Customer Reviews for Everett Supply & True Value Hardware
(U-Haul Neighborhood Dealer)

348 reviews

403 405 Main St   Everett, MA 02149

(617) 544-3064

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(617) 544-3064

403 405 Main St
Everett, MA 02149

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was superb, with no glitches. The person who did the papework at True Value, I think his name was Freddo, was very kind and helpful.

Gerardo L. 
Rating:
4.0

I was very happy with the communication , just a little confused with the $400 invoice but when I called they ackowledged the mistake and assured me the problem would be fixed. Overall it was very simple, and easy to rent out the truck.

Hilda P. 
Rating:
5.0

At this location not a thing! Al was extremely informative and helpful. And he explained all the aspects of the rental, this was the first time I ever rented a U-Haul truck. Thanks ! A very easy experience!

mary A. 
Rating:
5.0

Customer did not leave a comment.

simone A. 
Rating:
2.0

It's just worrysum parking in back of a business and no way out except the way in if something was to happen.

KIMBERLY M. 
Rating:
5.0

the service is excellent in this location !!! And Mr. Fredo gives excellent customer service

Edison Arturo M. 
Rating:
5.0

Customer did not leave a comment.

Akayla B. 
Rating:
5.0

Al was great to work with, very informative and eager to assist to ensure I had the unit that was best fit for our needs.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

thais M. 
Rating:
5.0

great value and equiment. Vender was nice and explained everything I needed to know.

Robert L. 
Rating:
5.0

Everything Was Amazing! Customer Service Was Great! Definitely Will Go There Again & Recommend Someone.

Tatiana F. 
Rating:
5.0

Customer did not leave a comment.

Emanuel L. 
Rating:
5.0

Al Lattanzi was a gentleman and a scholar. The van we rented was very clean and in perfect conditions. We will definitely recommend this place to family and friends.

Efrain L. 
Rating:
5.0

The app doesn't work, I waited more than 30 min to be allowed access to the truck because of the poor application interface and couldn't return the truck easily also because of the app. The guy from the store was very helpful and thanks to him I could actually make the trip

Jonathan C. 
Rating:
5.0

great experience, helped us with all our needs.

Alyssa S. 
Rating:
5.0

The owner of True Hardware/UHaul was extremely helpful and accommodating. He was pleasant and answered any and all questions I had. His assistance was greatly appreciated. I would highly recommend this location in the future, and plan to myself! I wouldn't change a thing! Excellent customer service

Annemarie C. 
Rating:
2.0

Open on time!

Yvette J. 
Rating:
1.0

The place I went to should not be allowed to have U-Haul trucks the streets are way to narrow and they have parking on both sides of the street making it almost impossible to fit a uhaul in and out. I would be surprised if there not more problems happen with this location

Joseph S. 
Rating:
2.0

There was no parking and the 4 hours I was gone some one swiped the back passages side of my car. I want the information of the driver. I want that location to contact me with information so I can go through my insurance company ASAP

Kaleena S. 
Rating:
5.0

Customer did not leave a comment.

carlos F. 
Rating:
5.0

Very friendly , excellent service

Bob P. 
Rating:
5.0

The owner was very courteous and professional - understood exactly what I needed in terms of truck size, and made the entire process very easy and comfortable - especially in these crazy times with the Covid. I highly recommend the location as well as they're adjacent to Boston as well.

James M. 
Rating:
5.0

This U-Haul location was great! I had a really easy pickup.

Ezequiel S. 
Rating:
5.0

This has been one of the best customer service experiences I have ever had. This team was helpful and made sure that I knew what was going on at all times. They called me to make sure I knew the time and place of pick up and to make sure I had everything I needed while having the best experience. Al Senior was kind, thoughtful, and made me feel like I was apart of the family. Thank you so much for making my move less stressful.

CHELSEA B. 
Rating:
5.0

Al and his son were absolutely phenomenal! I was running late past their hours of operations where Al stayed a little afterwards to ensure we got the proper service. He is very personable and super sweet he made sure we felt welcomed! The uhaul was clean and worked perfectly!

KAYLA B. 
Rating:
3.0

Customer did not leave a comment.

carolyn L. 
Rating:
3.0

No room to park and no supplies

donald M. 
Rating:
5.0

Customer did not leave a comment.

debra H. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
1.0

Customer did not leave a comment.

laura F. 
Rating:
5.0

Excellent customer service and equipment. Highly recommend!

Darlene P. 
Rating:
5.0

Alfredo was very kind to wait for me. I was running late, and the store was supposed to be closed. He waited for me to come. Thank you!

Shirin K. 
Rating:
3.0

Customer did not leave a comment.

Loraine I. 
Rating:
1.0

Customer did not leave a comment.

Matthieu N. 
Rating:
5.0

Al Lattanzi went out of his way to keep me informed and connected through the whole process. His personal customer service by calling direct was outstanding. You certainly do not feel like just a number. I recommend Al show many of the other Uhaul locations on how to conduct business because he does it the right way. Thanks Al!

daniel V. 
Rating:
5.0

Very good!!!

Sebastiao T. 
Rating:
5.0

I've been through a lot of Uhaul spots over the last 5 years and this is by far the best I have been to. Would absolutely go here again. The team was patient, helpful, and social!

Stuart A. 
Rating:
5.0

Customer did not leave a comment.

Danh N. 
Rating:
1.0

Refer another company moving truck.

Raju M. 
Rating:
5.0

Excellent, professional. Friendly service. Best all around.

William M. 
Rating:
5.0

I was happy with the service

Veronica B. 
Rating:
5.0

Great friendly crew

Timothy F. 
Rating:
5.0

NO HASSLE..IN AND OUT IN 10 MINUTES. MY GO TO UHAUL RENTAL LOCATION!!

susan L. 
Rating:
5.0

Hows about a lower rate for active and military vets

Dennis D. 
Rating:
5.0

I could not think of any part of this rental that needs improvement. Alfredo at Everett Supply & True Value Hardware was fantastic to deal with and I would recommend him and his store to anyone I speak to. I can't say enough about how easy Al made it to do business with him. We need more small businesses to be run like his.

SCOTT L. 
Rating:
2.0

The location address is misread by Google and Apple maps and we ended up to different locations. Super annoying.

Miraj M. 
Rating:
5.0

Customer did not leave a comment.

Gia R. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
5.0

I've already recommended my friends to rent a uhaul from here for their upcoming move! Great experience :)

Julia A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Rhoda B. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Suman G. 
Rating:
2.0

Before delivering the truck you should check that it is clean. You should have a checklist to check out. This should include fuel level and mileage and vehicle condition. Not to mention that you disclose one price and then charge another claiming fees and service, which were not clearly stated.

Gleison S. 
Rating:
5.0

The owner was very friendly and professional.

Prashant S. 
Rating:
5.0

I have used U-Haul from other locations, some experiences were good, others, not so good. However, this location at 403 Main St., Everett...I consider superior, in both costumer service and condition of equipment. Most diffidently I'll be back.

anthony O. 
Rating:
5.0

Excellent customer service!!!

WILLIAM M. 
Rating:
5.0

Al the owner has to be one of the nicest people I have met in a long time.

Marc R. 
Rating:
5.0

Very friendly and professional people. The truck was ready as promised, and we especially enjoyed the check-in process with the owner of the hardware store that operates this location. Highly recommended!

john S. 
Rating:
5.0

Customer did not leave a comment.

Kelvyn G. 
Rating:
5.0

Customer did not leave a comment.

Benson R. 
Rating:
5.0

Customer did not leave a comment.

Marta B. 
Rating:
5.0

Customer did not leave a comment.

Manuel O. 
Rating:
5.0

the representative was very friendly and helpful

Hellen B. 
Rating:
5.0

Please make sure we got all the requirement ex: dolly as request thank you.

David S. 
Rating:
5.0

Extremely friendly and helpful! Thanks again!

Scott B. 
Rating:
5.0

Easy, quick, and professional!

Jonathan B. 
Rating:
4.0

The uhaul itself needed to be swept out. Also, we asked for the furniture dolly and it wasn't there on arrival. However, the people at the location itself were really helpful and great. The truck was also in good condition and we had no other issues.

Steven V. 
Rating:
3.0

Vehicle very dirt both inside and outside.

Gerson R. 
Rating:
5.0

Customer did not leave a comment.

Everett Y. 
Rating:
5.0

Customer did not leave a comment.

Jose anibal L. 
Rating:
4.0

Customer did not leave a comment.

Amber J. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

salvatore D. 
Rating:
5.0

Customer did not leave a comment.

Raydel R. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Josue L. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Al and his son were very helpful, and I will definitely use their location again for uhaul rentals.

Shayne B. 
Rating:
5.0

Customer did not leave a comment.

alec W. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
2.0

Excellent service

Peter D. 
Rating:
5.0

Al was nice and helpful

paul D. 
Rating:
5.0

I was pleased with the service and the truck. However, I wasn't aware that I will be charged if I use the two-wheelers.

william B. 
Rating:
5.0

Customer did not leave a comment.

Raydel R. 
Rating:
5.0

Alfredo was wonderful to work with and very accommodating!

Morgan C. 
Rating:
5.0

Friendly place helpful people I will be back

Alfred L. 
Rating:
3.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

The staff was knowledgeable and very friendly !! I would recommend them to anyone looking for a U-Haul and I checked around you can't beat there price for a rental I will be back the next time I need a truck !!

william O. 
Rating:
1.0

It was a complete nightmare from the beginning.The older man didn't know how to use the computer. After over 45 minutes I was flagged. Stating not to rent me the truck . I NEVER rented u haul before. Finally after 1/2hour on phone with customer service they confirmed there was nothing wrong and I could take truck. He added the insurance when I told him I was covered with my (commercial) insurance . He had the address to my location in NYC and chose a drop off location over a hour away. There were 3 places near the apartment 1/2mile away. I tried calling all day and know one picked up . If they had picked up the drop off location could of been changed.i was able to drop off at a closer location. Great customer service at that location. She couldn't believe that was where they were sending me. They never gave me a real contract just a hand written paper. I Will NEVER use U-HAUL again..

Aida S. 
Rating:
5.0

Al was fantastic to work with. He was super accommodating, efficient, and friendly. I can't recommend him and his business (Everett Supply and True Value Hardware) highly enough!

Andrew T. 
Rating:
5.0

Super friendly & hassle free service. Definitely recommend!

David T. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Great job very friendly knowledgeable staff I will go back again !!!!

Al L. 
Rating:
5.0

Customer did not leave a comment.

Christine J. 
Rating:
5.0

Customer did not leave a comment.

Elsa W. 
Rating:
5.0

Customer did not leave a comment.

Nick D. 
Rating:
5.0

Excellent service!

Joshua P. 
Rating:
5.0

The owner was very friendly and competent

Arman G. 
Rating:
5.0

Highly recommended, very good attention

Jose Miguel C. 
No reviews have been submitted for this location.

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