One word to describe Ettingers AWESOME
JERRY B
Customer Reviews for Ettingers Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have trucks returned with full tanks of gas so the customer doesn't have to fill up right away and then not get any credit for returning it with more than what was in it or offer a credit for early returns as well.
JODY TA great checkin and checkout process. It was really very good. Pleasant and hassle-free.
KEITH AEddingers is the only place I use exceptional service outstanding group of people
JERRY BVery good customer service and explained thoroughly to where I understood the rental details. Would highly recommend this location
TRACY SPlease make the 10' trucks with air ride seats..it was a rough ride.but it totally was the perfect size for moving my daughter & grandson.
Nancy TU-Haul truck needs an alignment. The strap on the appliance dolly is ripped about halfway through and the wheel bearings are shot. It was difficult to use and not worth the money.
DAVID DEverything went smooth.
Kristi MAdvise ahead of time where the key box is located.
Richard FHelpful folks
Kellas RI used two diffrernt locations in town and the staff was very helpful.
MISTY SFabulous customer service!
Lesley MFriendly service and excellent location.
DALE KIt was very easy and they were very nice
KIMBERLY WThe agent and the yard guy were extremely friendly and helpful. Nothing at all negative or improvement needed.
MARK DI wanted the next smaller trailer which was the exact size I needed. I only had half the trailer full and as I drove the load shifted towards the back. This caused the tongue weight to be light which made the trailer pull poorly.
RAYMOND RThe gal where we turned it in was very rude I would not tell anyone to pick up one 8n saisall ok at all she treated us with out respect and talked down to us we just left the place up set she was like that young gal Come storming out as soon as we pulled in telling us the truck stinks and we had to pay extra day just very rude get rid of the gal not good for your business.
Elizabeth rI would recommend Ettingers to everyone! Excellent and courteous staff!
Brian FGreat dealer- they called to advance and confirm my reservation and my checkout was quick and expedient. Also very accommodating and pleasant to deal with.
Donald WI was treated in a professional and courteous manner. I cannot think of anything at this moment that I would change to improve service..
Branson TGreat people to do business with.
glen sA+ all the way around. These new F650 trucks are super nice. Bluetooth radio for your music and hands free calling they drive like a dream. Highly recommend.
Tony MGreat service, just what I needed...
Don TTrish Etyinger was the lady there. After a week of packing, driving 4 hours, & unloading .... she was a breath of fresh air! Very positive, pleasant, & and a quick, easy check-in!
Elizabeth SAnother great location with very helpful and friendly service! Thank you!
sandra rGreat place to rent from and very friendly and helpful staff
Derek WThey were nice but my quote to rent the truck ended up being way more expensive than what I had to pay, also your website is terrible in the sense that I was supposed to pick up in Caney and return to Caney but had to go to Bartlesville to pick up and return to Caney it’s 2023 as a customer you should know that Caney didn’t have a truck and I had to do all the calling to find where I was going to have to pickup truck then get a quote then have to pay $100 more. I know you don’t really care because I need your truck. Last month I rented the same truck for half the price just didn’t return to Bartlesville that’s unexceptible. Thanks
David YThe app was a total waste of time and aggravating. Nothing was smooth or easy, the truck smelled of smoke. Picking up and returning the truck was the worst uhaul expierence I have ever had. Will never use this location again
Steven MTrish and the rest of the staff at Ettingers are always so great and helpful and would highly recommend them.
Derek WAlways a great experience and very nice to deal with, would highly recommend
Derek WEverything was good
DEBRA WWe went after hours, the self checkout app didn’t work, called customer service and they said to just leave it there and they would take care of it…we hoped it would work out
Terri KHeavy lift slings should be available for purchase or rent. The fuel tank was empty to the point there was concern it would not make it to the nearest gas station. I would like to see U-Haul go back to put up the truck full of fuel and return full of full. I put 188.00 of gasoline into the tank to fill it up. I did not know what gas mileage to expect so I needed a full tank. I drove approximately 220 miles and donated about a half tank to U-Haul. The 43.00 fuel "credit" would not have purchased a 1/4 tank of gas. Truck has excellent power, AC worked great, drives just as easy as my F350.
DAVID JWonderful people and the truck was great too.
Heather LThey need to place a drop off box closer to their return here sign.
Fernando LDon't forget good strong blankets, a real hand cart, tape, portable cooler for ice/drinks (stay hydrated) and last, but not least, another helper. You think your in shape. Time to find out how to sweat. Also, Safety no over extending.
Scott SService was great very friendly
TELLUS OAs always Ettinger’s was great
Derrick WThe staff was very friendly and answered all my questions.
Charles RNext time don't pull from my account without calling me to authorize payment. The fact that none of your agents reached out to discuss the payment is pitiful, will make complaint to better Business bureau for lack of transparency.
Nicholas LWas charged $80 more than what was quoted and duplicated and still has not been reversed. Will not be recommending uhaul to anyone nor will I ever use them again.
Amanda DNot sure, kip up the good service for this community 👌
MAXIMO SThey are always very courteous and prompt and very kind.
Derrick WExcellent customer service. Chad went above and beyond to help us.
Mari RExcellent customer service! Would highly recommend.
Mari R