Customer Reviews for Ernies RV Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great service at Ernies RV Storage!

Rating:

5.0

Quick efficient and very helpful.

Rating:

4.0

Only open for limited hours. Otherwise a good place.

Rating:

2.0

Maintain your equipment so that customers don't have issues or damage to their vehicles.

Rating:

3.0

Better signage.

Rating:

3.0

The service was excellent, the location was. Little hard to find

Rating:

5.0

Rear door was hard to open and close.

Rating:

3.0

I picked up the truck with a frozen trailer door, the windshield had snow and ice stuck half way up. I was told to go to a car wash to blast the door with hot water to get it into the trailer. Luckily I mentioned it to my neighbor and he came and pried the door open for me. If I would’ve done what I was told the door would’ve been more frozen.

Rating:

5.0

Overall was great experience and location would 100% refer uhaul to any of my friends and family

Rating:

3.0

Would have been much better if the vehicle would have had the bird dropping removed, from at least on the windshield. The sales rep was very professional and understanding. The truck its self was a POS, rode very rough, worse when loaded, steering pulled hard left, brakes vibrated hard under hard braking and very hard on fuel ($250 / ~500km).

Rating:

4.0

Staff were very helpful and friendly, but they were smoking outside when we arrived, and when we went into the office to finish up the cigarette smell was very overpowering. It was a bit off putting and unprofessional.

Rating:

3.0

Assistant was very helpful

Rating:

2.0

This location was impossible to find and it was extremely frustrating after a very long drive across Canada. I would suggest placing a UHAUL sign out on Rte 582 where the turnoff to the industrial area is.

Rating:

1.0

Dropping off the trailer in didsbury on the other hand was terrible there hours of business suck with it only being open 3hrs a day and not providing a after hours phone number most inconvenient and unprofessional and the website for the after hours drop doesn't work well and the people we talked to on the phone at uhaul were very unhelpful so pickup the trailer and the use of the trailer was excellent Dropping off the trailer was terrible I will never us uhaul in didsbury ab again.

Rating:

4.0

The location operator was very helpful and did all she could to provide a very good rental experience for us, don't change that. Work on getting the U-Haul app to communicate better with android phones.

Rating:

4.0

Kinusa was really helpful

Rating:

4.0

Return process was very quick and easy. Appreciate that.

Rating:

1.0

I booked / reserved a trailer (8 min’s from my home) one week in advance. A day prior to my pick up date, your representative called my to tell me that your available trailer was no longer 8 minutes from home, is now 2 hours from my home, and the new location was only open 3 hours per day. So not convenient so, disappointing, I would have clearly utilized a different vendor if only you provided me more notice. Trailer worked great, unfortunately your booking process / team failed.

Rating:

3.0

We were charged for 2 days but used the unit for 4 hours. It did get sorted and now we are waiting for a refund. Will see what happens. The service was good, unit was good. No other issues - just overcharged by 170.00.

Rating:

3.0

After hours drop off easy to use

Rating:

5.0

why was I charged twice, I only have a receipt for 1 transaction, but my credit card got charged addition 300+ please call me at 403-850-7041 to explain

Rating:

4.0

Nothing against the location, the worker there was very nice and helpful. Would recommend if close to location. I am however disappointed with UHaul customer service since I booked my rental 2 months in advance and was told 2 days before my move that there were no trucks in Calgary for 5 days. This was exactly why I booked in advance. UHaul should accommodate that and figure it out themselves, instead of sending me an hour away to pick up a truck, they could have picked up themselves and brought to Calgary. Or someone should have contacted me way sooner so I could have found an alternative. When I tried to figure out another way instead of driving an hour away, I was told there was no other option and basically it is what it is. There was no compensation, besides it being a cheaper price for driving farther, but no attempt at compensation for gas or my troubles. This caused a lot of headache and stress because this was two days before moving my entire house and I was given no other option. Would not recommend in the future.

Rating:

3.0

It was difficult to locate since there was another location for Ernie’s along the highway that was not open to find information out.

Rating:

5.0

Kenisha was excellent to deal with. There was a problem with the original bill, but this has been rectified.

Rating:

5.0

Every one was great, especially the young lady at the office, she is amazing. That was the best service I have ever had from a u haul. Thanks again

Rating:

3.0

Location is awesome, but truck I got had a huge leak on windshield on drivers side,not much fun driving in bc rains .

Rating:

5.0

Deb at Ernies RV went above and beyond to make drop off more convenient than the initial procurement done through U Haul phone agents with their limited resources and familiarity with the area. The listed price difference between one way, number of units at nearby depots and return to pick up destination was not justified in this case.

Rating:

5.0

Service was outstanding could have visited all day

Rating:

5.0

Nothing your employee is amazing super fast knowledgable and has a wonderful personality. We had the best experience anyone could ever ask for. Thank you very much.

Rating:

1.0

The gas tank was only half full when we picked up the truck. At the time we thought that would be fine, we will just bring it back with the same amount of gas that it had when we picked it up. The only option for drop off was online. It charged us 70 something dollars for not bringing the truck back with a full tank of gas, even though we made sure it had at least as much gas as it did when we picked it up. We then tried calling the 800 number and were unable to get through to a person. We are not happy.

Rating:

5.0

You couldn’t ask for anything better

Rating:

1.0

We were told by the pickup location we could drop off at the didsbury location. We called first to make sure that was ok on drop off day, they then charged us $300 for dropping off at the wrong location and also an extra 2 days rental.

Rating:

5.0

Make "share truck" check in a little more user friendly. The site manager was really friendly and helpful; I was struggling with the self check in process, she came out to my vehicle and offer to help. I am really grateful she was there. Thank you.

Rating:

5.0

Debbie was friendly and courteous. We appreciated her help. Truck was low mileage and worked well.

Rating:

5.0

All good, very smooth pick-up and return.

Rating:

5.0

Great yard, the lady was very helpful and came down on a Sunday as I arrived early. Very nice of her to do that for me. Much appreciated

Rating:

3.0

Hours of operation are terrible Truck i rented was in terrible mechanical condition. Odometer not working properly. Was charged too much mileage. Tank was returned at half full. Manager said it was not . Charged me for gas even though I took a picture of the dashboard! Terrible service!

Rating:

3.0

No one was present. Unmanned location

Rating:

4.0

Considering it’s a moving truck, it was quite a comfortable ride….nice and cool for traveling on a hot day. The truck was very clean in the front and back.

Rating:

5.0

The assistant at Didsbury location is extremely friendly and gave me a very good customer service.

Rating:

5.0

this U haul in didsbury is amazing, and there needs to be some advertisement, because so many ppl dont know there is a U haul in didsbury the womaan working there is amazing and very helpful

Rating:

5.0

I was helped from the get go and will go back to the same location as the representative was awesome . Thank you

Rating:

1.0

Fix the loose steering and huge chip directly in the driver's line of sight, and fix the passenger door that wouldn't seal properly.

Rating:

5.0

Debbie was great to work with, she went above and beyond. Thank you for such great service

Rating:

5.0

Pie and coffee would be nice; but, honestly, the service from start to finish was so much better than the average. Very grateful!

Rating:

5.0

Very friendly and went above and beyond

Rating:

5.0

Clean easy to get to and flexible cust. Service.

Rating:

2.0

We could pick up the truck in Calgary. But in the last minute we been told no truck available for us! Finally, we had to pick up the truck in Didsbury which was far away and time-consuming, which delayed our other scheduled things. And before the pick up day, we get confirmed call from U-Haul, said my reservation is ok. So we are really disappoint for this time rental. And We tried to get some rebursment from U-Haul, but the customer service said couldn’t help for that!

Rating:

2.0

Location wouldn't answer their phone mid day

Rating:

5.0

Quick and easy drop off process

Rating:

5.0

The booking process my pick up time and location was changed multiple times the days before my rental. Not Ernie’s rv fault just the uhaul system. Then trying to reach Calgary dispatch to figure out why my pick up location changed to another 30 minutes away, I was diverted to the Vancouver location 2 times it was frustrating.

Rating:

4.0

Maybe have more open hours but that’s about all it was a very good service

Rating:

5.0

found the lady in the office very helpful

Rating:

5.0

Great Customer service at this location. Very friendly personnel. Would highly recommend this location for all your uhual needs!

Rating:

5.0

Debbie is awesome to deal with

Rating:

5.0

Great customer service, Donna I think her name was, I’m terrible with names but she was fantastic, fast and very knowledgeable.