Customer Reviews for Ervs Automotive
(U-Haul Neighborhood Dealer)

214 reviews

1570 W Grant Rd Unit 2   Tucson, AZ 85745

(520) 441-2861

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 441-2861

1570 W Grant Rd Unit 2
Tucson, AZ 85745

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Test the vehicles before handing them off to customers. My tire kept on going flat and I had to stop at multiple gas stations to fill it up. I need the van just to pick up one couch and bring it back to my house. This became an all day event because of the tire.

Nicolas H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn O. 
Rating:
5.0

They are very helpful and thorough. I will continue to use this location any time I need any of your products

Leroy P. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
4.0

Seats in van were saturated with animal hair but customer service was excellent!

Kimberly P. 
Rating:
5.0

The only thing I would look into is the check out night drop off application process. It took me about 40 minutes to complete because it would not up load the photos. The the location is excellent and provide great customer service. This is my second time going there and I would do it again.

Elzy G. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

The trailer its self was very dirty on the outside,it hadn't been washed in quite some time. Lots of caked on soil in wheel wells.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

dane R. 
Rating:
5.0

Customer did not leave a comment.

RONNIE M. 
Rating:
3.0

The trailer we rented had minor debris (leaves and used towelettes) in the back, the guy who helped us said he would sweep it out but failed to do so. It wasn't much of a problem though.

ALANA L. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

This location was excellent. No improvements needed.

JAN F. 
Rating:
1.0

Has problems returning. Customer service rep had attitude with me

ALYSSA F. 
Rating:
5.0

Just run some specials or offer a rewards program, people move year round , and I also noticed on the Uhaul website acknowledgement that people also rent cargo vans for package delivery jobs. Cash back incentives are so trending.

BRANDI F. 
Rating:
5.0

Customer did not leave a comment.

Oliver B. 
Rating:
5.0

Make the online sign in less confusing

Harry W. 
Rating:
5.0

The door to the trailer did not operate very smoothly. I meant to lubricate the track before loading it but forgot. When it came time to unload it today, we had to work on it a long time to free it up and unload the trailer. I did then libricate it, which was too late for me but hopefully will help the next pereson who rents it. I did tell the drop-off location person about it so they could take a look if so inclined.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Sierra H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

Frederick R. 
Rating:
3.0

No I haul signs visible anywhere appears it is an automotive garage that allows rentals, uhaul is there secondary business, not exactly good parking, Jeffery was helpful snd staff nice

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

The staff was super friendly and professional. They made the whole drop-off experience easy and enjoyable.

JAMES S. 
Rating:
4.0

They had a pet ...a barking aggressive dog that greeted us as we stepped out of the truck. Owner stepped out and got dog, BUT..still, not an ok way to greet customers.

KENNY L. 
Rating:
4.0

Service was good

Rob R. 
Rating:
5.0

this location is great friendly fast service with a smile and moving supplies you would expect to see, to include what I ahd to frive overr a 100 extra miles for

TIMOTHY M. 
Rating:
5.0

Nothing. They did every thing right.

CRAIG C. 
Rating:
5.0

See Matt

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Gina G. 
Rating:
5.0

Customer did not leave a comment.

GENGHIS E. 
Rating:
5.0

Customer did not leave a comment.

Bryon G. 
Rating:
4.0

Have a proper truck checklist and receive courteous walk around guidance instead of being left to one's own devices. Unacceptable.

DAVID G. 
Rating:
4.0

I am a first time user, little learning curve, next time it will be a breeze. Had an issue with return time and called customer service and they handled it perfect.

John P. 
Rating:
5.0

I appreciate how patient and understanding this person was. The service was great. Very attentive and polite. We need more men like him in this world!

KARLA G. 
Rating:
1.0

Be at the front desk and have the door unlocked when it is still business hours. Do not overcharge customers for their rentals.

kevin S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

The vehicle was very good accept for MPG which was poor. Seats were comfortable and there were no issues with traveling. Overall happy with the service. Thank you.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

The U-Haul representative at ERV'S was great! He helped me with the mixup on drop off of the truck and tow dolly in one place.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

MARCUS N. 
Rating:
5.0

Customer did not leave a comment.

ELZY G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Thank you. People at Ervs were quick and efficient. Thanks again

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

JASON O. 
Rating:
1.0

Location didn't have reservation-transferred to other location without telling me, transferred back to original location - Van was dirty, seats covered in hair-human and dog, dents on back of new van that hadn't been documented, floors dirty in van, no receipt sent, additional charges 4 days after van returned. Van returned full of gas, No damage, took additional insurance just in case, 20.00 after hours drop fee not mentioned during pick up and check out. I've used U-Haul many times... Never again.

CASEY M. 
Rating:
4.0

Customer did not leave a comment.

TEVIA S. 
Rating:
5.0

Customer did not leave a comment.

Marlon F. 
Rating:
5.0

I cant think of anything that would improve renting a moving truck

ANDRE A. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDRA M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
4.0

Instructions or alternate plan when site is unreachable for any reason. Have instructions on website of what to do if internet is not reachable.

Efren M. 
Rating:
5.0

Customer did not leave a comment.

Guy C. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Helpful, considerate staff. Quick & easy rental. Thanks.

MARY H. 
Rating:
4.0

wished i could have made use of the app pick-up. good service and attention otherwise.

CLAUDIA K. 
Rating:
3.0

Customer did not leave a comment.

JANA C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Employee was very helpful and professional.

MATTHEW F. 
Rating:
5.0

Always very nice, quick and helpful. Definitely a great place to rent from.

Dylan F. 
Rating:
5.0

Customer did not leave a comment.

Celso M. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA C. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn M. 
Rating:
5.0

prepared, knowledgeable, friendly

JOEL L. 
Rating:
3.0

I need someone to call me when they can. Tier 2 complaint

Kyle G. 
Rating:
5.0

Great experience. I love the dogs in the office.

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

Eva M E. 
Rating:
5.0

Customer did not leave a comment.

Dylan F. 
Rating:
5.0

just like the last 2 time this is a great place

SCOTT M. 
Rating:
4.0

I originally made a reservation well in advance with a U Haul dealer in my area. When I arrived I was advised they did not have a rental trailer in the size I reserved. They directed me to another dealer 10 miles in the wrong direction that had one. I went there and they could not rent it to me because it was under repair. They directed me to yet another dealer five miles further in the wrong direction. They took care of me after repairing a bunt out bulb. When I was done using it 3 days later I was required to return it to the same remote dealer 15 miles away not the local dealer I originally reserved at to protect my rental rate. Although the serving dealer was good it was ridiculous I had to drive so far to accommodate U Hauls failure to meet my reservation request. Beware of U Hauls lack of equipment. There is no availability guarantee. You may find yourself wasting hours chasing down finding and eventually returning your requested equipment and then having to bend to their contract obligations to protect your rate. Not a good system.

BRADLEY T. 
Rating:
3.0

Customer did not leave a comment.

ARTURO R. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO S. 
Rating:
5.0

Customer did not leave a comment.

SHANELLE M. 
Rating:
2.0

Drop site was a garage that I was met at the door by a barking pit bull. Young employee called off the dog, no issues and came out to check the truck in. Kid was polite and efficient after he realized I was a customer and not a wandering homeless guy in the area.

Marvin S. 
Rating:
4.0

when I dropped it off no one was around so I could tell then 1 of the tires had a nail in it I had to put air in it before I could haul my load because it was low

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

ANNA MARIE T. 
Rating:
5.0

Customer did not leave a comment.

Wenona D. 
Rating:
5.0

Great customer services. Thank you

Marion G. 
Rating:
2.0

The truck was very dirty. I had to clean the winshield so I could see to drive. Additionally, there was a sign on the door that said all customers must wear a mask per Tucson law, but when I entered one of the gentleman who workS there was not wearing a mask. It's made for a very uncomfortable situation.

Peter M. 
Rating:
2.0

Employees should wear masks out of respect and to protect the customer. None of the employees wore a mask. Contact free pickup should be contact free. Two employees without masks were involved in this pickup because they had not prepared for my contact free pickup. Keys were not in box and code was wrong. I am beyond dissatisfied. This is my second bad experience with uhaul during the pandemic. My health has potentially been compromised. I am so careful. If I get covid it will likely be traced back to this uhaul experience.

MERLE D. 
Rating:
3.0

Customer did not leave a comment.

Courtney C. 
Rating:
5.0

The 10' truck I rented had some obvious issues that needed to be serviced, including problems with shifting in low gears and sputtering while breaking. Given the low mileage of the engine, this truck has been unfortunately neglected. I recommend test driving after each customer or more frequent servicing to ensure safety.

Kevyn J. 
Rating:
5.0

Customer did not leave a comment.

JODI M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
4.0

Customer did not leave a comment.

Allen F. 
Rating:
4.0

Customer did not leave a comment.

ALLEN F. 
Rating:
5.0

Need a receipt thanks

CHARLES E. 
Rating:
5.0

Jeffrey was polite, and helpful. Great experience

TROY P. 
Rating:
2.0

They weren't acknowledged when he walks in, we sat there while he talked on the phone, answer the other line outback on the phone and when he was done slowly sat up and said what can I do for you? The best part of this place were the dogs in the shop.

Aaron B. 
Rating:
5.0

Great customer service!!

leonard dell C. 
Rating:
5.0

Very nice and helpful staff. Jeffrey was particularly great.

Leonard V. 
Rating:
5.0

Excellent customer service by Jeffrey.

JESSE O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
2.0

Filthy van inside and out. I paid for equipment (2 wheel dolly) that was not included. Other than automated communication, there was no communication or acknowledgment at all.

Robert G. 
No reviews have been submitted for this location.

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