.

WARREN Y 
Rating:
5.0

Customer did not leave a comment.

Louis D 
Rating:
3.0

no contact at this location

Tara B 
Rating:
5.0

Great customer service

Tonya T 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Awesome customer service!!

Robert C 
Rating:
5.0

Customer did not leave a comment.

ROBERT J 
Rating:
3.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Everything is good

RAUL E 
No reviews have been submitted for this location.

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