Customer Reviews for Everything Cool LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Everything Cool LLC

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Benjamin S. on

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Easy in and easy out.

Jeffrey C. on

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George P. on

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Called me a day before I was picking up the truck and said 17’ truck wasn’t available. Said they would give me a 15’ for the same price or next size up for more money. I took the 15’ and had to make 2 trips instead of 1 . Costing me more time and money because of more miles. They should have given me the bigger one at no extra charge.

Isaiah B. on

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jenita S. on

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Make sure the gate in the vans are bolted down

Paul H. on

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edwin R. on

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Elvin M. on

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Lauren W. on

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The truck we picked up was disgusting. This location did nothing to clean it. It had cigarette ashes in the doors and center council. Mud and dirt everywhere. The pads were not clean. We picked up a truck from a different location two weeks prior and it was immaculate! Shame on this pick-up location!

Peter L. on

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Wonderful service, they even played frisbee with our Border Collie while we waited!

Alana R. on

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Did not have the equipment I ordered and paid for.

John S. on

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Super friendly and very helpful

richard M. on

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This was a family emergency, and at the last minute, the U-HAUL, team was very professional. We will be back in St Augustine in Feb and will use them again.. thanks to them

kevin S. on

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Carolyn P. on

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Nalini H. on

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Gerald P. on

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randy S. on

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Clarence K. on

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Charles J. on

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The cargo area of the truck had several leaks in the roof. Most of my cargo was very wet as a result.

Andrew O. on

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Alfred A. on

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Great people

Melony D. on

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Sean W. on

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Terry A. on

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Offer a 10ft truck with a ramp

Steven G. on

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Cannot think of anything, it was a great experience.

Walter E. on

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clayton K. on

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Magaly K. on

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sheila B. on

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I was very satisfied with the service and the cleanliness of the vehicle. We now have a new go to truck rental destination!

Anthony W. on

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We chose this location because it was a block from our house. Uhaul corporate had changed the pick up location for a business 10 miles away!! This business just happened to have what we needed and knew nothing of the reservation! This has happened twice!! This time I screenshot the reservation when I made it 2 weeks previously. I had also called Uhaul 3 days before to confirm, but they still changed the location on us!! BEWARE!!! This was corporate Uhaul, not the local business!’

charles C. on

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Bruno Z. on

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Hugh J. on

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Everything perfect. Associates kind and very patient . Can't say enough good things about my experience. Highly recommended by me

Mary G. on

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Steven C. on

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Ensure proper lubrication is applied

Javier B. on

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The Everything Cool location is located at a charming furniture / knickknack retail store with super friendly staff. Location doesn't look like much from the outside, but its a very easy in and out with a truck or trailer.

Scott H. on

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The online check in process should be easier or not used.

Gary B. on

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Ben H. on

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Nick S. on

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Cordial and friendly and ease return. Plenty of space to maneuver and park vehicle.

kara M. on

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NOTHING. Everything went smoothly and friendly staff helped with equipment we had

MARK D. on

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Magaly K. on

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brandi T. on

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lois L. on

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Anthony W. on

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James M. on

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Very friendly and helpful.

James S. on

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Zach F. on

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Aaron H. on

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Great customer service! Thanks!

scott H. on

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Gary K. on

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Shanaya T. on

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They double charged me for the truck I rented saying the original fee was a “hold” fee and then added another charge which almost overdrew my bank account. Was not told upfront about a “hold fee” I was told a specific fee amount would be due at pick up not a “hold fee”. I was charged one amount and then all of a sudden the amount changed in my bank account, that’s super sketchy.

chris C. on

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Very friendly and professional will use again

James K. on

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Very quick and very friendly service

Mitzi P. on

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florance V. on

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RANDY D. on

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Sara O. on

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The experience was a breeze. The van was new and clean. I would recommend renting here.

Melvin M. on

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Excellent rental experience!

Steve D. on

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Nicer local truck , the truck was a little dated and beat up

Kim M. on

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cameron Y. on

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william L. on

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The gas gauge on your vehicle makes it impossible to guess how much fuel to replace. And you don't give any credit if we bring it back with full tank when it was only at three-quarters when I got the vehicle. Hopefully in the future I can find other truck/van rentals other than U-Haul.

Linda G. on

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Passenger side mirror was way out of adjustment, windshield washer didn't work. there was no one at the location to help with anything mechanical.

carl C. on

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James W. on

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gerald N. on

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BRUNO S. on

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Nice folks, great service as always!

Richard H. on

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Very nice people and location.

erica H. on

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kelly H. on

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My scheduled movers cancelled on me at the last minute & this location came through in a pinch & had trucks available! They were friendly, quick & the whole process was easy & simple!

james B. on

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Joel N. on

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Everything Cool saved the day for us. The truck was perfect! The staff is so friendly! They also have a great furniture and antique collection. We are very happy customers.

Chris S. on

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Super easy drop off process. Owner met me outside and said just to leave it there

Jerome B. on

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MARGARET B. on

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I had asked for a printed copy of the contract and it was denied, saying it would be emailed. It never was until I needed the info a week later...then I made a phone call, they were busy and 'with a customer', (what was I?). Additional waiting...

Steve D. on

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brad B. on

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ROSEANN R. on

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Taura P. on

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Martha H. on

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Friendly, professional, thorough and caring customer service! (I had a more complicated rental than the usual). Location is also a shop with eclectic home decor and furnishings, so provided a lovely browse while another customer was at the counter.

tim S. on

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I spoke with Gloria. Gloria went above and beyond helping me. Wonderful people to work with. We were extremely pleased.

John K. on

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Rented at this location before. Always super customer service. Highly recommended.

nick H. on

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Great renal..great people

BOBBY M. on

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william P. on

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very personable and helpful

Steven S. on

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Was suppose to drop the trailer at Pats Discounts. When I went there I was greeted by two Indian Guys that said I couldn’t drop the trailer there and to get out! I told them my contract listed them as my drop off area and this is where I had to leave it according to my agreement. He said no, that he had no room. I said I must drop it here and he went into a tirade using all kinds of profanity and was very threatening. After a long day of moving, I had to find another place to drop off your trailer. This fool should not be allowed to represent your company.

KAY M G. on

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KAY M G. on

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The truck was fine but the auto transport crank was extremely difficult to turn

connie H. on

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Everything Cool was very easy to deal with.The truck was ready when we arrived and the people at Everything Cool were very nice and helpful. We have used them twice now and when we need another truck we will use them again.

nick H. on

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Great location, great people, could not have been any better..looking forward to future bussiness with that location..

BRUNO S. on

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Alejandro A. on

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Nellie O. on

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Very helpful people. Will also be shopping at their other business!!

Dana C. on

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Steven S. on

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EVERYTHING C. on

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EVERYTHING C. on

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