Customer Reviews for Emporium Gas & Wash
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was charged for fuel even tho I brought it back with fuel level same as I took.

Rating:

5.0

The person who helped me at this location was great and even helped me to the truck - it was icy!

Rating:

5.0

Moving center general manager, gave me a excellent treatment, every single one is excellent.

Rating:

2.0

Upon picking up the U-Haul vehicle, I noticed that it had not been cleaned. Additionally, I felt that the late return fee was excessive; being charged $55 for just two extra hours seemed unwarranted.

Rating:

5.0

I loved it the guy was my e it was a quick and easy exchange. 100% would use them again.

Rating:

3.0

Charged me an extra $25 for savemove even though i removed the option.

Rating:

3.0

2 things. The locations/establishment was great. However the way the trucks were parked was bad. My truck was blocking another truck. When I arrived, the person who rented the truck parked in front of me was so relieved. She told me if I had not gotten there, she didn’t know how she would take her truck out. Lastly, I thought the keys would be in the truck since I chose to do everything on the app. I could have missed something so that’s not on the Business.

Rating:

1.0

First, they didn’t give me a receipt when I checked in or when I checked out I thought something was fishy then and then they charged my card 3200.00 I didn’t even drive 20 miles

Rating:

3.0

The app is slow and the process is arduous.

Rating:

3.0

Improve the u-haul app so I can do my check in / ID verification and return of the u-haul truck on the app. Why have an app if you direct people onto the site? The location was confusing as well. I got to the front, but there were no trucks at the front. The sign should say, u-hauls located in the back and to see the Emporium cashier/clerk to get the key. I thought I was at the wrong location. The check-in process should've sent automated reminders to check in 24 hours in advance as well. I am not a frequent u-haul truck user, so it would've been nice to be reminded to check in before, rather than arriving to the u-haul location and checking in there.

Rating:

2.0

When I reserved, I wasn't sure if the website was working, so I called Emporium to ask. Someone I talked to on the phone confirmed that my reservation was there. When I went to pick it up, it was not. Luckily, I was able to reserve it for a half hour later.

Rating:

1.0

To start, I should not have had to drive to a different location further away to pick up our rental. The location is a very low end facility, which was very unorganized and not clean. We had to go to the back of the facility which was junky and back the truck out between two vehicles and scattered junk. The attendant was cordial at best but not very customer friendly. I asked the attendant if the truck was full of fuel, he stated that it was but it only had 3/4 of a tank. (aggravating). I later read that was acceptable. I left the truck at ZZ Auto with a FULL tank of gas, This facility gives U Haul a very low end representation

Rating:

5.0

Brand new van. Easy pick up drop off

Rating:

3.0

Make sure to note the mileage when you get in the vehicle. I was charged for 47 miles when I only drove 12.

Rating:

3.0

this is not a dedicated uhaul location but a gas station. the location of the trucks r sometimes in precarious positions. they should be parked for easy access. I'm almost damaged it just getting it out. the pro is location to where I lived.

Rating:

5.0

The staff at the gas station were not very helpful and the ap kept freezing

Rating:

3.0

Its a gas station and no signage and I don’t understand why they can’t return your uhaul you basically drop off but you have to take pictures and return yourself.

Rating:

2.0

The people who were there to help were awesome! It was more that the location was less than ideal and cumbersome to maneuver in the truck

Rating:

3.0

No staff to help me at 8am for reservation. Staff not sure when someone would be in to help. I asked them to call someone and you would have thought I was asking for them to do the move for me. Once a staff member arrived, the check out process seemed easier and faster than any U-Haul location I have ever been to before but, the lack of having staff there to help, was frustrating. I am not sure I would recommend this location.

Rating:

5.0

Thanks

Rating:

1.0

It felt sketchy renting a truck from a gas station. The guy helping me didn't have a computer, so we had to do the paperwork on his phone. I signed it without reading because it felt so weird to be using his personal phone. It also took forever. There was less than half a tank of gas in the truck, so my husband took a picture to make sure we wouldn't get charged. There was a furniture dolly and a hand truck left in the back of the truck, which we had said we wouldn't need. Also, the back of the truck was left wide open! We didn't notice until we got to our destination. We were lucky not to have lost the furniture dolly and a hand truck (which we didn't know were in the back). Hopefully nothing else had been left behind, because that surely fell out while we were driving. THEN, when we returned the truck to the Brookline UHaul location, they were surprised that we had two keys (on two separate fobs). It turned out that the gas station rental location in Roslindale had accidentally given us the key to another vehicle in addition to our own.

Rating:

5.0

More friendly be nice

Rating:

3.0

Wheel pressure was low when I got it and needed to ask for assistance (which was happily provided). I had to do self check in even tho I selected check in at location.

Rating:

1.0

Had to take time off work to correct the employee of the error that he had made with the return mileage and was instructed to contact Uhaul. Employee would not open van door to confirm the mileage had been wrong. Uhaul representative instructed the employee to open the van to where they noticed the mileage indeed had been an error. Employee reported 70 miles over the original. Now I have to wait for a refund. Employee was very unprofessional and customer service was awful. I would never rent from the location again.

Rating:

2.0

Have an employee on-site when the business supposedly opens at 8 am. Have website that works so one could actually use on-line pickup & drop-off. Don’t leave clients standing in front of the business for 20 minutes waiting for an employee to get out of bed & drive over.

Rating:

1.0

They need to check the truck before they tell u to leave and then they want to charge u twice when I got videos recuts and proof I did everything I was supposed to do cause is not the first time k rent a U-Haul

Rating:

2.0

The UHaul smelled like cattle. I am certain that someone had transported cattle in it before we used it as the smell is so distinct. The back of the UHaul was also dirty and had dirt and grass. Overall I won’t recommend UHaul to friends.

Rating:

1.0

It's a worse place to do business! I only went for 4 miles, the guy made me pay for 4 gallons of gaz. Please, don't go there for business.

Rating:

1.0

My handymen booked a Uhaul with my credit card, he returned after a few hours. However, 1) a staff rejected to tell how many hours should be accounted, and 2) no anybody told me how much will be charged. 3) Ni any return money to my bank. Jianghe 617-412-1759

Rating:

3.0

Great that this location has gas fill-up for a final top-off prior to returning. A little bit hard to maneuver around, especially given other cars. Would be helpful to have a dedicated space for larger trucks.

Rating:

5.0

This has nothing to do with location or the uhaul truck itself. I want to just let you know about your customer service. I had spoke with 3-4 different representatives who could not seem to help me. What happened was I was not able to get through to check out the truck on my mobile device and every representative told me that there wasn’t much they could do besides having me refresh my internet and delete my search. I asked them if I could give them my order number to assist but they said they couldn’t do anything on their end. It was a terrible experience overall and would not recommend this to anyone.

Rating:

1.0

Terrible place to drop off a U-haul. For starters, the place looks like an absolute dump. There was garabage everywhere and no organization or direction for where you’re suppose to drop off the truck. Since I didn’t know where to drop the truck off, I had to ask an employee who was hesitant to let me drop the truck off since there was little to no space at this location. I dropped the truck off in a back trash-filled alley. Mobile drop off wasn’t working and the staff was of no help. When I asked them how I drop the truck off, they refused to take the truck even though it was clearly stated that I picked this place to drop the truck. After ignoring me a few minutes, they finally realized they were wrong and accepted the truck from me. This place should not be a u-haul drop off location.

Rating:

2.0

Charged for coverage, even though I explicitly declined it. The people at the desk refused to help, and there were no signs. Will be doing a chargeback with my card for the coverage scam.

Rating:

1.0

Terrible service. Took 20 min to get vehicle

Rating:

3.0

The location was convenient and I got what I needed to get done. It was not as efficient as where I picked up in Providence. Maybe, too busy doing other things?

Rating:

1.0

Don’t use this location, unhelpful staff

Rating:

1.0

I was overcharged, the van was beat up, and the photos of the van used to verify it's condition weren't even close to the actual quality of the van.

Rating:

1.0

I fear I may have been over billed the attendant never reported that I returned the van on time, actually early! I’ve gotten two calls. Where is the van? I can’t believe this is typical service. I’m still concerned about over charges and looking for someone to call me back and clarify.

Rating:

2.0

Had to wait 15 minutes for the rep to show up for work. Then he completed the pick-up in some manner that did not allow me to do the self-inspection, take photos, confirm gas and mileage, etc. I got charged $9.20 for gas at the drop-off location, even though I delivered it with more gas than when I picked up the truck.

Rating:

1.0

The van's mirror was taped on and the entire van was dirty inside. They also charged me for insurance after I specifically opted out of insurance.

Rating:

5.0

Excellent Service!

Rating:

1.0

If the uhual is 20$ a day and I only went 23 miles and paid 68$ to have it till 8:30 am on Sunday that was an overcharge then I drop it off and they try and charge me 260 for keeping an extra two days should be 40$ 60$ most not an extra 260 I didn't drive any miles during that time just had fridge couldn't lift without help so had it parked in front the house for those days! I've called and been on hold thirty minutes I also called the first day and said I was over charger and the milage was wrong and the rude lady was just like you haven't been charged yet only a hold on the card but was still over charger don't even have a receipt stating why I'm being charged 260 I will never pay y'all 260 for keep the vehicle amd extra day that's crazy when it's 19.95 if there is no miles I also had no dollys or any equipment

Rating:

1.0

The van that I picked up at a broken side mirror that was duck taped up that kept needing to be readjusted while driving, the inside smelled horrible like bad cleaning solution and there was multiple scratches dents and damage are on the outside. When I got there I had to go into a back alley to pick up the U-Haul overall would never rent from here again ever. There’s also very little gas in the van no windshield wiper fluid, and the gauges for the battery power and the oil were very low and the driver side cigarette plug didn’t work.

Rating:

1.0

The Cargo van reeked of a horrible smell. It was extremely difficult to use and drive. I have been charged for 48 hours instead of my booking and an additional CDW, which I didn't signup for.

Rating:

1.0

First of all the truck was not there until about 8:15-20, so i already waited 20 for it to show up. Only to have the guy try and tell me that i ordered something completely different than what i had. He then said he was going to figure it out and stepped out back. After another 15 minutes, I went outside to find him vaping sitting in one if the vans, with the other two 10’ trucks running just wasting gas. He then proceed to avoid all of my questions, turned off the trucks when i confronted him. I didnt get my truck until 8:41 for a 8:00am reservation.

Rating:

1.0

Talk to the customer, don't just stare at your phone all the time. Explain the process. Act interested, even you're obviously not. When the vehicle is returned, let the customer know what the final cost will be, don't just say "you're done". Stop staring at your phone all the time.

Rating:

1.0

Customer service rep changed my dropoff location without notifying me, to a location that wasn't open on the day I could return the equipment.

Rating:

3.0

Some confusion among staff on process, but overall very friendly and helpful.

Rating:

1.0

It was the worse service I ever had. I had a reservation and when I went to pick a truck up it was not there. I had to go to another site for a truck. I will never rent from U-Haul again.

Rating:

1.0

Awful!!!! The van was dirty with damaged in which I documented. The staff was so unprofessional. NEVER again at that location. I wanna know how does $19.99 cost me almost $70 ???? That website keep crashing when I wanted to upload proof.

Rating:

3.0

I only went there because it had availability on short notice. Not very convenient for me, and the staff are quite disinterested. Not rude at all, just not interested. I waited 15 minutes (no other customers were there) just to be checked in to get my vehicle. The check-in process itself was fine, but definitely not the same level of professionalism as I receive on the phone with a u-haul representative or at a u-haul owned location. Again, nothing to complain about except the unnecessary waiting to check-in, but worth noting that this experience is quite different from the experience with staff employed directyl by u-haul

Rating:

2.0

The truck was located in a sketchy backyard near smelly landfilled with piles of old tires and the truck park very close between another car and fence which made difficult for me to drive out of the location - I would not recommend this location to anyone- I’ll never again use Uhaul -

Rating:

4.0

A copy of the contract should be given to the customer before leaving the Rental Pick up location. I had to wait for an e-mail and I feel this can be done better.

Rating:

5.0

Nice people, great service. Thanks!

Rating:

3.0

Mileage wouldn’t display on speedometer and attendant didn’t even inspect gas level (before or after trip) or even inspect vehicle condition when I returned it. Had there have been unexpected charges I would have had to return to dispute them, likely to be referred to corporate. Too much at risk to deal with a location that operates in this fashion.

Rating:

2.0

There were issues with the van I rented the warning lights were on. I believe if the van was instected prior to my rental the issues would've been resolved. As a renter I don't have time to waste repairing a van I have for a limited time. The "staff" didn't seem to interested during my transaction. It appeared I was more of a bother than a paying customer. If there was another rental office in the immediate area I would've gone to it for my transaction.

Rating:

5.0

I had left a new moving blanket in the front seat of a van I rented the week before. When I rented from them again I asked about it and they had set it aside for me. Thats good service. -Jason

Rating:

4.0

They were fine, the app did not work for electronic check in

Rating:

1.0

It was sketchy. It took me 45 mins to rent the truck. I wanted to self check in and the guy told me that that’s not how he ran his location. He tried to upsell me and asked if I wanted to travel to another Wilmington in another state — going as far to indicate in some records (I received a call from Uhaul) that I was traveling to Wilmington, CT.

Rating:

4.0

There were some differences in what the UHaul app instructed compared to what the location actually had to do. Having more location-accurate instructions would have been prefered,

Rating:

2.0

Took 30+ minutes to get my truck- no one seemed to know how the system worked.

Rating:

5.0

Uhaul should be clear on their prices and not say it’s 19.99 for 3 hours for the rental

Rating:

5.0

The manager was very helpful when I arranged the rental, he actually took time to help me set it up. I was disappointed the day I picked up the rental because I had limited time and had to wait for someone to come and help me.