When I pulled in, the attendant could have walked over and greeted me.
MICHAEL D
Customer Reviews for Esso Gas & Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul rep was so very courteous and professional. He made an otherwise difficult situation, much more pleasant. He was very knowledgeable and explained the pickup and drop off processes, so I clearly understood the next steps.
Leslie GFront axel upon walk around driver front may have been leaking as there appeared to be oil leaking. We did a video recorded walk around in our devices to film as rep was not willing to come do inspection with us to cover us for any liability. Also found garbage left in the vehicle. The check in orocess the tsblet they use was not charged, the rep had issues and had to call for support which was fine, but despite providing the exact address and having the rep repeat exactly for understsnding.. the return locstion got put in wrong and not even the same city we needed. Thst prompted another call to uhaul. That agent spoke quiet and was curt and a bit rude and all i politely asked was for a change of the drop off location. They were rude and the call ended with "i will change it" and that was it.
Douglas MFriendly staff member at this location. Returning the truck was easy process. I will definitely rent from this location, when needed.
RACHID KThe personnel was too helpful and fully detached the trailer while my car was still on the lift. I did not realize this until I was backing off, as he refused to let me try to check the connection saying he had it. Luckily, both myself and my car are undamaged.
Jennifer K