Customer Reviews for Englewood Market
(U-Haul Neighborhood Dealer)

Rating:

3.0

The Truck is unsafe and pulls to the right BADLY! It also revs up real high as it’s coming out of 1st gear. The fact that I got charged an extra $96 on top of my bill plus $35 in gas for a truck that was so unsafe that I took a video of how bad it pulls to the right and how loud it is. I believe that I deserve a refund of some sort after having to drive that truck that desperately needs a front end alignment and new muffler. My number is 727-666-3373 John Rust

Rating:

1.0

When I arrived there was no address on building, I went inside to verify address and clerk did not know address! Also your app to pick up kept giving me an error and it took over 45 minutes to get going and could not submit check-in or condition. I had to call in and manually get check in.. Truck had rocks and sand in cup holders and sand on floor. also fuel was less than shown on contract and I brought it back with more than picked up but Uhaul charged me for fuel!!!

Rating:

3.0

I drove 4 miles and was charged for 2 gallons of gas. Your website is not easy to navigate. Convenient 24 hour pickup.

Rating:

5.0

Customer service was awsome!! He greeted us as we pulled in and was very helpful with dropping off details.

Rating:

4.0

Winch holding strp on left front tire worked loose during transit. Noted to attendant when I turned in the transport.

Rating:

2.0

The app did not allow me to upload a photo of the mileage and fuel. I called and spoke with a customer service rep who noted the difficulty on the return of the truck. I noted the following day that the reservation was still active and that it appeared the truck still had not been returned, per online account. I called customer service again and it was a very unpleasant experience. The customer service representative did not give me her name, she responded to all my questions with curt answers, and I had to ask her if the call was done. It was one of the most unhelpful conversations I've ever had with a customer service person. I got the impression that she did not want to talk to me and my concerns were not important. I remained concerned about the reservation until I received the receipt. The experience tarnished my opinion of U-Haul and I'm not sure I'll use the service again. I just don't want to be treated that way for merely ensuring the reservation was complete. It was the U-Haul app that was not working properly and I followed all instructions.

Rating:

5.0

Truck was clean and ready to go! Easy check in and the truck ran very well. Drove it 1500 miles no issues!

Rating:

3.0

Provide a return receipt for customers upon request

Rating:

5.0

I. Can’t remember the name of the manager at the north port Florida corporate office, but he was so helpful, professional and went above and beyond to help us! This is my go to place from now on! Thank you for everything

Rating:

3.0

Minimal help at this location.

Rating:

4.0

Truck was clean and ready for me to pick up and no damage.

Rating:

5.0

Very good experience, very fast and nice clean vehicles. Great people to work with.

Rating:

2.0

Pick up at requested location.

Rating:

5.0

Very friendly staff and helpful with hook up and instructions

Rating:

1.0

No one was there during service hours to help with return. The location is also a convenience store and the woman at the counter was surly and disinterested in helping. I got the impression it was not her job. The phone number listed by U-Haul is the convenience store and does not get you through to anyone who cares to help.

Rating:

4.0

The chap that rented us the truck was professional and courteous, I will highly recommend him to my friends.

Rating:

4.0

Easy to find off the main road.

Rating:

5.0

Great service

Rating:

2.0

We dropped off the keys ahead of time but no one checked us out. I kept asking the Indian lady if I needed a receipt. She just kept saying “he will check you out” That’s it But then I get charged $57 and have no idea why

Rating:

2.0

Air conditioner not working here in Florida 90 degree weather!

Rating:

5.0

Greatest service

Rating:

5.0

Nothing everything was fine

Rating:

3.0

This a new trailer with all of the new features, but it was in an accident and the fender that was damaged was not repaired.

Rating:

1.0

Too many hidden fees. $19.99 ballooned into $57. Charged $20 for gas when I traveled only 20 miles. Will NOT use this location again.

Rating:

5.0

Perfect and low cost

Rating:

1.0

The guy at the counter of the store just really wanted nothing to do with it. The remote check in process was terrible. I will not do it again.

Rating:

2.0

No receipt of drop off given. Just took the key. Some sort of documentation stating the truck was dropped off would have been nice.

Rating:

3.0

Asked for a receipt.. answer was no..

Rating:

4.0

The truck wasn't spotless but it didn't need to be. The location is convenient and although it isn't a pristine spot, the man running the store and uhaul distribution was on top of it and got me out. The online checkin and checkout is top notch.

Rating:

5.0

I drove to Florida for a vacation. I ended up needing a small cargo trailer to haul some items back up north. The cargo trailer I rented had new rims & tire's on it. Very clean, had zero issues towing it over 1,200 miles. 5 star service, 5 star trailer!!!

Rating:

1.0

The agent insisted I was to return the truck to Naples when I specifically requested to drop in Englewood & that was on the original reservation. There were multiple errors made on Bothe ends and it was a frustrating, horrible experience.... except that I did get the truck at the other location which was 30 miles out of my way which put me 2 miles over the allowance & I was charged for that & something else that I just didn't have the energy to argue with. It was terrible

Rating:

3.0

First of all, the reservation that I made by calling Uhaul somehow didn’t go through. Didn’t have the equipment I reserved. The truck was dirty in the cab and in the cargo area with broken glass that I had to clean out. Then the website didn’t work for me to even upload my own photos to show all of this when trying to pick up and drop off the truck. I’ve never had such a poor experience with Uhaul. The guy who was running the place seemed nice, but since he didn’t receive my reservation, there was only so much he could do.

Rating:

5.0

Great communication and help… Very friendly and very fairly priced

Rating:

5.0

Very good equipment nice people thanks!!!

Rating:

5.0

Excellent

Rating:

3.0

The person behind the counter did not explain anything about how to return the trailer. I saw the signs on the wall to use uhaul.com/share to do self-return.

Rating:

3.0

The individual responsible for processing my rental was not present when I arrived. I requested to pick up at 9 AM but was told by the store clerk to come back at 9:30. I arrived at the store at 8:50 but had to wait 40 minutes to get the keys. Otherwise the rental was fine

Rating:

3.0

Dropping off the vehicle at a convenience store was a little odd. But my vehicle was market as retuned with a half tank but I verified myself it was at 9/16. I was charged for the 5 gallons….

Rating:

5.0

The person who works there is very friendly. The service was very quick and efficient.

Rating:

5.0

This U-Haul rental was convenient and easy. Wonderful people to work with. Made our day so simple. Thank you for the accommodations. We will highly recommend you.

Rating:

5.0

Very efficient business and friendly people...Definitely recommend this business

Rating:

2.0

I reserved the small truck ove a week in advance. When I go pick it up I'm early. The lady in the store says the manager is not in yet. I go sit back in my truck. Go back in and he gave the smal trucks to other people. I had to get a bigger truck and pay more money. He wouldn't honor giving me the price that I had reserved. I was stuck so had no choice. I won't do it again.

Rating:

1.0

Terrible customer service. Need advise on how to hook up to our jeep. Lady said the man was taking a shower! We waited! Never showed his face! I would Never use this location… EVER! Worst customer service ever!!!

Rating:

5.0

The brakes on the unit rented were a little spongy. After I got used to adjusting my pressing the brakes & using them, it was ok.

Rating:

5.0

Very convenient and close to my home. The check in was very quick. I was asked if there were any concerns or problems with the trailer. Thank you for a seamless process.

Rating:

5.0

I can't think of anything. The location is perfect for my needs and for anyone else in the area needing this service.