Customer did not leave a comment.David L. | Overall Experience
Customer Reviews for Energy Self Storage
(U-Haul Neighborhood Dealer)
Idaho Falls, ID 83401
(We currently offer a free truck with move in to one of our storage units)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat-Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location failed to have the equipment ready for use. The trailer was missing an electrical harness extension. I had to pull the trailer (illegally) to another U-Haul location to get the problem resolved.MIKEL K.
Customer did not leave a comment.AL B.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Samuel G.
There was no one to help us hook up the auto transport. It took over an hour to figure out. The lady there was very nice, but she didn't know how to help.Micheal G.
Customer did not leave a comment.JOSEPH S.
Dropped off two days early and the office was closed. The guy in the office said he would check it in tomorrow. 1/1/2020. Got an email and text today saying I had not returned. called their office and the lady who answered the phone took care of it. I feel like the guy dropped the ball and could have cost me extra fees.mike W.
The guy stayed 15 minutes late for me to get there. Doesn't get better than that.Bryan H.
Customer did not leave a comment.David H.
Thank you great facility for moving needsCARLOS R. | Overall Experience
Just looks like a low volume location. Service was fine.BRUCE P.
Customer did not leave a comment.Sonny D.
more clear on charges and drop off feesHOWARD E.
Customer did not leave a comment.ROGER S.
Customer did not leave a comment.Mirna G.
Don't have people do all the stuff online and then ask for all the same stuff at the pickup point.Nicholas O.
Janet was wonderful!dan V.
I would NEVER recommend renting a Uhaul from here. If Uhaul says your truck has to be picked up here just change the reservation to another company. The lady working here is USELESS. She demanded we put on and take off the car hitch, park it in the spot she wanted it to be and refused to help us. She was rude and added insurance that we did not want and told us there was no way to take it off. She almost tipped our car off the transport when she tried to help us and then complained that she couldn't do it and had computer work to do. Before we went out of town, we checked the hitch with another Uhaul and found out there was chains missing. Luckily we felt like we should double check because who knows, our car probably would have just flown off the freeway. Due to this giant ordeal, we left 4 hours late, couldn't return our Uhaul before our location closed so we had to unload our truck with a car attached. Worst customer service ever, will look at other moving companies next time.Samuel N.
Customer did not leave a comment.Sonja M.
It's ridiculous that a 6x12 trailer doesn't have a built-in jack. The lady at the pickup location wasn't physically able to lift the tongue of the trailer so I could back up under it. Luckily, they had a floor jack that I was able to use to lift the trailer while I backed up. For larger trailers, I think it would be beneficial to include a jack. It's not a one man job, as it stands right now.Jesse C.
Customer did not leave a comment.PHILIP B.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.NEAL T.
Customer did not leave a comment.Jared J.
Customer did not leave a comment.Douglas J.
Customer did not leave a comment.Tiffany H.
The whole experience was very positive. I wouldn't change a thing. The highest customer service was provided! No complaints here only the highest compliments!Brian S.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Charles S.
We had a VERY difficult time getting our truck for pickup. The pickup location was changed from the original, we had to drive an additional 30 miles both ways to pick up at new location. At the new location the truck was already rented for a "quick trip" which meant a 4 hour wait time. We ended up getting a different truck. We made our reservation weeks ago. This should not be happening. We were very disappointed. We are at a very remote location and it is an hour and a half drive to get to our original location. It was very inconvenient to be put off so easily.JODY O.
Customer did not leave a comment.Aaron M.
Customer did not leave a comment.karin P.
If you are returning equipment on a Sunday, the office is closed. Someone who is moving does not always have internet service available to themMartha S.
We left the 6x12 trailer at the location before it opened Tuesday morning. The location gate was open so we backed the trailer in beside other trailers. Later that day we returned the 26' truck and the agent didn't seem to know how to get the mileage from the truck. I told her about dropping off the 6x12 trailer and she said that she would get it checked in. Today (Wednesday) I got a call from U-Haul asking when I was going to return the 6x12 trailer which told me that it was obviously not checked in as the agent told me it would be. The location was okay but the agent was less than satisfactory.JOSEPH H.
No comment. It was good.Dennis S.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.NATE H.
Customer did not leave a comment.James H.
Everything was excellent, the lady at the counter was very courteousAmanda B.
Learn to calculate the mileage a lot better because the mileage calculation was about 30 miles shortSteve W.
Customer did not leave a comment.TOLLAN W.
Great staffCLEMENTE P.
Better training for the staff on the kinds of adapters for various truck connectors would be nice - but maybe she got her training with me? This is the second time I used this location - with about the same results.JAMES H.
Customer did not leave a comment.Lita C.
Great customer service.ED C.
Customer did not leave a comment.DAVID P.
The process to actually rent something was a complete was of time it took over an hour and when people are moving or needing a car hauler for example they do not have time to just waste. We will never use this facility or their rentals again.Darin Z.
Better training for the staff would be desired. Although friendly and helpful, when things went awry they had to call a supervisor which entailed considerable delay. There was a computer programing glitch that really messed with our minds - changing not only my destination without warning, but causing such an enormous price increase that I nearly canceled. If not for the supervisor (Stephanie?) getting things straightened out, I would have been in a terrible jam and forced to "go with" a competitor.JAMES H.
was told that we could drop trailer off at any U-Haul location. True, how ever wasn't told that a fee would be charged if not dropped at specified location. It would of been convenient for me to have dropped it off at Longview Washington, (A main U-Haul location) (not a Branch). wasn't happy about the fee. I then found a location in Vancouver Washington, (A Branch) was told there would be a drop off fee. Funny thing was it looked to me like they could of used a trailer, as there wasn't one on the premises. Oh well, I found a place and they gladly took the trailer and didn't charge me any thing. Am I unhappy about the over all service ? not really, but thought I could of been more informed about dropping it off at a different site. The Staff at the Idaho Falls location was very friendly, and helpful in assisting me hook up the trailer, and wished me luck on our new adventureray J.
The employees were extremely slow and misinformed.JACQUELINE M.
Customer did not leave a comment.MAX S.
Called and left my number for drop off hours, 26 Nov. Dropped off trailer 28 Nov to a closed shop. Unable to secure... glad it wasn't stolen.DEAN B.
Customer did not leave a comment.GIL S.
Customer did not leave a comment.VICKY B.
Location was a good distance from where I requested to pick up a trailer. Attendant was very nice and professional. Forgot to load a dolly that I needed and no other locations had one.ALLEN C.
Customer did not leave a comment.JOHN M.
Everything went very well. Will use u haul again for next move.MARISSA J.
Customer did not leave a comment.JAMES O.
Customer did not leave a comment.JAKE L.
Customer did not leave a comment.CHRISTOPHER H.
Service Was Molasses Slow. If They Have A Reservation, You Need To Have Paperwork Printed And Ready For Signature Before The Customer Even Arrives. Trailer Was In Good Condition And Clean But Attendant Forgot To Give Me The Appliance Dolly And I Had To Make An Extra Trip To The Location To Go Back And Get It.Jayson W.
They did a great job from start to finnish, i have no complaints. They were friendly and very professional.RENN M.
Lifting the tongue of the trailer 6' x 12' is very difficult especially for one person and even hard with two people. Women should not have to assist to lift the tongue. There exists a potential for a serious injury to any individual lifting the tongue. There needs to be a means installed to reduce the lifting by brute strength.GORGE R.
Very helpful and good to work with.James T.
Great place would do business there again anytime.ALLAN J.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.ROBERT G.
We needed to be on the road before they opened. And they came in 2 hours early to help us out. Thank you so much.Randy S.
Customer did not leave a comment.BLAINE K.
Customer did not leave a comment.SUSAN S.
Desk person was courteous, very knowledgeable which made the transaction quick and painless.vehia C.
I had to use two trucks to move, and so rented a 13 x 40 space to fit it all in. Wow! What a surprise. Huge space, clean and I will have 24/7 access. I could put 6 cars in here. My stuff definitely needs sorting and this is the spot to do it in before moving again.CHRIS S.
Customer did not leave a comment.AMANDA H.
Customer did not leave a comment.Glenn A.
Was overcharged and didn't help me with my attachments, witch lead to the trailer coming off on the highway! Was a nightmareSophia T.
Customer did not leave a comment.DASON H.
I have used Uhaul for several years and will never do so again. I had to battle with representatives to get a rate that matched Budget, however I had to drive 40 minutes away to another city to get the cheaper rate for some reason. When I got there the rate on my reservation was almost $300 more than what I was told on the phone. After calling Uhaul, I was informed by a supervisor that I could not get the truck rental for what I was promised, and that the representative was mistaken when she promised me that rate. I spoke with the people at the rental location, I showed them the rate that budget rental could offer me. It was more than $300 less and with unlimited miles. The woman at this location tried to strong arm me into keeping the reservation with them by threatening to charge me a $50 "reservation cancelation" fee. Eventually it worked out and I got the truck at the rate I was promised, over an hour later I get in the Uhaul and as I pull out of the lot I notice that there is a problem with the tire according to the dash system. An employee told me to drive the truck to a repair location, he drew me a map on a post-it note, there was no address or phone number for the repair location. After driving around for about 20 minutes, I realized that I was wasting my personal gas and time to take a truck that I just rented for over $400 to get basic maintenance. Another fantastic surprise was when the passenger seat lever came off in my hand. This forced my wife to sit through the 4 day drive at a 90 degree angle. This has by far been the worst Uhaul experience I have ever had, I have been a Uhaul customer since I was 18, my family used Uhaul for all our moves growing up. I will never use Uhaul again and will advise everyone looking to rent a moving truck to avoid Uhaul as well.ANDREW F.
Customer did not leave a comment.FRED C.
Customer did not leave a comment.JADE B.
They close early on Saturdays so be careful.CESAR S.
I was offered two days free to go to this location early. I did not recieve the two days so I complained and was told it was taken care of, it was not. They mis charged me which im still fighting and we blew a tire along the way. Not impressed at all.SHAWNNA C.
Fill in the washer fluid - I had none and got in a "fender bender" when I had to pull off I-15 to take care of it :-(DEBBIE S.
Have your sales clerk make sure, and highly recommend that the person(s) who are picking up any rental vehicles that they conduct a walk around inspection and log any pre-exiting damages to the vehiclesANTHONY H.
Customer did not leave a comment.Robert M.
Very Clean. The management takes great pride in there office and store.Thomas Y.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.Don D.
We were told that if we returned the trailer early, we would get a refund for the difference. We did not get a refund even though it was turned in 2 days early. Everyone needs to be on the same page and do what they say.AMY M.
Customer did not leave a comment.Rod K.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.James D.
They did not do well in using delivery software & I had to disconnect the trailer myself.WAYNE J.
truck was not at this location. had to pick it up at another place.RICKY W.
They could not get running lights to work and just said oh we'll. We left at 9 in morning and arrived in dark in Moab Utah using flashers for safety it was scary and I shouldn't have been charged for a vehicle that truckers were flashing us and unsafe conditions it Almist caused some accidents even with flashers because they only worked on our vehicle even buying your adaptetMALINDA E.
Customer did not leave a comment.LYNN H.
Key got stuck in the ignition, and when I called the location, they told me they were aware of the issue, but weren't really sure how to fix it other than to "play with it".STEVE H.
The maintanence needs to be more thourough and the mechanic needs to look them over.JOHN M.
Customer did not leave a comment.BETTY J.
Give better information for drop off of equipment, and where to locate pertinent information on the contract.JOSEPH H.
Customer did not leave a comment.VEHIATUA C.
Additional Services at this Location
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