Customer Reviews for Englemans Texaco
(U-Haul Neighborhood Dealer)

913 reviews

622 N Lee Hwy   Lexington, VA 24450
(Off I-81 just passed tractor supply on the left)

(540) 463-7013

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 463-7013

622 N Lee Hwy
Lexington, VA 24450
(Off I-81 just passed tractor supply on the left)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This office is cluttered and dingy. The bathroom looks like it hasn't been cleaned in years.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Very friendly and helpful owner

Jeff T. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ed E. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Stuart C. 
Rating:
4.0

Customer did not leave a comment.

Zachary Z. 
Rating:
5.0

Friendly, helpful and efficient at 622 N. Main St, Lexington, VA

Anthony S. 
Rating:
3.0

Customer did not leave a comment.

Mac S. 
Rating:
5.0

Great service, as usual. The mileage charge was high, as usual, and was the only sour note in an otherwise great rental experience.

MATTEW P. 
Rating:
5.0

Good guy, nice service

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The guys at Englemans are always great to deal with!

Derrick H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
1.0

Gentlemen there was very nice and friendly but drop off was too far from my residence after having a bad experience from another far location Thursday. Awful experience with u-haul itself and will not recommend them to others.

Genevieve V. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Bruce G. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Very easy to work with and always seem to have what I needed in the way of both trucks and supplies.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

I rent from them often and Engleman's has been repeatedly Excellent in having equipment set out we'll in advance for a quick pick up,with Blankets ready, which I greatly appreciate. On a small note, this last time the cup holder area had huge coffee spills that the previous customer had not cleaned up after themselves, and I believe that they had forgotten to check the fluid levels, since the transmission fluid was very low. They are also extremely knowledgeable regarding U- Haul equipment!

Ken H. 
Rating:
5.0

This location is always friendly and efficient. In and out so quickly and easily on pickup and drop off!

Marc B. 
Rating:
5.0

I ended up going to this dealership on my own to get a u-haul … but trust me .. beware and Never never call the u-haul line to book your truck .. go directly to the dealer and discuss your needs .. it's a nightmare to call the u-haul number to book a u-haul .. they have the locations messed up and will send you to every dealership to pickup a u-haul .. the locations they send you do not have u-hauls available .. I drove over 75 miles one evening trying to pickup a u-haul and unable to find one going by the u-haul agent on the phone .. nightmare .. so the next day I drove to a u-haul dealer and booked a u-haul truck .. I lost about 24 hours . By now my workers had left the house and could not return until the following weekend … I have never in my life had such a problem … I broke down and just cried not knowing what to do .. the items were to be out of the house .. I could either leave the items for the new owners or try and move as much as I could by myself ..I struggled to move the items the best I could ..I was charged a large sum for the u-haul truck.. and only placed about 100 miles or less on the truck .. but . I had lost my workers and I had already paid them to be at the house packing up and I would bring the u-haul ?? I never came with a u-haul .. this is all due to calling the u-haul company and booking a truck .. I was totally rip off and had to pay my workers and I could only move the items I could handle and left the rest … horrible experience in my life .. when you pay your workers, when you pay u-haul service and you had to leave your belongings behind .. because you made a phone call to the u-haul company to book a truck .. instead of going to a dealer .. I negotiated with u-haul on the rental but still had to pay almost 300.00 to use 100 miles .. I am totally in shock of my experience.. this was not the dealership problem . the dealership was very good and help me 100% .. but the line you call ..is a big mistake .. they need to improve their map locations and know and understands we're dealerships are located .. do not send a client all over the place to pick up a u-haul .. know you're locations .. at one time .. I had to call back to the u-haul phone line and they told me at one point to drive to a location in Richmond to pick up the u-haul ?? I live 3 hours from Richmond .. I could not believe the problems I had gotten into to just to move my items 15 miles from one house to another .. beware .. it would have been better to place all my stuff on the street and let the trash man pickup ..

Linda R. 
Rating:
5.0

Took less than 5 minutes to pick up my trailer, Service was fast and friendly. No problems at all.

Ollen B. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Bryan V. 
Rating:
4.0

Taillights didn't work on left side but other than that it was great.

Levi W. 
Rating:
4.0

The trailer had bad wheel bearings on both sides and caused the trailer to pull very hard even empty

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

The uhaul app wouldn't accept a picture of the odometer when trying to return the truck. After taking the photo, the photo button and the continue buttons were grayed out. I had to start over again. I made about 5 attempts and none would work. I logged into the uhaul website and everything worked properly with returning the vehicle process.

Dallas B. 
Rating:
5.0

Customer did not leave a comment.

STEVE H. 
Rating:
5.0

Customer did not leave a comment.

joseph L. 
Rating:
1.0

Customer did not leave a comment.

Hollis G. 
Rating:
1.0

I wouldn't recommend U Haul after this experience!! I picked up vehicle. Drop off was to be Covington Virginia.. When I received E mail that was changed to 40 miles away!! UNACCEPIBLE!! My gut says STOP payment!!!

STEVE F. 
Rating:
5.0

Customer did not leave a comment.

Hank B. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
2.0

That when I get in the truck it's not on E and it be cleaned a little better

Sean A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
1.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Convenient location. Quick service. Equipment was in excellent condition. I am a happy customer. Will use this location again.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Would definitely recommend this location. Had what I needed when I needed it. Owner very helpful.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

donald E. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
1.0

Customer did not leave a comment.

Sally R. 
Rating:
5.0

Customer did not leave a comment.

MAURICE B. 
Rating:
5.0

Had sand in bed of truck Englemans was spraying out when arrived wasn't able to remove all the sand .

Devin N. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Nothing. My experience went better than I ever expected. The pick up process went smooth and the people were friendly and helpful.

John S. 
Rating:
5.0

Customer did not leave a comment.

VINCENTWILLIAM P P. 
Rating:
3.0

Customer did not leave a comment.

IVANKA D. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
4.0

Customer did not leave a comment.

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

The staff at Engleman's is top notch. Can't say the same for the staff at your location on Brainard RD in Hartford CT where I rented last week. They were inattentive and borderline rude. They also charged me for 2 packs of furniture pads (10 total) but received a total of 2 pads.

PETER B. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
3.0

If you are going to charge for insurance, please inform the customer BEFORE they bring the vehicle back to get their bill. This is not a good way to inflate your business profits. My State Farm covers me no matter what vehicle I am in. So probably will not go back.

gregory F. 
Rating:
4.0

Customer did not leave a comment.

Ross W. 
Rating:
5.0

The staff are very friendly. I would recommend this location to anyone!

Michael H. 
Rating:
5.0

Very nice folks and extremely accommodating!

Joe H. 
Rating:
4.0

I selected "Yes" for "was the equipment clean and well maintained?" because the trailer was in good working order. I did have to sweep out the trailer though, as the previous user probably hauled construction debris or something in it. The personnel at this location were friendly and got me hooked up and checked out quickly. The trailer rode very smoothly and I was never concerned about its' stability.

Christian U. 
Rating:
4.0

He made it so easy, I was there 10 minutes tops, and on the road.

Thomas W. 
Rating:
5.0

The owner runs a top notch facility and is very friendly and helpful!

Anthony W. 
Rating:
3.0

I purchased 2 Queen Sized Mattress covers that were not available at this pickup location, and thus would like to receive a refund for those 2 items since they were not available.

Daniel A. 
Rating:
3.0

The place is not clean and inviting for customer service. The price was much higher than what I agreed and paid online.

Mohammed R. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Quick, easy pickup and return

E. K. 
Rating:
2.0

Originally requested a 20 foot truck, ended up with a 15. My family and I were moving our entire home and the smaller truck wasn't going to work. They did offer an additional smaller trailer but that would not work, as we were towing a vehicle. We also requested an auto transport; however, the official request was not made and I was told to call a bigger dealership 2 1/2 hours away if they were not able to get one by the day I needed it. In all, I ended up with a smaller truck, and had to drive 1 1/2 hours round trip to get an auto transport from another dealer. In all, I ended up paying ~$100 in additional mileage fees. I realize they've been in business for over 45 years, but you wouldn't know it. They need to hire a consultant that can come in and clean that place up and get it organized. Given the option I would gladly go anywhere else but this Lexington location.

Jason M. 
Rating:
2.0

The location was not well organized. The location had no representative on a Saturday at 1:30 in the afternoon.

Richard W. 
Rating:
2.0

The place is very run down and not well kept

Erroll W. 
Rating:
5.0

The owner of this pickup location is very helpful and incredibly friendly. He is one of the nicest small business owners I have ever met.

Carrie R. 
Rating:
3.0

The air conditioning was broken and we had to ride in 90% heat for 4 1/2 hours!

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

ANN C. 
Rating:
3.0

Garbage overflowing, return location closed.

James B. 
Rating:
4.0

Easy transaction. Will do business with this location again.

LLOYD F. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Rodney P. 
Rating:
5.0

This is the best u-haul rental experience I have ever had. Engleman's was great!

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
4.0

No one was there to assist. But it ended up being alright.

Noah K. 
Rating:
3.0

Truck cab was disgustingly dirty. Interesting that your survey doesn't want to know how the company did as a whole.

David L. 
Rating:
5.0

Your online reservation system is not so great. When I wanted to check on my reservation was on hold on 1-800 number for over 30 minutes and hung up. Called this location directly and they totally saved my rear. Polite, helpful and friendly - A+

Michele G. 
Rating:
5.0

Customer did not leave a comment.

Irene R. 
Rating:
5.0

Customer did not leave a comment.

MONTY M. 
Rating:
4.0

Customer did not leave a comment.

Clay R. 
Rating:
4.0

This was NOT our contracted location but when we arrived at the original location they told us to go to this new place! Soooo frustrating and no call or email telling us this was going to happen. Actually the conformation pick up email came in 24 hours AFTER we picked up the truck but still had the original location listed, not the one where we had to pick up the truck

Brian V. 
No reviews have been submitted for this location.

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