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Brett J
Customer Reviews for Enloe & Assoc Ins Agency LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Aaron is the BEST!! Very polite and knowledgeable of everything.
JAMIE RSite is a little confusing where to park equipment. However staff make up for it and very helpful
THOMAS PNo one was there when I arrived about 12:30 pm, called the number posted on the door if I needed assistance, was asked if I needed help dropping it off and I said yes...they tried to reach one of their workers had me on hold for ten minutes. I was still on hold when someone showed up they showed me where to park the trailer, They did not know how to check the trailer in told me I was fine and they would take care of it. I am very disappointed with this move all together. This is my second one way rental within the last two weeks.
CARL MI turned a uhaul in on sarurday morning at 812am, and there was no one there to help me and make sure it was checked in so I could make sure my deposit came back. It had the same amount of fuel as I picked it up with.
lindsey sGreat Service - Very Accommodating Uhaul requested I send them a picture if my drivers license front & back. As a recent victim of a costly and time consuming digital id theft, I declined. uhaul did not push the issue & I appreciate that.
CHRISTOPHER RNo one was at location was able to get a hold of a 24/7 guy named Chris and thankful he helped me out tremendously!!
krista hVery friendly and had everything ready when I arrived.
KIRK TJust keep up the great service and prompt support.
STEPHEN TVery helpful to get the size truck I needed.
HUGH HAfter hours drop off worked well
PAUL MThe person that was supposed to meet me for the checkout decided not to show up, she didn’t even tell her boss, so nobody was there and this forced me to be delayed by over an hour to get my Uhaul. The owner was polite and apologetic when a business next to them called him. He directed me to call uhaul and they had me download the app and do self checkout.
Monte TN/a
KRISTINA Kgreat experience, fast and friendly place
Naomi EIt was difficult to return it because there wasn’t t a person at the return destination. It made me take pictures and it kicked me off the website without telling me I had completed my return. Then I called U-Haul and I was waiting for 10 or 15 minutes and it asked if I wanted a call back. So I clicked yes call me back. When it called back it put me on hold for another 15 minutes and asked if I wanted another call back so I said yes and I never got a call back.
RANSON Egood service and good truck to move
Adrianna GThe whole experience went very well from start to finish.
Kenneth sAlways a great experience with this location.
TRAVIS GExcellent customer service! Wonderful experience- I would highly recommend and would absolutely rent from this location again! A+++
Adam BVery nice place
Frederick SGreat customer service from front desk personal!
Jeff SThe person that we rented was very friendly and helpful in getting the truck and Dolly that we needed I would recommend them anytime
Linda DResponsive and friendly staff
Pat WHave previously rented from other U-HAUL stores and this was the best experience including cleanest equipment(truck) in and out quickly as well. HIGHLY RECOMMEND THIS U-HAUL CENTER IN SKIATOOK.
Tony GThey had the proper equipment and provided the good service. I used the trailer for a week and had no problems. If I need rental equipment again I will use them.
Woodrow KMy only concern is the charges were not very transparant did not tell us how many miles we used what exactly we were charged for i thought bringing it back a day early full and clean it would have taken more than 40 dollars off when insurance was 30 that would make the truck 10 a day??
Michael JGreat location and great service. Thanks!
Nathaniel GI felt like they took good care of me as a customer. The rental was in good shape.
Hugh HNothing.
Janet SThe facility did not have the reserved appliance dolly. I reserved days in advance and was not notified until I checked the truck at pickup and there was no dolly. I had to spend time the day of my move tracking down an appliance dolly from another location.
ANDREW BNothing, both the owner and the employee I spoke to at this location were great!
Ahna TOutstanding service!
Tammy LThis location performed admirably after my first location Mohawk Food Mart didn’t have the equipment I needed and had reserved. I have rented equipment with this location Enloe & Associates a few times, they are the best. They have been very efficient, thorough, and communicative. I would recommend them without hesitation.
Katherine PCleanest Uhaul I’ve ever rented. Super fast checkout!!! I had my truck and was on the road in less than 10 minutes.
Leslie BGreat people. Will rent from them next time I need truck
Robert SKnow the different types of vehicles you're loading on a trailer
KATHY PCheaper. Lol Overall good experience. Great agency.
Robert SNo one was there when we returned the truck, but they had a note up as to what to do. I called the next day to confirm everything was handled and they were very helpful and very kind. My suggestion to U-Haul is to PLEASE not expect everyone to do everything online. Many people still want to work with humans and not just computers. Thank you!
Victoria SThere is a giant pothole in the space that I needed to park the trailer. Made me super nervous. Otherwise the lot it was well maintained and the staff was friendly over the phone
ReAnne WJust keep doing what you're doing
Barbarba P