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Brian L
Customer Reviews for Everything Automotive & Tire LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Northeast midnight. Explain charges for damage. Not charge when no damage
JOAN GVery hard to get into the lock box for the key!!
Richard MActually, went better than expected based on the comments I read online. It is a contact-free experience. The business where the facility is located was not open. If you download the ap and get ready ahead of time, it goes smoothly. Yes, it takes a few minutes, but probably not more than if you wait in line and manually process paperwork. You confirm the information about the truck, take pictures of all 4 sides, and you get the code to get the key from a box. A simple and straight-forward process.
Glen MEasy, remote, drop off location. No personnel were involved and the site was an empty lot so "clean and inviting" is an odd question for remote drop offs.
Rowena WThe location was great. Your app leaves a lot to be desired. First you tell people to arrive 15 minutes early to wrestle with you incredibly lengthy process. We need 20 minutes to get through it the first time. It is cumbersome and redundant. I will not use it again.
brian mIt was convenient and easily accessible
Tiffiny JThey were great and I have recommended them to others. They came through in a time of need. We were flooded out. Thanks so much have a great day
Vince SNo person was present or available for drop off even though I was there during posted business hours!!
Daryll PTommy was great! We were in and out quickly and he was efficient and friendly!
Andrea EThe U haul system was down nationwide so my rental was delayed two hours. The owner of this location was super nice and did everything he could to help me. I would recommend his business to anyone looking for an inspection.
Kristi HOwner at this location went above and beyond to assist me in securing my reservation and all services he provided. My new "go to' location for uhaul rentals. Thank you so much.
Susan pBetter signage at the location, and additional hours of operation.
Jeff MVery Kind People! Had a great experience.
CYNTHIA MIt all went very smoothly. Excellent assistance from Tommy. Clean truck. No problems. Would definitely rent again from this location.
Lisa Lnothing
Wayne NNice people and the loved helping me out!
Bruce QPersonnel/owner was extremely nice.
Trisha Mgarbage including 1/2 eaten snacks & garbage in the drivers cab...
Marc YProfessional, courteous, knowledgeable. Great experience, will use this location again and without hesitation recommend them to friends and family!
Wanye TBilly was very accommodating with the drop off time. Thanks, Billy!
Paul IThere was an issue with the reservation going to a different location and they were able to solve this quickly...only because I visited the site a day before pickup (would have been a bigger issue if I showed up the day of). Truck was not cleaned out at all.
Michael RPerson scheduled to meet us with rental was not at location at time of pickup. Regional manager was helpful at a different location but Billy’s lack of awareness of our rental was incredibly stressful and frustrating. Would absolutely not recommend this location.
Mary LNothing to improve it was wonderful ! Easy fast very helpful !
Patricia SIt's not the company or people. The truck had a bad exhaust leak that came into the cab . Had bad headache after a couple hours .
Michael BThe original drop-off that was scheduled originally did not accept after hours drop-off. I was not informed of this nor was it anywhere that I could find readily available in my online research. A lot of time and mileage was wasted trying to turn the truck in after hours. The woman that I spoke with and that ultimately found the location where the truck could be dropped off was very helpful.
PATTI WOriginally sent to a location in ravenel sc location was closed and gates in driveway could not drop off after twenty minute wait on phone to uhaul had to go another 15 miles further out of way to drop off and was charged another day and more insurance money was told they could do nothing about it then another twenty five minutes on phone with uhaul to get a credit major pain the butt extra hour added to our trip that never should have happened. Bad review for uhaul
kerry rI was happy with everything and would use this location again. Great staff.
Mary FBilly was awesome and set me up with everything I requested. Wouldn’t change anything,’ that is ‘ the uhaul business I used in Brevard. Thanks again Billy!
John RAll was great…no problems!
Larry SVery nice and helpful.
Susan BSuper easy drop-off process. Was grateful after the bad experience picking up.
Brandon CNothing
Bill HExcellent personal, very helpful and knowledgeable.
James PMake sure you givec
niall cEverything went well had no trouble with truck both places were very friendly
larry SThis dealer was exceptional in every way. Prompt, courteous, professional, and FAST! They provided tips and accommodations that I have rarely received from other dealers.
James ABilly Sack is the local owner and made sure that we had everything set up for our cross-country adventure with a 5' x 8' trailer. He took the time to walk us through driving with a trailer and what to expect. We were impressed.
Mark BI'm not sure how much U-Haul business this location conducts, but the staff were organized and confident. The pick-up and drop off process was smooth and efficient.
Owen SVery small facilities. Personnel were very friendly and helpful.
Steve FAmazing and highly recommend. Very friendly and helpful :)
Jessica MEverything automotive was great. Couldn't have asked for a better experience. We actually had to call the Go Uhaul number to be connected with them. We had initially booked at Our Country Store on Rosman highway and the woman there could not find our reservation although we had a confirmation number. We called go uhaul and they directed us to everything automotive since the woman at the first location said she was not going to come in although according to uhaul the location should have been open at 8 am and we arrived at our pick up time of 930. Subsequently, she was miraculously able to find our reservation but said she couldn't help us because uhaul never called her. Which our service person Cindy confirmed was false. Would not recommend our country store. But everything automotive had super cheerful friendly staff and were willing to explain everything about how billing worked. Just really great people there.
Kalie WVery easy. Very helpful. Provided everything I needed efficiently and professionally.
Kim DVery efficient, helpful, courteous, and professional. Glad to work with them.
KIMBERLEE DThe staff at this location were terrific. The second time I’ve used their services.
DUANE PDropped off while the location was closed for a holiday weekend.
Sharon DDue to the virus threat, I did not want the associate to be in our camper van to back up the trailer. He said put it in there which was a weed filled spot. I tried and was unable to do it. So he took it off the hitch and wheeled it in to spot. I asked about a receipt, he said an email would be sent. I never received one. I had returned it on 5/6 at 2:00 well before the return date of 5/7. On 5/7, I went back to the place. He said he had put it in the system, however he had not entered it. So when he did, it was for 5/7 at 2 pm which was impossible since I was there on 5/7, 8:17 AM. I left and received an email at 8:20. It was charging me another day. I called and brought it to his attention, he said he had entered it correctly but went in and reversed it. Now it was correct. When I called my local UHaul place, she could see all the changes on the computer. Nothing had been entered on 5/6. So he had lied to me. I did not appreciate that. We are renting another trailer in a couple weeks. I will drive any distance farther rather than return a trailer to that place again.
Gayle SExtremely helpful friendly service at this location.
Daniel LBilly sac’s at Everything automotive Is a super nice and very knowledgeable man about all makes and models of your vehicle I appreciated the fat the even on a short notice that he had the truck I needed the next no if’s ands or butts thank you Billy for making this move very painless I’ll be back to rent uhaul and continue to have my vehicles there to be repaired
Brian MVery convenient to my location. Thanks
Ron B