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KERRY L
Customer Reviews for Erics Shuswap Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let the customer know in advance that the uHaul will only be held for half an hour past the exact pickup time set! If the reservation is let go after this time the window is SO tight.
DREW KThank you
Helen KThe team that assisted me , went above & beyond any expectations , they handled everything from the booking , confirmation,follow up, options for drop off ,as well as assisted with the hitch & hook-up . it was a real pleasure to have this level of service . truly outstanding!! Many Thanks to the team at Erics Shuswap automotive
Brian TNo staff due to July 1st weekend , Printed directions there but called for use of an "Ap " . Good grief . Just hang a Drop off note - pad . we fill out & place through key slot.
COLIN FScrew uhaul
Abdullah DThank you
Helen KI find the 6 x 12 cargo too low. If they were 6” taller an average person could stand up in them when loading items all the way to the front. I continually catch the top of my head on the open roller door. I am 5’ - 9”.
EVAN WWe were vet satisfied with the whole moving process!
BARRIE WNothing it was top service!
KATHLEEN LI was very happy with service and cheerful people at Eric’s auto in salmon arm. Great job
IAN RThe U-Haul representative Shelley in Salmon Arm is a great person and we appreciated her friendly manner and super professional attitude. She even gave us a call one day after return of the moving truck notifying us that we forgot an eyeglass case. Though we told her that we wouldn’t be back in Salmon Arm before September she promised to keep it for us. Awesom!
Uwe DStaff were excellent - before I could ask where to disconnect and a spot to leave it in the staff had it disconnected and moved into service it. Very nice!
David Sgreat staff and professonal
ALBERT RVery pleasant staff.
ERIC TYou guys lied and said I used it for an extra day and I did not I return it on the 1st and my paper work said I had until the 2nd
REBECCA VFirst thing I booked a trailer in Golden bc and nothing available. Drove 2.5 hours in the wrong direction to get trailer total 5 hours of fuel and wear and tear on my truck. The trailer had 2 lights burnt out , marker and license plate. On the good side the lady i talked to at u haul was sympathetic about the situation. Trying to help the cost I lost traveling out of route. When customers are running late they should call ahead.
TERRY MThey were amazing. They treated like family and cared about you and your journey.
Allan BAfter 1 week of having my trailer and hauling from Edmonton to the Shuswap area, it was nice to return it to a dealer that I knew, and had rentals with for 2 decades. Eric’s Shuswap Automotive is a great place to deal with. The U-Haul office is within a car repair building that the same family has had since 2001. It was a pleasure to chat with them again and return our trailer to them. During my trip, and a previous one, I had the need to phone U-Haul to modify and/or change my reservation. Both times the agent(s) were pleasant, cooperative and accommodating. Highly recommend using U-Haul for your moving needs!
Randall OVery helpful and friendly
TYSON CInternet access can be slow or the app is glitchy as we had significant trouble uploading the back on my drivers license.
Shaun CNo need to comment, they were Great!
Brenda BAll good
Michael FBe sure to outfit your trucks with equipment required to travel on BC Mountains as defined by provincial guidelines
JACQUELINE MExcellent service, good people
RIK CThanks for the good service!
Michael WSupply ear plugs with tye trucks.
DONALD LFriendly service and nice U-Haul to rent. We rented the 15’ unit. All good! Easy drop off and pick up
CORY MVery helpful and efficient.
DAVID TAll great
Linda SThis is about U-Haul in general, not the pickup location: it’s absolute garbage business practice to make customers purchase their own tire chains to make the vehicles street legal in the winter. Even if they aren’t used because the roads are good that day, most places won’t return them after being purchased and most people don’t have a use for chains in this size after the rental is finished. They should be included or offered as a rental add on like the blankets and dollys.
Francine HI had to pick up the rental trailer in the afternoon the day before. The reason was that I was going to have to leave at 6:30 in the morning. The rental place doesn’t open till 9:00. No fault to them. I asked if I could do the paperwork and pay for it, but pick the trailer up from their lot in the morning. They said no because they had to hook up the trailer and check the lights. So I had to take the trailer that afternoon. Not a big problem. It’s just that where I live, there is no parking for a trailer. So I had to park my truck and trailer a block away from my home. It’s wasn’t a big deal. I was just worried about my truck and your trailer. Break inns and vandalism is not to common but has happened in the pass. Other than that. All was fine. I returned the next day by 11:00 p.m. but could not wash it, due to all the car wash were closed. Sorry about that!
RONALD OThe scanning took too long. Might just be bad internet Connection.
Bruce RMaintenance!
MEGAN RAll was good and problem free
BRIAN JThis is a separate comment, not related top the service I received. Specifically, I needed a trailer to transport 12 ft long roofing materials. The specifications on the U-haul website claimed the inside dimension to be 12ft 3in. However, when we slid the 12ft pieces into the trailer they stuck out 1.5 inches. We remeasured the roofing and it was indeed 12ft. Luckily my product was flexible so I was able to load and close the doors. However, If I had a rigid product or a large bulky item that was exactly 12ft long I would have been out of luck. I suggest U-haul correct this information as my product wouldn’t fit flat along the floor. The inside dimensions are further reduced for a large bulky item as the tie-down side slats mounted to the side walls probably further reduce the actual inside dimensions by an additional 2 inches per side.
Peter WLocation is a gem to work with, U-Haul corporate absolutely sucks but their individual local sites are wonderful. I would definitely go back here again but I would also rather either an alternative to U-Haul or a massive improvement to their services outside the local sites.
BRETT SShould have recommended the 2 inch ball as the trailer rattled quite a bit using the one and 7/8 inch ball
Jon vEasy access. Huge yard to turn around and back into a parking spot. Personal was also great. I forgot hoodie in truck. (slid down in back of middle seat). Staff came in on day off so I could retrieve hoodie. She made my day. Thanks
RIUN TThere should be washrooms available for clients.
Victoria MLearning curve
Kenneth MMake sure your system updates if the truck had been extented for a day. And at the desired pick up location and time not on another city at a later time then desired.
SHELDON HExtremely kind and helpful secretary at the desk!
ZACHARY PVery helpful fast service. Thank you
VIRGINIA DNot a thing.
Evelyn R