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Joseph S
Customer Reviews for Eurotrans
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In the directions to the location, I would give more details on how to get to the location of the pickup. The side road can be confusing depending on the direction you are coming from or if you pick up truck at night. Otherwise, great straightforward experience.
Craig BService needs to be improved
Jayaprakash NThe additional items we ordered were not in the vehicle - blankets and dolly’s
Carmen GI didn't use the hand truck and you charged me for it.
KIMBERLY YQuick and easy drop off from a friendly and helpful employee.
Scott HBill, the manager charged me for an extra day despite the uhaul representative adding me additional 4 hours as courtesy since the unloading guys I booked using uhaul app landed late by 2 hours.He insisted that there’s no mention of ’free’ hours when the rep added those hours. This begs the question of why was the reservation only extended for 4 hours and not for a day?!! This location closes at 4:30 pm. When I arrived at the location to drop off at 7:15, I had to struggle finding a parking spot.
naveen jThe people that run this location are outstanding in Customer satisfaction Highly recommend this location
Lyle SLady didn’t seem to know alot as an example. Was a sun pass included. I just had to buy one.
Deborah HI reserved uhaul in Alpharetta then had to go to Cummings to get it. Had to wait for half an hour for sales person to show up
Christopher APlease have all the equipment requested OR communicate with the customer before they show up to pick up rental equipment. I had to run around to get equipment from another of your locations. Waste of time and gas.
Clyde CNot where I originally wanted to rent . Did not like the location.
Thomas LThe suspension needed inspection but did get the job done
JOHN CThe woman I rented from was excellent!
ROBERT HGreat customer service the dealership is friendly I recommend this location Ay moving company LLC Atlanta professional mover 678 886 0204
ADEWALE YEnsure 24/7 check in is working as planned. I had to wait on hold for 20 minutes with uhaul in order to get the online check it to work. Otherwise all was good.
eddie lThe lady at Euro Trans was very nice and helpful.
Amy DBreaks need service
CARMELO MCrabby guy that hooked me up and when I returned it I was told that it was hooked up wrong and I could have had an accident. The clerk was fantastic!
Trava BVery nice
Rene CFriendly staff
MARK LTruck smelled of cigarette smoke. Fine the users that leave it that way. Spent 3 days in a smelly truck
Karl PMy reservation was at 9, but I waited an hour for them to open the doors. The owner and his wife appear to be the only ones working there, and they were delayed by small traffic accident. I will not rent from Uhaul again if I have to pick up vehicle here
Grady GVery easy to do business with!!! A+++ rating!!!
Dave SVery satisfied with everything.
Geronima PTook a very long time to get checked in. The parking lot is NOT flat, so when returning a trailer during off hours you need to try and find room to park it sideways or find a rock to keep it from rolling. The only flat area was being used by a very large boat they had on their property.
Ashlyn KYou need to cease to use this Euro Company,in Cumming, who did not even show up to give me the truck.. Customer Services saved my move by allowing me to get into the truck remotely. This company should be removed from U Haul using them. There are plenty good ones in town. I will be using Enterprise moving forward.
Dan F