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Cornelius B
Customer Reviews for Essential Storage WMO LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
easy hook up and pulled easily. Vehicle loaded onto trailer easily and secured with straps and chaims attached to trailer
James LThe truck was not clean on my scheduled pickup time. Everything else was okay.
Terrell WI’m disgusted with this overall rental experience. Uhaul changed my pickup location without telling me. I wrote down when I originally made reservation. I picked a spot that was close to apartment. U-Haul changed to a location 20 min from apartment. Then was told location closed at 7. We got there at 4:30 to find it it closed at 3. Then sat on hold forever to wait for them to change to 24/7 pickup. Totally ridiculous.
Rachelle ZKeep up the Amazing work you do!!
Albert BNothing the pickup was quick and easy, and drop off went just as smooth. did an Amazing job, Thanks 😊
Amy Gthe young lady that helped me was very courteous
Paul GGreat customer service as always.
Elaine PThe lady was extremely helpful and even helped me hook my trailer up and make sure the lights worked...10 out of 10.
BEN WVery tight on equipment and blankets were not folded due to low inventory. Very nice lady.
Lessley DN/A
Deborah WThe whole process was so easy. The office staff was very friendly and easy to work with. Highly recommend
Carla PThis was a wonderful experience!!
Linda WWindshield was very dirty and a headlight was out.
Felicia CVery friendly and helpful.
Michael JBest service i ever experience
MARVIN JAlways friendly, equipment always in good condition, never had a bad experience.
Wayne BNothing
Rusel FVery quick and friendly. Great experience
James RU-Haul was dirty and out of gas
Mason DEverything was smooth and perfect! The woman that helped me was super friendly and made sure I was set up for success and that I understood everything.
Daylon ABest location
ELAINE HHave more OPEN hours.
ANDREA WNothing just Continue great customer service and knowledge of uhual experience i love this location
ELAINE HAMAZING
Beau DI love to Rent from this location the staff is friendly and very helpful.
ELAINE HThis is the best place in town to rent from. Takes just a few minutes. Outstanding customer service!
David VCustomer service was awesome!!!
KENYDA DBest deals 💯
JAMARI HNothing
LATRICE MThe lady was very helpful
Ebrima CAir conditioning barely worked , tires pressure was low, engine light was on, no backup cameras like others I’ve rented
LILLIAN RI would and will use this location again. Not only was the vehicle clean, it was in great condition. The lady that helped with the reservation, I forget her name, was extremely nice and helpful.
ANTHONY MJUST KEEP UP THE GOOD WORK!!!!
ALAN HVery Friendly, Fast and efficient. Would definitely use this location again!!
JAMES MVery friendly and helpful. I will use them again.
DARYEL HVery friendly and helpful.
SHAWN JThe staff person was great. Thank you Amy
RICHARD FThe lady who helped me rent the truck was very nice and cheerful. It was a holiday and she was just super pleasant, efficient and curtious.
MARIANNE BClean the interior of the trailer, there was a lot of dust and dirt. Otherwise, everything worked out well. Collection and drop was simple and safe. I will do business again.
Shivanan SProvide a tote dolly to lift heavy trailer tongue. I have a bad back and I needed to help the lady attendant remove the trailer!
WELDON GStaff was very helpful and a fun person to assist!!!
GREGORY FEquipment was in good shape done exactly what I wanted to do employees very courteous and helpful so grateful for him
SPARKS NVery friendly and attentive service! Sherry gave me clear and easy instructions for access. The unit was clean and climate controlled storage was comfortable. The wide bay doors made loading even large exercise equipment easy. Wonderful unit so far and easy access with good security. Will continue using and recommend.
Andrea T | ReservationThis storage unit was canceled because there were glitches in the third party affiliates with processing the $20.00.. The system error was charging me for the non -refundable again, while anticipating to purchase packing supplies at checkout under my account. Therefore because I had to cancel on behalf of untrustworthy system errors I felt as though my account could be compromised And I would like to hope that I can receive my $20.00 back onto my credit card as reported to my credit card company. Necessarily because my supplies were going to be purchased with an entire different type of credit card.. This third party affiliates system fail to protect my confidential information. Therefore please reconsider your decision per your policy and please return my $20.00 processing fee back onto my credit card account.. Thanks For Your Understanding IN THIS Matter. Potential Customer/ MJS
Mabel J | Reservation