Your app doesn’t work. It took me 30 min to get going! I had to leave without finishing the setting up and record the start km. Than at drop of it took me another 30 min to reach somebody to fix the mess. This is recivuloud and I will never rent a u haul again without an agent present! Fix this mess!!
Katharina G
Customer Reviews for The UPS Store 629
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was very helpful and helped me pick up the vehicle since I was having trouble doing so through the app.
Hermann KI did the pre-check-in on the website, but when I got there, I couldn’t get it to work so I had to get assistance inside the gentleman that helped me was was very good
Russell MThere was an administrative delay in picking up the truck. Returning the truck involved a lengthy process of taking a lot of photos. Cumbersome
Gay SExperience with the UPS store employees was excellent. Experience with u-haul online support and the u-haul app was atrocious. Would not recommend uhaul, especially the app pick up, to anyone.
Alyssa C