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Kelly C
Customer Reviews for Ervs Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The headlights only show about 2 car lengths ahead when unloaded - really should be farther out...
SCOTT COpen trailer had tree leaves in it. No big deal!
Jim BHe is good man
aman zEverything ran very efficiently. The only thing I might suggest is that you guys can take the pictures of the trailer first, and then have the client just validate that the pictures show the current state and condition of the trailer. That saves the customer of the time of having to photograph and upload everything.
MATTHEW SDirty and not well maintained. It got more difficult to start each time and after 4 days, it wouldn’t start due to a dead battery. Had to call for roadside service.
JERRY SPlease replace tires on the trailers, the tires i got where practically bald and I didn't realize till half way across the USA, it made it fine but man was I worried, definitely have your people check tires, the one I had, had a bubble in it so it was worrisome. Thank you
DENNIS BGreat customer service
LINDA GDrop off was quick and easy! I can't tell you how nice it was to drop off the trailer since I just moved from Minneapolis :-)
SCOTT Ealways have friendly and fast service at Ervs
FRANK WFriendly staff, very efficient.
JOYCE BAbsolutely nothing! Service representative on the phone, pick-up site, and drop-off site were very helpful and efficient. The process was streamlined. Professionalism and experience were evident.
ALEXIS CSame as above- I’m sure if I was able to drop off during normal business hours my experience would have been better, but what a pain!!!
Marcy FU-Haul had no A/C and was dirty inside. would like a partial refund if possible please.
Adam PThe AC in the UHaul did not work
Hasmukh DVery Helpful
RUSSELL FNot a thing it was a quick process with excellent customer service
Ciria HThe only issue, no dollies were available at any location.
Lucio RI completed the pre-checking process, but still had to go through the check-in anyway.
Jeremy GClean, efficient, professional. Keep it up! Thank you…
Matthew SStill waiting on my call back.
Cody MNot charge an extra day because of an accident on the freeway.
Shannon CExcellent customer service.
benjamin jA little hard to find but called and received detailed diretions
peter dThey were great
John WFriendly and professional staff
aLEJANDRO CAll my reserved items or not available in this lead to extra time spent on the move, extra cost to me and extra inconvenience. I specifically requested an appliance dolly, and since I did an after hours pick up, no one was available to provide me one, and I could not get one from U-Haul until the next day.
Don MPositive experience with excellent customer service provided by Jeffrey and Mike.
Marcus MFriendly staff
Lia BThis is a Family own business. Excellent Customer Service!! Very helpful and pleasant to talk to. I highly commend this company. I was very well taken care of. I will be using them again in the near future.
Mimi RThe van that I rented the tires were very low I kept on having to go back and get them filled up , different locations a total of three times then got charged over from mileage I returned the vehicle early , not even a full 24 hours, I have to run in the vehicle you can’t even call them directly if you have to go through a customer service line, these people didn’t explain anything to me when I rented it the van ! 220.00 I got charged $ horrible place ! The van was dirty , smelled !
Patricia MYou charged me $364.55 extra on my card I don't understand how this could happen your company should be able to do simple math makes no since to me how could this happen???? Moving is not cheep, taking hundreds extra THATS CRAZY!!!
Michael FThe location is easily accessible, with ample parking space. The young man at the counter was well trained about the rental process and regulations. The entire procedure to check out and return the truck was very easy.
Mark DI was very satisfied and the young man who helped me was also very nice and helpful!
Patty RGreat people who do it right. Everything went well and I would recommend them no questions asked!
Steven EGreat customer service!
Sheryl IExcellent customer service!!!
Nate CNothing, they were excellent lenders
Grace RThe service rep was friendly and very helpful. I had no issues at all, except that it was hot when I was packing but that's not your fault. I have always used U-Haul and will continue.
Troy bNot a location problem, but an equipment design issue. The new hitches are very noisy. The hitch is loose on the ball allowing for quite a bit of movement of the hitch on the ball. Even with weight on the trailer (properly loaded for weight distribution) the noise is extremely noticeable and somewhat unnerving traveling down the highway.
Lynne RIt is disconcerting that you make such a big show of the rental being 20 bucks when it then rings up to over $50. Instead of creating loyalty that's likely to make a customer feel lied to and taken advantage of.
Jeffrey SThe store was closed when I got there during posted open hours. An employee eventually arrived, he was obviously late for work. He then insulted me because he felt I was not proficient enough at backing the trailer across the parking lot into a small parking spot. Is this really my job? I managed to drive it from Minnesota to Arizona without incident, maybe the problem isn’t me. Some instruction for backing a trailer around a curve would be welcome if it came without the mansplaining attitude. I never went inside the store-since the late employee hadn’t opened it yet- so I can’t rate the interior.
Joanne DThe online checkout process kept sending me back to the start every time I tried to take pictures, I couldn't get past the first screen or two and needed to contact one of the guys inside in order to return it.
Baron TI’ve been using this location for the past 4 years. Great staff, friendly and attentive. They also have their equipment always ready to go.
Ezequiel A