The uhaul representative was knowledgeable and caring to help you with your moving needs they were great the truck was clean and well taken care of my whole experience with empire uhaul and storage was great from start to finish I would recommend them to anyone and everyone 😀
ELWYN G
Customer Reviews for Empire Storage Crandall LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the front desk was very nice. She helped me attach trailer and got her hand dirty.
QUOC LManager and service desk friendly and easy going and caring 😊
JERRY WVery friendly employees
TIMOTHY BNothing , everything was good
PHIL COutstanding service and support from Sara at Empire Storage in Crandall! She made our towing experience as easy as possible, and was very personable as well. Thank you!
HAROLD CVery helpful, clean and the personal were excellent!!!
TOMMY BSarah was awesome
NATHANIEL BSarah was awesome and offered all the help i needed.
JOELL CI would ABSOLUTELY recommend Empire Storage to everyone who needs storage or moving equipment because their team is EXCEPTIONAL! Professional m, friendly and helpful and the storage areas are clean and secure.
Tammy JThe app is horrible to complex and unreliable.
Ben WJessie & the other ladies provided very good customer service. Pleasant attitudes. Jessie made my reservation for date & time that I asked for truck to be picked up at a different location for a one way drop off at Empire.
JANET HWhat I like about this location is it’s always clean. The people that works there are very nice and friendly. Thank for helping m
JENNIFER CWorse customer service ever
Richard DWhen picking up the truck which was reserved over a week in advance at 7pm no one was there. The truck wasn’t swept out, had less than 1/4 tank of gas, didn’t have appliance dolly or pads already paid for.
Deborah KGreat staff...customer service is a 10!!!
WALTER SDidn’t get the lady’s name that helped me but I want to say she was very helpful and friendly, we talked like we knew each other that’s probably why I didn’t get her name!!! Wish I did so I could give her recognition!!
Michael CGreat facility and customer service
GENE BN/A
marquecio kGreat team to work with.
DANIEL K:
ELIZABETH PThe tires on the rental trailer were not well maintained. We had a blowout and spent over two hours stranded to get it fixed. The tech who came out knew we needed a rim but he wasn’t allowed to do this without trying to seat a tire on the bent rim. Only after that didn’t work was he allowed to replace the rim. The tech did everything he could to get us going as fast as possible. But it involved two trips out to us over the rim issue instead of one.
COLT BThe employees at this location were very much welcoming , helpful, great customer service. Thanks to Sara, Dectrex and Jess, made us feel like family.
Lori T👍👍 Keep it up!!! Great job U-HAUL
Michae GEverything it’s perfect service and friendly
LUIS RJesse was a LIFE SAVER! Literally couldn't have done this without her! She answered the door almost 30 minutes passed close, helped us so much. We were about an hour and half away from home p and had never done an over the phone pickup before.
Aidan BThe staff person did not check & verify that the trailer was connected properly. As a result the hitch pin fell out. Thankfully I was only driving about 25 mph and the chains maintained the connection to my vehicle. This created a lot of unnecessary drama. This created a very dangerous situation. I cannot express how thankful I am that no one was hurt or killed by this incident. I had a cousin killed in a very similar 2 years ago. i was not able to complete my task that day. I did however complete it the next morning.
GEORGE BNothing was explained, i was literally in there 5 minutes and came out with truck keys in my hand. We had to tell him that the truck was on half a tank, last customers left something in back. Yea I will never use this uhaul location again. Also uhaul customer service is poor as well.
NATASHA HGreat customer service and care!!
GREGORY FGreat customer and professionalism!!!
GREGORY FGreat customer service!!!! Brand new equipment !!!! I would definitely recommend Empire Storage Crandall LLC
ORDONTAE BI dropped off after hours.
Danna WNothing! Everything was great.
DANIAL MGreat service and than you for everything
CLAUDIA PVery convenient location. Will use again when the need comes along Thanks to Kristen.
MARIO MNo issues, fast processing and equipment return.
Brody CEverything was perfect and easy
KENNETH ZThe staff was great and very helpful
tony kThe only possible issue I see with this location is the size. The location is small, but customer service is good.
Orlando SThe staff was friendly and helpful. The location is new, so everything was clean and inviting. Both my pickup and return were smooth and easy.
Russell RWas over charged after I turned it in by 80
Tony VKristen and her team at this location were great! They were eager to assist & the process was a breeze.
Tyra CFast and friendly service.
Travis HI rented the small truck , but didn't verify if it had a ramp. It didn't have one when I got to where I was going. SO IF YOU NEED A RAMP PLEASE CHECK BEFORE THE THE PLACE !!!
Danna WAll good
Brent LThis location needs to not rely on satellite internet as it's not reliable especially in a thunderstorm as we were having. This made getting the U-Haul system online difficult. Also, U-Haul needs to be consistent between locations. Most locations perform the trailer hookup and ensure it is safe, this location required me to do everything. Finally, this location should have Sunday hours. I needed the trailer for Sunday morning, so I picked it up Saturday evening with an after hours drop-off and was charged for two rental periods. With all of this, I should have just performed the rental from my usual location but this one was more convenient and new so I gave it a shot.
Jasen H