Customer Reviews for Erics Shuswap Automotive
(U-Haul Neighborhood Dealer)

1,028 reviews

2560 10 Ave SW TCH   Salmon Arm, BC V1E3J9

(250) 832-2310

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/17/2022: 9:00 am - 1:30 pm

Services at this Location:

Contact Us

(250) 832-2310

2560 10 Ave SW TCH
Salmon Arm, BC V1E3J9

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/17/2022: 9:00 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The place where I picked up the truck was fine. What was not fine was that I was overcharged on the auto trailer by a $100.00 and it was at a different location. The wait time was long because she did not know how to use your soft ware. The U-haul was dirty.

Karen Y. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

abbas E. 
Rating:
4.0

Customer did not leave a comment.

Peggy B. 
Rating:
5.0

The 24/7 system to pick up the truck mist have been down when we were picking up our rental. The error stated we had to call. Well, the callback time was 50-60 minutes which would put us so far behind. We used both phones and just kept at it. I did get a call, and then it was dropped. Luckily after about 30 minutes I was able to get the site to work. It made for a stressful day. We had to cancel the workers at the other end in Penticton because of arriving later. The heat was dangerous. We were fortunate our two men were available early the next morning. The truck was great, very comfortable and easy to drive. It was great on fuel as well.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

MARILYN M. 
Rating:
3.0

Customer did not leave a comment.

Inga G. 
Rating:
5.0

Moms attic in the truck and the center seat when folded down we're a little dirty but nothing too bad. I really appreciate the truck ready to go and able to just drive it off the lot and get to where I needed to go.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

margaret H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Rates plus fuel for such a short use were very high but I understand this is not related to the site

ROBERT H. 
Rating:
5.0

Shelley was very friendly, helpful, & efficient. I felt valued. When we called to extend our rental period she made it a simple process. It was an overall great experience. Thank you!

Timothy L. 
Rating:
3.0

Nothing important other than their hours of operation should include open on weekends.

John R. 
Rating:
4.0

Customer did not leave a comment.

MACIEJ R. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
3.0

Customer did not leave a comment.

Gord B. 
Rating:
4.0

We ordered the 26' truck for pick up in Vernon. With gas prices and a small child, it was challenging to get the truck one hour out of town.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

JANET M. 
Rating:
5.0

Customer did not leave a comment.

Serge F. 
Rating:
3.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

There were no problems with the vehicle. Service was prompt. Found the gas policy was different from renting from other vehicles.

MARK H. 
Rating:
5.0

All great.

Sylvia M. 
Rating:
2.0

Your online on boarding process is very complex and unfriendly and time consuming.

Abdulla A. 
Rating:
3.0

Called after initial conversation to book a unit only to find the person was off at 3:30pm. What business hours end at 3:30?

MICHAEL D. 
Rating:
5.0

Friendly, professional and considerate

Martin M. 
Rating:
4.0

Customer did not leave a comment.

Louise S. 
Rating:
3.0

Friendly and helped hitch the HEAVY trailer. Why are there no jacks on tongue these trailers? If your vehicle ever had a flat on the highway you are screwed!

Sidney H. 
Rating:
5.0

Booked a trailer a month in advance and was not available when picking up. Horrible experience and will not use u-haul again.

Brett W. 
Rating:
5.0

Call your local uhaul depot its a lot easier than the online booking

Tony W. 
Rating:
4.0

Customer did not leave a comment.

JOE T. 
Rating:
3.0

THERE IS NO POINT IN MAKING A RESERVATION because UHAUL DOES NOT HONOUR RESERVATIONS. I had to drive 3.5 hours to pick up a trailer from another location, even though I had reserved one in my location a month prior. This added considerable time and stress to an already stressful day, not to mention exorbitant gas costs that were not reimbursed. DO NOT WASTE YOUR TIME WITH UHAUL CORPORATION.

Brita P. 
Rating:
3.0

Customer did not leave a comment.

HAROLD B. 
Rating:
4.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

The location was excellent right off the Trans Canada. The yard was well organized and the trailer was easy to park with plenty of room to maneuver.

Sandi M. 
Rating:
5.0

Customer did not leave a comment.

RENEE C. 
Rating:
5.0

Customer did not leave a comment.

GRANT M. 
Rating:
4.0

Customer did not leave a comment.

Dean H. 
Rating:
4.0

I am very thankful that I contacted this location via telephone to book and then to confirm my booking to get better service then I did and would have going through disbatch. Booking 3 weeks in advance I still did not get the truck I wanted on the day I wanted nor did I get the car dolly however this location did everything they could to accommodate my needs.

JASMYN S. 
Rating:
3.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Self pickup was a little tricky, but we finally got it. It was all good!

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
1.0

If a customer requests a pick up location in one city, its absolutely ridiculous that they have to travel 2 hours down the highway to a completely different city to pick up a trailer. To top it off, the customer service was absolutely atrocious.

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

DALE R. 
Rating:
4.0

I am not happy with your self serve pick service. Takes too long and I am not happy with uhaul wanting access to my photos. I will not be using this method in the future.

Paul G. 
Rating:
5.0

I appreciated all the service and only wish there might be a safe customer parking lot for day use.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

VISHAL K. 
Rating:
5.0

Customer did not leave a comment.

KELVIN P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

GLENN M. 
Rating:
5.0

The staff was great and the customer service was top notch! Thank you, Eric's Shuswap Automotive.

MATTHEW K. 
Rating:
3.0

Customer did not leave a comment.

Roman L. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Shara B. 
Rating:
5.0

Prefect service New and clean trucks

AHMED J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
3.0

Customer did not leave a comment.

Roman L. 
Rating:
4.0

Customer did not leave a comment.

Ken O. 
Rating:
4.0

Customer did not leave a comment.

CINTHIA R. 
Rating:
5.0

just keep up the excellent service,thank you.

OSCAR A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
3.0

Customer did not leave a comment.

Tanner T. 
Rating:
3.0

Not impressed that we had to drive 2 hours from where we were to pick up equipment

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL F. 
Rating:
3.0

i am from revelstoke and had to book this trailer thru salmon arm which was a good experience. what was the bad experience and probably never going to rent again is that i had to return the trailer which was 29.99 for a 24hr period back to salmon arm......so 4 hours out of my way because the drop off where i live is an additional 1400 dollars......yes!! 1400 canadian dollars to drop it off in revelstoke which is 70ish miles away from salmon arm. this business is deserves to go out of business or........fix it!! i will never rent again until fixed!!

CURT H. 
Rating:
3.0

First of all, I am less than impressed with Uhual's customer service. I had reserved a pull trailer 2 months before my pick up date. The lady who took my reservation mixed the pick up date, not once but twice! She put it in a month too early. Then I get a text message the day before pick up telling me that my pick up location has changed. Instead of picking it up in Vernon (where I reserved it!) I would have to drive to Salmon Arm to pick it up. This is ludicrous! What is the point of making a reservation!?! I was not happy that I had to rearrange my days to include driving 1.5hr to go pick up a trailer and back track 1.5hr to my loading spot. I will never use or recommend Uhual.

Lindsay H. 
Rating:
4.0

When I dropped off the rental trailer I inquired about a reimbursement for the cost of the light cord that I had to purchase. I was informed that they didn't reimburse as they have stock their own cords.

David D. 
Rating:
5.0

Nothing to add. Service was friendly and efficient. Keep up the good work.

DAVID G. 
Rating:
3.0

Older facility with road construction making access difficult

DALE S. 
Rating:
4.0

Booked pickup in salmon arm. No notifications received of any change. Then the day of reservation, attended to pick up vehicle and were advised pickup location changed to a different city. No texts and no emails were ever received to notify of the location change. Very inconvenient. Rep at salmon arm store was very helpful and was able to move the reservation back to salmon arm. Will never book online again with uhaul.

RYAN G. 
Rating:
1.0

I just sent an e-mail at service@uhaul.com to complain about the lady (Shelley I think her name), who would not let me use the public washroom even though it was open. Unacceptable. Please see my e-mail.

ERIC D. 
Rating:
1.0

A month ago, I reserved a Uhaul truck in Kamloops to move my daughter 1 way from Kamloops to West Kelowna. I even spoke with a representative from the actual Uhaul center in Kamloops twice to confirm my truck would be there. The night before I was going to drive to Kamloops to pick it up, I got a call from Uhaul's main office telling me that my truck was ready for pickup in an entirely different city (Salmon Arm). I thought this was a joke or a very bad mistake but then found out that it is normal for Uhaul to make you go to a different city to pick up your rental vehicle. At that point I couldn't cancel and book with another company since it was the end of the month, and everything was booked solid, so I was forced to go to Salmon Arm early the next day to get the truck. You would never be allowed to do this to a customer in any other business. For instance, what if I booked a hotel room in Kamloops and they called me and told me that my room was available in a different city???? When I picked up the truck from Shelly in Salmon Arm, it only had ¼ tank of gas in it. I drove it to Kamloops but when filling it up with gas to get me to West Kelowna I had no idea how much gas I needed to drive it full over the Coquahalla highway to my destination. Since there are very few gas stations along the way I filled up the tank ($140). I ended up only using half of this so unfortunately, I left the truck in Kelowna with over $80 of free gas. Uhaul should start you off with a full tank of gas and ask that you fill it up before returning it so you know exactly how much you need.

Daniel M. 
Rating:
3.0

The only thing I found was tgat I think there was a u-joint going in the truck or it needed to be greased badly other than that all good

Darren R. 
Rating:
2.0

To much construction around The area.. that's all

FRANCOIS P. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
4.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

No improvement needed.

James N. 
Rating:
4.0

Customer did not leave a comment.

CURTIS K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

CALVIN T. 
Rating:
5.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

You did the best job.

James N. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
1.0

Hours of operation not convenient, operator was difficult to deal with. Not helpful , Had an attitude.

RONALD D. 
Rating:
4.0

Customer did not leave a comment.

Kara S. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

DELBERT S. 
Rating:
3.0

Customer did not leave a comment.

Derek G. 
Rating:
5.0

Shelly was great and staff very helpful

GERARD G. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY G. 
Rating:
5.0

The only thing that wasn't as nice as I thought it would be is the driver's seat. Not very much user comfort for the long drive. Other than that everything else was great.

JAMES M. 
Rating:
5.0

Friendly, helpful service.

DAVID B. 
Rating:
5.0

Thanks again for the great service :-)

JOSEF T. 
Rating:
3.0

I think it was bogus that I had to pay for a full day at the end of an almost 2 week rental and I had to have the unit back by noon because it was the end of the month and they didn't want to miss out on another customer. Can u say double bill? Hello I just paid you over $1250. Does that mean squat? Not very honest if u ask me.

MICHAEL D. 
No reviews have been submitted for this location.

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