Truck was extremely dirty and the furniture pads requested were not provided. I even had to call costumer services to remove the pads from the charges because the store is unable to fix it.Carlos O.
Customer Reviews for Enfield Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just make the reservation easierGary C.
all went wellAlan M.
Vehicle was not present when I arrived and had to wait more than 20 minutes. I received a dirty van, that had used tissues and a soda bottle on the drivers seat. Even though the right rear sliding door closed, it did not register on the van's electrical system and showed an error while driving. The mobile check-in and check-out process was also terrible.Adrian G.
The van was clean however the window or door had a leak as I could hear air coming in. The location was fine but I wish I had done all the reservations ahead of time. Uhaul was having a problem checking people in so we had to call. It too a while to get everything settled. I had to call back after it was all over as someone misspelled â€œ Verizonâ€ and so I didn't get my receipt.leah sunshine D.
Customer did not leave a comment.Andrew L.
Your computer system needs serious overhaul. You must improve communication with customers regarding how to pay for rentals. You're an old company and need a fresh new business model. Too much confusion and too much timr waiting in the dealership office for your website to work has forced me to use Budget Rental to complete my move in May.Harold S.
Customer did not leave a comment.JONGYEON H.
You guys are the best. Love to do business with you. Thank you!Nancy C.
Customer did not leave a comment.Richard U.
Very friendly location and store clerk. I liked him a lot and he was very helpful. The location is convenient too. I am a very satisfied customer who will be back again!John H.
This place was friendly and helpful. I will definitely rent from them again.KATHLEEN D.
The people at Enfield Food Mart are always pleasant and easy to get along with. Very good agents.David S.
Always pleasant and and helpful. Very nice people.David C S.
Customer did not leave a comment.Carol L.
Customer did not leave a comment.Miladys C.
Truck had an exhaust leak which made a long drive much slower with a full truck and the engine light was on when I got it. Transmission was going in the truck had a hard time shifting into gear. Left driver side looked like tire was not the right size for the truck. 2 dump runs and a big move took over 6 hours. I got charged an extra because i was 30 mins late. Which i believe if the truck was serviced I wouldn't have been late.Victoria N.
Very disappointed in this rental I reserved my truck online in one location. Was called and changed to another location doubling the price of mileage. Was advertised for 2995+ mileage ended up with mileage paying double the price very disappointed in this process will look for an alternative next time I need to rent a truck.Donna F.
Even though it's a self pick up, the gentlemen that works the counter goes out of his way to make you feel comfortable. Not only did he make sure I understood each step of the process, he actually helped guide me back into the parking spot when I was done with the rental. Extremely friendly and extremely thorough. Made me feel like I had support and help throughout the process. The Uhaul reps were great as well. Informative and accomodating. You guys make moving and renting a truck as easy a process as possible. I've used you twice and will be using you again for future moves. Will definitely recommend to others.Ryan T.
Make sure requested pick up location that reservations are made for are not changed after reservation is booked.David C S.
Customer did not leave a comment.Gerrard W.
There was a half gallon of whole milk in the uhaul drivers cabin that was incredibly spoiled and was so hot that the bottle was incredibly inflated and looked like it was about to explode.Julia W.
Quick easy pick-up and drop-off. Clean well maintained van. Would use this location again.Lauri S.
Customer did not leave a comment.monique M.
I did not get the hand truck that I paid to have for my move.David W.
Customer did not leave a comment.Vladimir T.
Customer did not leave a comment.Taylor W.
Customer did not leave a comment.Thomas J.
Customer did not leave a comment.Eileen M.
It's a very small lot, only one small parking space.Anthony M.
The van was perfect for my moving project. Plenty of room and well maintained.Richard S.
She was perfect!! Very friendly. I will definitely be renting again from this place!!Melissa M.
Customer did not leave a comment.Michael B.
Wipe down the dash board in the vehicle, there was ashes everywhere. I found cigarette buds in the cabin of the cargo van, I am also asthmatic down the smell in the vehicle was over bearing.Shirley S.
Customer did not leave a comment.Craig C.
No issues. Smooth online process, pickup & return. Thank you!James N.
The attendant at this U-Haul location was fantastic! She was extremely helpful with the process taking time to explain to me how to check the truck back in especially. I would highly recommend you using this location at 935 Enfield Street! The only downside I would say is they don't offer the larger trucks at this location, its understandable however since the location is rather small. But I was able to get a vehicle large enough to get things from my storage unit and to my house in 2 trips. Overall I am very happy with my reservation.Mary H.
Customer did not leave a comment.Sarah S.
I was overcharged close to $70, then was offered $34 as a credit. Spoke to 3 different representatives on the phone and was given 3 different answers and prices, so clearly that is an issue. The website said .59 cents per mile, then was told over the phone its .69 cents per mile, which doesn't make sense. I feel customer service needs to get on the same page and be trained better. Because I shouldn't have 3 different reasons as to why my total was way over what it was supposed to be. The woman at the location I rented from was helpful & pleasantDavid L.
Customer did not leave a comment.Nancy C.
Customer did not leave a comment.Kosha B.
Make it clear that you need to go into the food mart to pick up truck.Therese T.
The place is shady no signage the person helping didn't wear a mask and didn't require other customers to wear one. I will be reporting this to the board of healthWILLIAM J.
Everything was easy in and out. Keep up good workFrank D.
The people in the store were fantastic and handled my rental very quickly. They were exactly what I would want from my rental experience. The website and application experience is horrific and utterly broken. I could not associate my order with my account in the android application, and I was able to perform the online check-in through the uhaul website but I spent half an hour trying to verify my identification before ultimately going into the store.Eric B.
Everything was perfect and the customer service was the best experience I have had in my memory.Joseph M.
I would recommend not cancelling one customers reservation to accommodate another.Derek H.
Customer did not leave a comment.Kelly B.
Customer did not leave a comment.Joseph N.
I was unable to check in only with out downloading the uhaul app which I finally did after over 20 min on hold with customer service. You should tell people they must have the app. Then when I got the code for the key, the key box was empty. I wandered around until I found a convenience store where the woman told me she kept the keys inside. How would I have know that? The location should have left a note or something inside the box. Overall took me over 30 min to pick up the van and was very frustrating.Margaret D.
Terrible webapp experience. Couldn't detect my location and even with the right passed kept saying wrong password. App buggy and slow too with same issuesMuhammad Shehery K.
Service was quick in and out. The location for was perfect as an Enfield resident bother for time saved plus it reduced my miles driven.Frank D.
The inside truck could have been cleaned better the windshield clearly hadn't been cleaned in quite some timeEdward B.
Customer did not leave a comment.Nicole J.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.Abigail K.
Great experience. Highly recommend.Christin C.
Nothing! I had an amazing experience and Enfield Food Mart made my move easy! Thank you!Katherine M.
Very pleasant people. Will use again and recommend in the future.Jose M.
Customer did not leave a comment.Josian D.
Clean the rental equipment and take care of maintenance for the vehicle. The Ford van that I rented was very dirty on the inside. Another issue was that the van was clearly due for an oil change due to the constant reminder with the on board message.Dena M.
The truck was clean but I couldn't read the mileage because there was a message over it that said "oil change needed" the woman in the store was very helpful in resolving my problem, and said that uhaul had been notified of the message weeks earlier.Diane S.
Got in the vehicle and it needed to be cleaned, also change oil message was on, took us 20 minutes to get paper work done and get keys, on return they to the keys and said all set you can leave, we said what about receipt and how much, he said it's in your email, two hours still no email tried calling the place five times no answer, finally called U-Haul company itself to get my receipt and how much it wasLorna D.
Customer did not leave a comment.Sheckiera W.
The truck was smelling like marijuana and a was pieces of in side the truck of marijuana too and I tell the person who rent the truck to me and she said is nothing I can do because I charge you card already she is wrong never I never go back again this in 935 enfield st Enfield ct 06082 bad place to rent and she need to be out of business that place need to be close.suhail G.
Customer did not leave a comment.Chelsea C.
Truck was broken inside, top of truck was covered in snow and wasnt cleared off... moving blanks were used and smelly.Franco R.
Everything went well! The clerks at the Food Mart were very helpful. The van was clean and in good running order! We were moving some furniture and the cargo van worked out perfectly!gloriajean S.
I chose a 24 hour rental on the app. Upon arrival, I was asked how long I would need the rental for, so I told him that I was hoping to get it done in about 6 hours. He said most people need about 4. I didn't realize this, but he changed my reservation from 24 hours to 6 hours. I found out after I was already at the location for a few hours packing and loading. I saw that I had received an email that said my rental was for 6 hours. When it got close to 6 hours, I called the provided number to extend the rental only to be met with a permanent ring and no way to leave a message. I took about 8.5 hours. They charged me for two days. On the app, they had options of 2 hours, 4 hours, 6 hours, 8 hours, and a few more up to 24. I checked them before making the reservation and saw that every one was the same price. That's why I chose 24 hours. Now this asshole at this location took it upon himself to change the time so he could get extra money out of me. I'm fighting this, will sue if I have to. And it wouldn't be just for this one occurrence either. A few days prior at the West Springfield location I had a huge mistake made by Uhaul for a 20' truck rental I'd had and didn't even notice it until after I also rented this van that they screwed up on my phoned in extension. I called on the 31st to tell them that I needed the truck until as long as Monday the 4th instead of Friday the 1st. They extended my rental, unbeknownst and undisclosed to me, for a full month! This caused Uhaul to temporarily debit me for $1,752 and change. This brought my bank account down to nothing and I couldn't eat between Sunday and Thursday, when I finally got the money back from the Bank. Uhaul "customer service" is more of an inconvenience than anything else, purposely trying to get every penny they can out of their customers. It is highly dishonest. I actually need to rent a truck again in a few weeks, and it's not going to be Uhaul.Emmett H.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Fredfred C.
This is the second time I have used this location and both times I had a phenomenal experience. I am very appreciative of the great experience and customer service!Yvette G.
In and out. Quick and easy.Michael R.
Customer did not leave a comment.Tracy M.
Everything was just right, no improvements neededDonna G.
Customer did not leave a comment.John B.
Customer did not leave a comment.Ellen N.
Ensure that the representative reviews the condition of the vehicle with the customerRobert C.
Personnel who attended needed to be trained. Customer service was very poor and communication was not clear when we met with them. The attendant that we met was very rude and abrupt with us and didn't seem to care about our experience, but rather just get us out of their way.Kathryn S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Clayton T.
Customer did not leave a comment.Fnu S.
The lady is so nice, friendly and helpfulHaydee C.
Not a thing.Olusola A.
Customer did not leave a comment.Jacqueline V.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.jeffrey S.
Customer did not leave a comment.Kenneth Y.
Customer did not leave a comment.barbara B.
Customer did not leave a comment.Roy C.
Customer did not leave a comment.Yaritza D.
Customer did not leave a comment.EILEEN R.
The sales associate that waited on us was excellant. A vehicle we reserved was not back, he got us another vehicle, Excellent customer service, quick in and out. Would highly recommend this place to others.Esther M.
Overall good experience. However they didn't have the bigger dolly that I clicked when putting through online. Which was fine, I just used the smaller dolly. Was still charged for bigger dolly instead of smaller one I actually got. Only 3 dollars difference but still.Jasmin O.
Customer did not leave a comment.Kellie G.
We made a reservation and completed early check in...yet, they did not have any record of us when we arrived and did not have or provide the vehicle we requested and had been guaranteed.Trish R.
Customer did not leave a comment.grabowski S.
All goodJeffrey F.
Everything was fast and easy!Tamera B.