Amanda provided excellent and friendly service. Very satisfied.CHRISTOPHER B.
Customer Reviews for Essentials Towing
(U-Haul Neighborhood Dealer)
Troy, NY 12180
Services at this Location:
- Mon–Fri9 am–7 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service.CHRIS F.
Customer did not leave a comment.Barbara R.
This space was a disorganized disaster. There were cars everywhere with no signage as to where to park the uHaul. Not an employee insight. They called attempting to assign an alternate drop off location, hours after had already dropped it off.Spencer C.
Definitely do your own check over the truck with pics and videos. The mileage didn't match the uhaul site's and the gas gauge was lower than half too. Just be smart and take video of the inside and out for reference. Overall, it was all good and fine.Jonathan C.
Customer did not leave a comment.John D.
Customer did not leave a comment.Jim D.
I went to the location prior to drop off. The staff was there and helpful in giving me drop off instructions.WILETTAMARIE W.
The U Haul reservation center cancelled the truck that I had reserved twice, once on my way to pick it up. They wanted me to travel 40 miles to pick up a truck, just an awful system.MICHAELN G.
Customer did not leave a comment.Jacquetta W.
Customer did not leave a comment.Jeffery S.
First off the location isn't open 24 hours. Second you couldn't check in to get the vehicle so waited 45 minutes to find out which vehicle was mine. By the way vehicle was unlocked and keys left in visor so any random smuck could walk up and steal it. Then after returning they couldn't even find the vehicle being rented. After all said and done they tried billing me twice when I returned the vehicle with exactly how much fuel it had.Kyle O.
Customer did not leave a comment.Joseph B.
Everything went great, virtual transaction was smooth and pain free...great job!william K.
Customer did not leave a comment.ashley I.
Made a reservation for Sunday, but they were closed on Sunday and had no idea about the rental. Had to wait an hour for someone to come by. Gas was 1/8 lower than reported, the cabin smelled like cigars (wrapper found), the bed wasn't swept, and the cabin was not disinfected.Daniel N.
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