Customer Reviews for Everett Secure

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Everett Secure

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Shakanna I. on

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After hours drop is really easy

Taleah B. on

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behnam m. on

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Jennifer P. on

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Sandra A. on

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FAVIAN E. on

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I just dont like the fact that we paid for everything then we are charged for mileage. We paid $20 for the rent then we filled it up ourselves full tank then we were charged more than we should have been for mileage that was supposed to be included in the $20 bucks.

DARLENE E. on

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Alexandra K. on

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Doug B. on

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Has problems with people stealing gas, so they bully you to fill up the tank even when you only go 10 miles.

sherry s. on

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LINDA P. on

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SEAN M. on

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Have vans on hand, this location never seems to stock them.

CHRISTIAN D. on

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The uhaul credit card and system did not work for a customer and I along with several other customers had to have 15-20 minutes for it to be figured out. Uhaul system caused checking in and processing my rental and delayed my schedule.

al c. on

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Found it strange that the gas tank was only at half-full. People really don't want to add a trip to the gas station during day of moving. I can understand it when you are done for the day to fill the tank back up to full. Other than that, a good truck and smooth move.

CHRISTINE S. on

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service was great - nothing

Rhawn W. on

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BethAnn L. on

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Diana G. on

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The lady at the desk was very snide and condescending. We drove like 4 miles and she wanted us to drive to a gas station and replace the 4 miles worth of gas. That would have been another mile there and one mile back which made no sense. The truck was fine but there is only one size available.

Wallace W. on

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Adam D. on

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Truck had soda spill in the cup holder and wasn't very clean. I reserved a appliance dolly and they didn't even have one, had to go to a 2nd location to get it. Person at the first location said I was going to be charged for it. And all I would have to do is pick it up turns out I wasn't and had to go through the whole thing of being charged again.

Johnathan H. on

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Very secure and clean seeming location. I dropped the truck off at night, but it seemed like a place I would feel comfortable doing business with.

david b. on

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There was a hypodermic needle and cigarettes in the ashtray. I'd like a refund

TYLER R. on

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Great service same day!

Megan H. on

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No one told us the trucks leak when it rains. All our stuff got soaking wet.

John D. on

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TEWODROS T. on

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Austin B. on

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Alex G. on

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Better customer service. The lady who was working the desk was absolutely horrible in dealing with me. Very rude,abrubt, and told me I should move to the place that I was moving to.

Mark Y. on

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The technician that took care of me was helpful, but the managers customer service was not all that good. He was using his cell phone at the counter, texting while I waited for about a minute, which I thought was rude.

ROCIO G. on

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brenda o. on

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Brian C. on

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Very rude , Didn't give furniture protection even though I paid for it, Charged for an entire extra day because I was late due to bad traffic/accident Oh and did I say she had a bad attitude

Debra S. on

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The woman who "helped" us was very rude. She insisted on seeing a military ID and would not accept a valid driver's license that said military on it. The truck we rented died and the oil light came on as we pulled into the driveway of our apartment complex, blocking the entire entrance. Luckily I was able to get the truck restarted and back to uhaul to exchange for a different truck. We had the first truck for less than 15 minutes. I won't even discuss wait time because I've said enough already. I won't be using this uhaul office again.

Erendira N. on

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They made everything so easy! Stuff is awesome and helpful.

Riele-Jane D. on

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The office was closed when we dropped of the rental vehicle, so this is not the best review for this.

Richard L. on

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brian a. on

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Kaleen Y. on

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I had an wonderful experience. The lady that helped us out was extremely cheerful and helpful. thanks for making this move easy!

Gina P. on

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Roger O. on

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Just keep up the good work, I'll be back!

princess o. on

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The Assistant Manager (Cheryl) is very rude. Doesn't know what customer service is. I would like to talk to the owner .

Andrey Y. on

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Judith D. on

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Joe M. on

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James R. on

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The gas tank was at 7/8 full and it cost me $15.12 to fill it up for 5.8 gallons. My total mileage was 15 miles so I should have received a credit but the manager was out of the office when I returned the vehicle and the door was locked and no one was available to help. The driver side sun visor was broken and kept swinging out to distract my vision. Vehicle smelled of strong cigarette smoking.

Tim G. on

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Sarah m. on

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The lady was rather rude because we was 15 minutes late. She also complaining about a different person not leaving keys and how she was charging them 3000. Truck was dirty and kept me from using hand truck

Jeff P. on

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Customer service was very good.. Thank you Garrett

JAY S. on

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MIRANDA Y. on

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Jessica K. on

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