Nothing. Customer service is top notch!
JESSIE R
Customer Reviews for Evanston Self Storage & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location always has what I need, the staff is exceptional.
Bradley BThe truck had brake rotor that was warped everytime you hit the brakes the steering wheel shook back and fourth
DWAYNE BThe manager at the location was extremely helpful and great to work with, i will use this location every time!
JASON PExcellent service !
GABRIEL ECustomer service was the best
KEITH RI dropped off on Sunday - Nobody was present
KEVIN KExcellent customer service needs no improvement.
BRUCE TSheryl is very knowledgeable and helpful!!! The unit was super clean and well maintained. Thank you!!
MISTEE J | Overall ExperienceFriendly attentive staff here!
janet Sbuy more tow dollies. They are hard to find.
DON DI am currently renting some storage units and have on various occasions rented trucks and trailers. I have never had a problem with anything. I would recommend this particular store to anyone. Keep up the good work.
RUSSELL FLess smells in office
Victoria WCheryl was AWESOME! Helped us out with a loaner hitch (I had forgotten mine). Great customer service with a smile!
Scott HFind a way to accept cash
GEORGE BSherly, was fun and great to talk to and her husband backed the transport up for me. We got the truck checked back in . She let me know the alternative route to go on when the roads are closed every helpful.
LYNDA SVery friendly and helpful. We got what we needed quickly, but not rushed. I would absolutely recommend this location.
GORDON WVery professional and helpful staff.
MICHAEL LThis place makes rental easy .
STEVEN MKeep up the good quality service, very great no problem no issues.
JOSE QThe driver side windshield wiper fell off while driving through a storm
Blaine PCheryl was great
MARK FSu[er easy and quick. Thanks much
JOHN DThings were great, they got everything taken care of and I was on my way. Great friendly staff, and I will use this location again for sure.
Andrew SSee previous comments.
Hunter BThe manager is so nice and friendly. Everything was neat and clean. My truck had a full tank of gas which was very nice.
JoDell MGreat experience. Storage and truck rental.
Jeff SI do not see away to improve. The customer service was awsome and I felt like a vip customer.
STEVEN MVery friendly and helpful staff. The process was quick and easy.
KENTON Bmake sure equipment requested and paid for is available...
Jody PThank you for everything. You are the best ever!
ANNETTE SAll good! Cheryl went above and beyond to help us out and make sure we had what we needed, when we needed it.
AVRUM MGreat process. Cheryl is on top of her game.
AVRUM MEverything was just fine
Ted OCheryl in Evanston WY is amazing! She helped us so much. Worked with us for the weather delays, made sure our rentals were at the same place for pick up, helped us when we needed a bigger truck and got us the best price. Thank you U-Haul and thank you Cheryl.
Sue DAbsolutely easy and as friendly as could be. They had all the supplies I needed to start packing and everything else to make the move comfortable. I HIGHLY recommend Self Storage!!! Thank you for all the help
Mistee JNa
Laura BEverything was good no problems and never had a problem with U-Haul any time I've needed a trailer or truck
Linda SThe return app was a bit hard to use it was slow and didn't quite upload things adequately I had to restart it multiple times to get the location to work.
Heather SI just won't ever use uhaul again. This location did not give me a contact and was trying to make me enter with a police escort. Now I'm going to have to use my next month's social security to move again, all by myself again, and I've been in two major auto accidents. I'll likely end up on the hospital and I'm in constant fear that my personal items and documents will be stolen or something. Worst experience ever
Diseree ZWe had a very limited time to drop off our U-Haul and it just happened to be on the employees lunch hour. or the doorbell. I had to wait an hour. The return U-Haul website wouldn't load, I was very stressed that I would not be able to pick up my son from preschool in mountain view (40 min away) in time
Madison LExcelent, very knowleand and helpfull
Scott GThe person-less pickup was an absolute nightmare. I have done the person-less pickup several times now and it is a complete waist of time. Each time I have gone to get my vehicle (often at the early hours of the morning, 6AM), the app and website check in is very time consuming, and I always have to do it multiple times. After I finally get all my information in, I have to wait for a VERY long time to be accepted as a driver, even though I go through the process the day before with a U-haul representative to make sure it is a quick a seamless pickup. It sems as though that no matter what I do, it is always a very bad experience picking up a truck through the U-haul person-less pickup process.
John RAbsolutely great experience, would recommend to all family and friends. Knowledgeable, professional and so very kind.
SANDRA BShould be welcomed with cookies and milk.
John WMy storage door was hard to get open and to shut it down and lock thing was hard to function
CHRIS V | Overall ExperienceIt was easy and great for what we needed for my husband to use the motorcycle trailer and use it to pull to our son's house and then unloaded and we drove to strugis and keep the trailer at our son's house and then came home and returned it at home. It wasn't to expensive for 12 days and so it's cheaper than buying one if you are only going to do this a couple of times a year. Worked great for us.
Harry KVery good service thank you
ALBERTO Mgreat customer service
STEVE RNuthin unless you want to sell burgers too.
FRANK MExcellent customer service
Tim Sthis place was very helpful. and they knew what customer service was all about all I can say is thank you for the help.
WILLIAM PMaybe have some wood blocks (or something) available to block the tires and keep trailer from rolling as we drop it off. Easy place to access.
Richard DThe associate was very helpful and friendly.
STEVEN MVery smooth process using online precheck in and online check out.
Brooke NWonder staff!
VIVIAN M | Overall ExperienceProfessional, easy to communicate and work with, perfect storage availability and accessibility, understood needs and made every interaction a pleasure. Sheryl was wonderful to work with and handled every request, question, need with sincerity, helpfulness, thoroughness and ease. She deserves our sincere thanks and appreciation.
CHERYL & | Overall ExperienceI wish you success in your expansion. Evanston is a strategic area for entry into Wyoming. Your pricing is very competitive.
THOMAS W | Overall ExperienceSheryl is a gem of a human and the m so glad she was there to help me deal with the difficulty of moving.
LITHA L | Overall ExperienceYou have been considerate and helpful through my time of need thank you so much
KATRINA M | Overall ExperienceHighly recommended! Friendly staff, great location, easy access, plenty of units available!
ANDREW B | Overall ExperienceGreat storage facility. The staff (esp. Sheryl) were great! Super friendly and helpful - really made us feel welcome as we arrive in Evanston. Thanks!
JUSTIN R | Overall ExperienceStaff was so inviting and helpful. Our move in was very smooth.
ARDELLA K | ReservationPlease excuse me for not contacting you regarding the move out. Work schedule was inflexible. Thank you for excellent service
GERMAINE A | Overall ExperienceWas told by storage company that I could not have made a reservation through U-haul and they would not be able to make a reservation over the phone. They seemed pretty clueless, really.
SAMANTHA B | ReservationClean and secure with good access.
RICK M | Overall ExperienceGreat staff!
KIM B | Overall ExperienceEverything was excellent and service was great. Thank You
Privacy R | First ImpressionsThe reservation process was quick and painless (no run around). The unit I am renting is brand new and very good shape.
Privacy R | First ImpressionsService is great. People are very helpful. I would recommend this place to anyone.
Privacy R | First Impressions