Moving Truck Rental in Everett, WA at Everett Secure Self Storage

I was incorrectly charged over $50 for gas that I refilled, and for pads that I did not use. I am very disappointed and upset that this happened. I should not need to wait 72 hours for this to be resolved.

Excellent customer service and super convenient location! Thank you!!!

Truck was in fair shape, check engine light did go off. The young lady who checked in and out the truck was very nice and helpful.

Nothing.

The truck is a bit tired. Lots of “play” in the steering and the brakes were mushy. It’s had a lot of use:)

Super smooth transaction!! Reserved online. Did express check-in and was on way in no time. Same with returning the vehicle. Great staff—know what they’re doing. Love it when things are this easy. Especially when dealing with a big outfit. Have used u-haul before and will stay with them. Thanks guys!!

No improvements, just very happy with the service provided at this location. I don't remember the young ladies name, but she went above and beyond to get me on the road, even though I showed up a little early.

Easy and quick service. The woman working was very friendly and helpful! Thank you!

You could give me the money I overpaid back

The employee was very nice and helpful.

Best UHAUL rental experience I’ve ever had. Staff was friendly, truck was ready when we arrived, and everything went perfectly. Would definitely choose this location again.

They charged me for two gallons of gas because they said it wasn't quite full. full is full was does quite have to do with it?

Not charge so much for the safe drive. Other than that where the parking of the vehicles when returned was a bit inconvenient, and the return time was not 24 hrs. since I called and explained about my having to catch the bus...three of them to be exact from Federal Way WA. to Everett WA. and missing one connection causing me to have to ask for a 2 hour extension making it after 12 instead of 10 a.m.. Why not consider offering a reward of some type to customers as a "Thank you " after spending $50 on a truck rental. Just a suggestion. Thanks.

Again great customer service!

The best customer service you could ask for!

Super nice Customer Service person!!! Stacy went above and beyond!! Would recommend anytime. The truck had some trash in it and the stirring is off but other than that the truck worked for us!! Will return soon to rent another truck

Lady in the office was rude and refused to even attempt to help me when I explained I wanted to drop off the truck at a different/closer location.

Everything was great! I wish they had more room to take additional rentals. I will consider this dealer first for any of my U-haul rental needs!

Already good.

Wonderfully simple, and VERY HELPFUL AND PLEASANT CUSTOMER SERVICE.

Self check in states keys are in glove box or behind drivers seat. Searched and could not find. Had to go inside stand in line to eventually find out keys were under middle seat. What a waste of my time. If you don’t know where the keys are going to be then don’t say anything, just tell people to do an Easter egg hunt and if the find the keys they win a half hour or hour of their life back

Lock didn't work, tv was stolen. Chose in town because I'm moving in the same city and upon dropping off the truck at the location near my new address was told I could not leave it there and was charged for an extra day

All U-haul trucks should be equips with LOCKING gas cap to prevent theft of gas. gasoline gauge indicated level of gas inside the tank, but Not the records, records indicated other wise. the lost of gas SHOULDN'T have to pass On to the rental customers .

I reeived an e-mail showing how much fuel was in the truck when I first received it showing 7/8 which is incorrect. I received it with 3/4 a tank and I took a picture and sent it to your company through the self check in process. I drove a total of approximately 7 miles (definitely less than 8 miles) I understood that it’s policy to refuel the truck with how much you used and that the one gas station between the location I last used the truck at and the uhaul drop off was in a horrible spot. I knew coming back without a receipt I was be billed for how much has I used (7 miles worth) I was charged for 5.5 gollans of gas. I believe because the inaccurate email I received of the starting gas when I first received it I have been charged extra. There is NO way I used 5.5 gollans of gas for 7 miles. I was charged to fill the tank up when I received it at 3/4 full. Also, the woman behind the counter put a return date of 4:40pm. I returned it at 3:55pm at the latest. She was the woman working when I was there at 3pm to pick it up and there was I returned it. She was rude and not very helpful. I had not realized I chose the self check in and was unfamiliar with it. I asked if I could just check in worth her and she would just repeat you chose the self check in. I can’t do anything to help you. So I sat there in front of her doing the self check in with almost no guidance from her.

This U-Haul location was just fine, it was the main U-Haul phone line that frustrated me a bit. I called early on a Friday morning to rent a U-Haul (9/29/17). I told them I needed the U-Haul for Friday night, all day Saturday and I would return it on Sunday, 10/1/17. The U-Haul rep on the phone told me to rent the U-Haul from the location I did and then call the number back to request an additional day. She made a point to tell me NOT to tell the place I rent from that I needed it for two days so I did just that. I thought that was strange but figured there must be a reason for this. The reason I needed it for two days was because I was using the U-Haul to move wedding decor/items to a venue and then that night my parents would bring the decor/items back to my house and they would return the U-Haul the next morning. The day of my wedding we had just dropped off and unloaded the U-Haul. I headed home to shower and get ready and on my way home I was called by U-Haul. The woman on the phone sounded very upset and told me I had to get the U-Haul back ASAP and it was due at 10AM. It was about 9:50AM at this time. I explained to her that I called and reserved it for an additional day and she said she did not see that on the schedule. I told her it was my wedding day and that I could not have the U-Haul back until the following day, Sunday, 10/1/17. She then told me that wasn't going to work and she had people there ready to rent it for the day. This really stressed me out!! I told her I would call the 800 U-Haul number and check in with them. I did just that and was on hold for nearly 20 minutes! Keep in mind, this is my wedding day and I had a schedule to stick to! When I talked with a rep she said she saw the additional day NOTE but it was never setup in the schedule. She fixed it and said all was taken care of. I asked if she would call the U-Haul lady I rented from but she said she couldn't do that. I then just hoped I wouldn't be charged additional fees and that the lady at the U-Haul place would understand. In the end, I was only charged what I was expecting and all is well. It was just VERY stressful on my wedding day!!!