Customer Reviews for Ervs Automotive
(U-Haul Neighborhood Dealer)

170 reviews

1570 W Grant Rd Unit 2   Tucson, AZ 85745

(520) 441-2861

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 441-2861

1570 W Grant Rd Unit 2
Tucson, AZ 85745

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Thank you. People at Ervs were quick and efficient. Thanks again

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

JASON O. 
Rating:
1.0

Location didn't have reservation-transferred to other location without telling me, transferred back to original location - Van was dirty, seats covered in hair-human and dog, dents on back of new van that hadn't been documented, floors dirty in van, no receipt sent, additional charges 4 days after van returned. Van returned full of gas, No damage, took additional insurance just in case, 20.00 after hours drop fee not mentioned during pick up and check out. I've used U-Haul many times... Never again.

CASEY M. 
Rating:
4.0

Customer did not leave a comment.

TEVIA S. 
Rating:
5.0

Customer did not leave a comment.

Marlon F. 
Rating:
5.0

I cant think of anything that would improve renting a moving truck

ANDRE A. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDRA M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
4.0

Instructions or alternate plan when site is unreachable for any reason. Have instructions on website of what to do if internet is not reachable.

Efren M. 
Rating:
5.0

Customer did not leave a comment.

Guy C. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Helpful, considerate staff. Quick & easy rental. Thanks.

MARY H. 
Rating:
4.0

wished i could have made use of the app pick-up. good service and attention otherwise.

CLAUDIA K. 
Rating:
3.0

Customer did not leave a comment.

JANA C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Employee was very helpful and professional.

MATTHEW F. 
Rating:
5.0

Always very nice, quick and helpful. Definitely a great place to rent from.

Dylan F. 
Rating:
5.0

Customer did not leave a comment.

Celso M. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA C. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn M. 
Rating:
5.0

prepared, knowledgeable, friendly

JOEL L. 
Rating:
3.0

I need someone to call me when they can. Tier 2 complaint

Kyle G. 
Rating:
5.0

Great experience. I love the dogs in the office.

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

Eva M E. 
Rating:
5.0

Customer did not leave a comment.

Dylan F. 
Rating:
5.0

just like the last 2 time this is a great place

SCOTT M. 
Rating:
4.0

I originally made a reservation well in advance with a U Haul dealer in my area. When I arrived I was advised they did not have a rental trailer in the size I reserved. They directed me to another dealer 10 miles in the wrong direction that had one. I went there and they could not rent it to me because it was under repair. They directed me to yet another dealer five miles further in the wrong direction. They took care of me after repairing a bunt out bulb. When I was done using it 3 days later I was required to return it to the same remote dealer 15 miles away not the local dealer I originally reserved at to protect my rental rate. Although the serving dealer was good it was ridiculous I had to drive so far to accommodate U Hauls failure to meet my reservation request. Beware of U Hauls lack of equipment. There is no availability guarantee. You may find yourself wasting hours chasing down finding and eventually returning your requested equipment and then having to bend to their contract obligations to protect your rate. Not a good system.

BRADLEY T. 
Rating:
3.0

Customer did not leave a comment.

ARTURO R. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO S. 
Rating:
5.0

Customer did not leave a comment.

SHANELLE M. 
Rating:
2.0

Drop site was a garage that I was met at the door by a barking pit bull. Young employee called off the dog, no issues and came out to check the truck in. Kid was polite and efficient after he realized I was a customer and not a wandering homeless guy in the area.

Marvin S. 
Rating:
4.0

when I dropped it off no one was around so I could tell then 1 of the tires had a nail in it I had to put air in it before I could haul my load because it was low

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

ANNA MARIE T. 
Rating:
5.0

Customer did not leave a comment.

Wenona D. 
Rating:
5.0

Great customer services. Thank you

Marion G. 
Rating:
2.0

The truck was very dirty. I had to clean the winshield so I could see to drive. Additionally, there was a sign on the door that said all customers must wear a mask per Tucson law, but when I entered one of the gentleman who workS there was not wearing a mask. It's made for a very uncomfortable situation.

Peter M. 
Rating:
2.0

Employees should wear masks out of respect and to protect the customer. None of the employees wore a mask. Contact free pickup should be contact free. Two employees without masks were involved in this pickup because they had not prepared for my contact free pickup. Keys were not in box and code was wrong. I am beyond dissatisfied. This is my second bad experience with uhaul during the pandemic. My health has potentially been compromised. I am so careful. If I get covid it will likely be traced back to this uhaul experience.

MERLE D. 
Rating:
3.0

Customer did not leave a comment.

Courtney C. 
Rating:
5.0

The 10' truck I rented had some obvious issues that needed to be serviced, including problems with shifting in low gears and sputtering while breaking. Given the low mileage of the engine, this truck has been unfortunately neglected. I recommend test driving after each customer or more frequent servicing to ensure safety.

Kevyn J. 
Rating:
5.0

Customer did not leave a comment.

JODI M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
4.0

Customer did not leave a comment.

Allen F. 
Rating:
4.0

Customer did not leave a comment.

ALLEN F. 
Rating:
5.0

Need a receipt thanks

CHARLES E. 
Rating:
5.0

Jeffrey was polite, and helpful. Great experience

TROY P. 
Rating:
2.0

They weren't acknowledged when he walks in, we sat there while he talked on the phone, answer the other line outback on the phone and when he was done slowly sat up and said what can I do for you? The best part of this place were the dogs in the shop.

Aaron B. 
Rating:
5.0

Great customer service!!

leonard dell C. 
Rating:
5.0

Very nice and helpful staff. Jeffrey was particularly great.

Leonard V. 
Rating:
5.0

Excellent customer service by Jeffrey.

JESSE O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
2.0

Filthy van inside and out. I paid for equipment (2 wheel dolly) that was not included. Other than automated communication, there was no communication or acknowledgment at all.

Robert G. 
Rating:
3.0

Not clean, but not disgusting. There was an issue with the tire but it was quickly resolved. Dash lights didn't come on, tough to see after dark. Nice guys.

Cynthia C. 
Rating:
5.0

Great service

Jim N. 
Rating:
5.0

Customer did not leave a comment.

Eddie L. 
Rating:
5.0

Nothing, service was as excellent as when I used them before. Friendly and helpful, they were even nice enough to give me a jump when my car wouldn't start .

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Great Location. I have been picking up and dropping off trailers there for several years. A very professional, courteous, and positive member of the UHaul team at this location that I enjoy dealing with.

charles M. 
Rating:
3.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Great service, the staff were very helpful and friendly.

Steven C. 
Rating:
5.0

This is the first time I have ever rented from U-Haul the entire experience was great. This location for fast, helpful and got me out out the door.

Ted P. 
Rating:
4.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

It was pretty easy. Can't think of a single thing to improve my experience..

thomas N. 
Rating:
5.0

Awesome experience very knowledgeable.

Ezequiel A. 
Rating:
4.0

Very nice and friendly young men and helpful.

Jesse J. 
Rating:
5.0

Excellent experience with this location, the truck and the staff!

Becky N. 
Rating:
4.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

folks at Erv's were awesome...answered all my questions in advance and day of rental. the only clunky part of the process was the return via the website, which tells you you'll take/upload photos yet that step did not occur resulting in three tries (each successful i was told) to return the equipment.

Robert A. 
Rating:
5.0

Offer discount incentives.

Annamarie B. 
Rating:
5.0

Customer did not leave a comment.

TANJA F. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Joey D. 
Rating:
5.0

Customer did not leave a comment.

Vicktor K. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The only problem I had was that I couldn't check the vehicle back in after work hours. The app AND the website kept telling me the reservation number wasn't correct. I returned the vehicle at 8:15 (due back at 8:45) and left the keys in the lockbox.

Juliana C. 
Rating:
4.0

Customer did not leave a comment.

Tanja F. 
Rating:
5.0

Nothing! Very happy with service!

Lisa D. 
Rating:
5.0

Amazing customer service. Jeffery was attentive and very helpful. I would happily rent again knowing he's there to help

Ashton L. 
Rating:
3.0

They have limited opening hours and returning the vehicle was a problem because the key would not fit in the slot of the return box. U-Haul telephone customer service was totally useless. The lady at U-Haul acted is it was my problem / fault that the key didn't fit, rather than try to solve the problem. Very poor customer service.

Slawomir B. 
Rating:
4.0

The check-in/our times should match those of the store. I arrive at 7am because that's the time I scheduled my pick-up and come to find out the place didn't open for another hour. Sucks when you're on a schedule and it's listed as a 24/7 pickup option.

Natalie R. 
Rating:
5.0

Customer did not leave a comment.

Harley W. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Marcos C. 
Rating:
5.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Customer did not leave a comment.

LEIGH C. 
Rating:
5.0

Neighborhood dealer did a great job. The only thing I wish for is for UHaul to put tongue jacks on their trailers. It is very difficult to hitch a large trailer with a heavy tongue weight and no jack.

Jeffrey E. 
Rating:
5.0

Excellent place to do business!

Eugene D. 
Rating:
4.0

This location provided a number to obtain roadside assistance when the auto hauler had a flat in New Mexico. The 1800GOUhaul number did not work from mile marker 54 on I-10 in New Mexico.

Grady E. 
Rating:
5.0

Very kind personnel

christina J. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Friendly and speedy service!

Matthew R. 
Rating:
5.0

Fantastic young guy that helped, very well groomed, polite and very professional. One the best experiences with U-Haul we have had in a long time. Big hearty handshake and a tip of the hat to him!

Wendelynn K. 
Rating:
5.0

I wish the price was less. The milage is a killer. I would like to rent more often from uhaul but sincd the prices are so high i dont use u often. Maybe next time the prices could be a little cheaper or a flat rate of some kind. Anyway the location was great. Good customer service.

Dakota P. 
Rating:
3.0

Customer did not leave a comment.

Marylee L. 
Rating:
3.0

Customer did not leave a comment.

lida E. 
No reviews have been submitted for this location.

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