Uhauls business model is to hide additional charges until the reservation is picked up. Customer support team also misguided me on the actual rates of the rental.
Smit V
Emporium Gas & Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roslindale, MA 02131
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I Wasn charge for services that I did not agree to.
Julian DThe truck I reserved wasn't available..the crew gave it to another customer who didn't have a reservation.
CASIMIR DThe agent told me I could return the van to any U-Haul close to my destination. I asked him multiple times and he said yes “You just have to call U-Haul “. The next day after I had moved , I called U-Haul to inform the I wanted to drop off at a U-Haul agent at 02324 (Bridgewater ) and U-Haul said “No” , that the reservation was an in town reservation. Like I just go back and drop it off there else if I choose to drop off at another location, it comes with a crazy charge. I was really disappointed, like really disappointed, why lie to me, why did the agent no make the necessary changes before I took the van. Well I had to drive back to Boston at an extra cost of gas and also uber back to Bridgewater. Really disappointed
Uzochukwu OHelpful folks. Thanks
Lisa G