Everything went well!
Brian Z
Customer Reviews for Enfield Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Location, Customer Service, Equipment, and ease of renting. Thank You for being there for me. Keep up the good work.
Paul RLocation is a small parking lot. Overall mobile pick up is not convenient! Too many steps and rude agents calling references which shouldn’t be needed
Timothy CEnfield location was good. I had to pay for an extra 20 miles because the Springfield Ma location that I reserved the cargo van from was unable to supply the cargo van Enfield was the closet van available.. I am not happy having to pay for the additional mileage due to know fault of my own. I should be reimbursed for the 20 miles.
Jeanne WAfter loading the truck completely and getting ready to head out the engine would not turn for two hours I called the location over and over again no answer I had to get a ride to purchase jumping cables for this truck in total it died 3 times which delayed my move also they don’t have the furniture dolley but was charged for it Im not satisfied
Filmarie T# 16013954 I was very disappointed with my renal truck. We were moving into our new home and it was absolutely DOWN POURING all day. I understand that the truck might not be fully waterproof, but there was absolutely too much water dripping into the truck. Many of our items got wet and even water damaged. There was so much water dripping onto the “moms attic” we had to put three fully size beach towels down and by the time we got to our destination they were so sopping wet we just had to throw them out. If we did not put these towels down, all of our items would’ve been absolutely drenched when we started driving the truck. We had to put multiple tarps on the bottom of the truck and above or items to try to preserve them the best we could. Like I said, previously, I could understand some dripping, but this was very disheartening and extremely frustrating. Honestly, I was very disappointed and I won’t be using U-Haul in the future.
Paige HNot the original location I rented from,the didn't have vehicle, but friendly service and good equipment and experience
James LIssue with Wi-Fi. No problems with picking up van, issue happened upon return. People not very helpful.
Sheila GThe right mirror wasn’t work properly was moving around and wasn’t safe at all the lock didn’t work I told the man in the place that I pick it up and he don’t do anything
Yahaira RWe arrived 10min late, but our 15' U-Haul truck was outside waiting. We opted not to do the phone checkin--and just registered our vehicle, taking the Savemove ($14) and SaveTrip ($5.00) options. I have rented a truck in the past from another company that broke down en route, so I wanted to be safe rather than sorry! The gas tank was only 3/8 full, which was a little annoying, but we only filled it once ($80)and returned it a little over that. It was recommended that we take a picture of the mile ticker and gas needle for verification. We registered it for about $50.00, with a 6 hour window, however mileage was added on which brought the bill to $200. The trunk performed well, but there was a little shimmy at higher speeds. Returning the check was easy. I would rent from this location again--it was very convenient from my home!
Kim GMale the rental website easier to.use for.fast.check in and out
Christopher MHem the attendee was very helpful and friendly
David AThe gentleman renting me the van was mad at me that UHaul let me reserve the van so I hadn’t input any of my information and when I got frustrated because the cellular/wifi service in his shop was bad and it was taking longer than usual. Was very unclear on what he needed from me and why and I when I showed some frustration he told me next time to do it myself - multiple times. I showed up at 12 and my original return time was 4:00 - I didn’t leave until 12:30 and he tried to tell me I had to have it back by 4 still. Then when we got out to the van, the right door open light was on so my sister and I tried to close the door and then he came out and told us that oh yeah there’s a sensor that needs repair and that all was good to go. Would never rent from here again. Not my fault the website let me reserve it without inputting all the info needed. Had he explained that and dealt with me instead of going back and forth with his customers and not explaining the delay might have been a different review.
Sharon HGood
Mauro LThe rules that uhau has is ridiculous and not quick and i felt rushed as well
Kristi HWhen we pick up the Van - we had to take it to get air in the tires. They were very low and there was an indicator light on for it. Also, when we returned it - apparently it was also supposed to be "Washed" on the outside? The guy at the store was upset that there was "mud" or whatever on the outside of the van. I'm sure there was some dirt, as we did drive it on the highway and it was wet outside after the morning snow melted away. Seems a bit too much for a vehicle needed to be "Washed" before returning it.
Ronald CEverything was good. The only thing that was a little inconvenient was having to check in and out through the app and take pics of license, odometer, fuel, inside cabin, and in the back upon check out. I thought using the app was just an option for quicker check in but it has to be done in the app. They can’t check you in or out. Then I had to answer the same questions and show I.d. Again because their computer wasn’t showing my check in I guess. Other than that everything else was fine. I chose this site because of it being a nearby location.
Brenda DPick up the phone when the store calls for help.
john kThe computer at this location was not working and the worker was unable to log on to see our reservation. we had to download the app to get an access code but that was not working. We waited for 45 minutes for her to call the company for help and they couldn’t help. I had to call a number from my phone where someone was finally able to help me. We wasted 45 minutes of our moving day dealing with technical issues.
Dana Btruck is too old. no pick-up, brakes are worn, etc
Paull DWhen I returned the rental I couldn’t find the drop box, turned out it was behind the building. The store was scheduled to open at 7:00, it still wasn’t open at 7:15. There were several people outside waiting for them to open and one was angry and banging on the window and doors. I was concerned for my and my daughter’s safety so we left the van, took the key with me. I retuned at 8:15 and they were open. The woman gave me a hard time about being able to find the key drop and that “a family was scheduled to pick up the van at 8:00 am”. I explained that I wasn’t scheduled to return the van until 4:30 that afternoon and asked how it could be scheduled to be picked up before it’s scheduled return. I would rent a U-Haul again but definitely NOT from this location.
Stacy CI had proof that I had a rental from a specific time period and the UHAUL distributor claimed I actually had it for 2 hours ahead of the time UHAUL confirmed with me. She then mentioned that she would’ve called me to verify earlier but assumed I just canceled the reservation so she didn’t and then just insisted I was 2 hours late. I was still able to get the UHAUL truck thanks to my family explaining everything to her but it was still very stressful especially when I was already stressed about my move already. Please ensure the UHAUL rental distributors have accurate information that the customers are given to avoid such confusion from happening.
Ariana CVery good service
Harold STruck was extremely dirty and the furniture pads requested were not provided. I even had to call costumer services to remove the pads from the charges because the store is unable to fix it.
Carlos OJust make the reservation easier
Gary Call went well
Alan MVehicle was not present when I arrived and had to wait more than 20 minutes. I received a dirty van, that had used tissues and a soda bottle on the drivers seat. Even though the right rear sliding door closed, it did not register on the van's electrical system and showed an error while driving. The mobile check-in and check-out process was also terrible.
Adrian GThe van was clean however the window or door had a leak as I could hear air coming in. The location was fine but I wish I had done all the reservations ahead of time. Uhaul was having a problem checking people in so we had to call. It too a while to get everything settled. I had to call back after it was all over as someone misspelled “ Verizon” and so I didn’t get my receipt.
leah sYour computer system needs serious overhaul. You must improve communication with customers regarding how to pay for rentals. You're an old company and need a fresh new business model. Too much confusion and too much timr waiting in the dealership office for your website to work has forced me to use Budget Rental to complete my move in May.
Harold SYou guys are the best. Love to do business with you. Thank you!
Nancy CVery friendly location and store clerk. I liked him a lot and he was very helpful. The location is convenient too. I am a very satisfied customer who will be back again!
John HThis place was friendly and helpful. I will definitely rent from them again.
KATHLEEN DThe people at Enfield Food Mart are always pleasant and easy to get along with. Very good agents.
David SAlways pleasant and and helpful. Very nice people.
David CTruck had an exhaust leak which made a long drive much slower with a full truck and the engine light was on when I got it. Transmission was going in the truck had a hard time shifting into gear. Left driver side looked like tire was not the right size for the truck. 2 dump runs and a big move took over 6 hours. I got charged an extra because i was 30 mins late. Which i believe if the truck was serviced I wouldn't have been late.
Victoria NVery disappointed in this rental I reserved my truck online in one location. Was called and changed to another location doubling the price of mileage. Was advertised for 2995+ mileage ended up with mileage paying double the price very disappointed in this process will look for an alternative next time I need to rent a truck.
Donna FEven though it's a self pick up, the gentlemen that works the counter goes out of his way to make you feel comfortable. Not only did he make sure I understood each step of the process, he actually helped guide me back into the parking spot when I was done with the rental. Extremely friendly and extremely thorough. Made me feel like I had support and help throughout the process. The Uhaul reps were great as well. Informative and accomodating. You guys make moving and renting a truck as easy a process as possible. I've used you twice and will be using you again for future moves. Will definitely recommend to others.
Ryan TMake sure requested pick up location that reservations are made for are not changed after reservation is booked.
David CThere was a half gallon of whole milk in the uhaul drivers cabin that was incredibly spoiled and was so hot that the bottle was incredibly inflated and looked like it was about to explode.
Julia WQuick easy pick-up and drop-off. Clean well maintained van. Would use this location again.
Lauri SI did not get the hand truck that I paid to have for my move.
David WIt's a very small lot, only one small parking space.
Anthony MThe van was perfect for my moving project. Plenty of room and well maintained.
Richard SShe was perfect!! Very friendly. I will definitely be renting again from this place!!
Melissa MWipe down the dash board in the vehicle, there was ashes everywhere. I found cigarette buds in the cabin of the cargo van, I am also asthmatic down the smell in the vehicle was over bearing.
Shirley SNo issues. Smooth online process, pickup & return. Thank you!
James NThe attendant at this U-Haul location was fantastic! She was extremely helpful with the process taking time to explain to me how to check the truck back in especially. I would highly recommend you using this location at 935 Enfield Street! The only downside I would say is they don't offer the larger trucks at this location, its understandable however since the location is rather small. But I was able to get a vehicle large enough to get things from my storage unit and to my house in 2 trips. Overall I am very happy with my reservation.
Mary HI was overcharged close to $70, then was offered $34 as a credit. Spoke to 3 different representatives on the phone and was given 3 different answers and prices, so clearly that is an issue. The website said .59 cents per mile, then was told over the phone its .69 cents per mile, which doesn't make sense. I feel customer service needs to get on the same page and be trained better. Because I shouldn't have 3 different reasons as to why my total was way over what it was supposed to be. The woman at the location I rented from was helpful & pleasant
David LMake it clear that you need to go into the food mart to pick up truck.
Therese TThe place is shady no signage the person helping didn’t wear a mask and didn’t require other customers to wear one. I will be reporting this to the board of health
WILLIAM JEverything was easy in and out. Keep up good work
Frank DThe people in the store were fantastic and handled my rental very quickly. They were exactly what I would want from my rental experience. The website and application experience is horrific and utterly broken. I could not associate my order with my account in the android application, and I was able to perform the online check-in through the uhaul website but I spent half an hour trying to verify my identification before ultimately going into the store.
Eric BEverything was perfect and the customer service was the best experience I have had in my memory.
Joseph MI would recommend not cancelling one customers reservation to accommodate another.
Derek HI was unable to check in only with out downloading the uhaul app which I finally did after over 20 min on hold with customer service. You should tell people they must have the app. Then when I got the code for the key, the key box was empty. I wandered around until I found a convenience store where the woman told me she kept the keys inside. How would I have know that? The location should have left a note or something inside the box. Overall took me over 30 min to pick up the van and was very frustrating.
Margaret DTerrible webapp experience. Couldn’t detect my location and even with the right passed kept saying wrong password. App buggy and slow too with same issues
Muhammad SService was quick in and out. The location for was perfect as an Enfield resident bother for time saved plus it reduced my miles driven.
Frank DThe inside truck could have been cleaned better the windshield clearly hadn’t been cleaned in quite some time
Edward B