Customer did not leave a comment.
Brian C
Customer Reviews for Evans Black & White Knight Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When dropping off the Uhaul in Sanders, AZ = was told there was a car wash - No car wash there - had to clean uhaul with buying extra things and clean in the middle of nowhere. They need a car wash in Sanders.
Cynthia EVery helpful and very nice person
Frankie EFrankie was great! He offered me options to save $$$. I’ll be back when a need arises!
James Lowner very rude.he made us feel like we were bothering him.he was under the hood working on an old truck.building was dimly lit.pit bull dog inside location.
jim rWe rented a trailer at a location close to Flagstaff and 2 days later they no longer had the size we reserved, so they reserved the bigger trailer for no extra cost...the night before we were to pick up the trailer, we received a call stating that they didn't have ANY trailers for us...But they were able to find 1 large trailer for us 2 hrs away in Chambers...we ended up driving for 4 hrs round trip just to pick it up...VERY inconvenient...Other than that hiccup, everything was great...All of the reps for Uhaul were wonderful.
Kimberly TLooks are deceiving. This is a auto mechanic repair shop in a small location. But when you meet the owner, he is a nice young man who did a great job with service. We were an late notice reservation but he didn't bat an eye. Would recommend his location.
debbie sDid a awesome job..
SHAWN HThe only problem we had on this is that they were trying to locate the forms on the computer but after they found it, we were okay with it. No other problems.
GENEVA NNot very happy about returning my uHaul trailer within an hour of taking it and uHaul would not change my rental date because my renter got COVID and can not move out when he said he would because he is quarantaned at home. So we had to return the trailer, and so we did not use it, and uHaul won’t give us back our money nor shift the rental date, even though we returned the trailer within the hour. Poor customer service from uHaul. Return my money. Or at least charge me for one day only instead of the full charge. It’s not my fault our renter got COVID.
Rodney CThe vendor needs a signs to locate the rental pickup/drop off from the interstate. Additional directional sign to the shop from the interstate is sorely needed
Leroy LPeople are nice but it’s filthy
phyllis gI mean, I got the job done but this place is filthy. I thought it interesting that U-Haul would contract with them
alicia Bsmall but helpful.
ERNEST YFilthy location and equipment was not ready. I had to stop at another location and get a light cord fro another auto transport for the one I rented.
James BOver crowded with equipment, the nearest gas station was 10 miles away. The truck was cleaned upon our arrival, it was difficult to pull out of the area due to small access.
PANDORA WDont smoke in front of customers, bury your dead dog, dont talk poorly about competitors business.
Cody Bnothing.
Gene MWhile I had a great experience with the guy at this location I had made a reservation in Gallup New Mexico for a 10 foot truck. U Haul called me at 8 AM telling me I needed to go 50 miles back the direction I had come to get at larger truck that they "upgraded" me for free. I needed a cargo van for the quantity of things I was moving. INstead I had to pay a cab $60 to drive to me to another state, then I got to enjoy paying about 20% more on gas than I needed to. The people involved at the store front were great. Coporate Uhaul however, has ensured it will be a long long time before I use uhaul again.
Josiah RI was overcharged by almost 100 miles. I did not drive that far.
Lionel AVery accommodating
Todd BGet the phone number right in the computer. I tried calling the number on the contract several times, no answer. When I dropped off the truck, I saw the phone numbers on the sign outside we're both different.
James M