The location and the people at location Tina and Michael were great. The issue I have is after spending close to $10.000 renting U-Hauls and car carriers you couldn’t even give me a break on my last 26’ truck and car carrier. You charged me more for the same equipment than the previous trips I made. 😡
JERRY M
Customer Reviews for Excel Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The A/C did not work in the Van, needs to be checked before rental. People at the site were very accommodating and helpful.
Billy DThe ratchets on one of my car carriers were in desperate need of service and should be checked and lubricated often. I definitely cussed more than twenty times especially after cutting my hands up trying to put them on and then off. Of course all my lubricants were packed. “SUCKED”!!
JERRY MThe two employees at the location I got the a were great. When I returned the van the gentlemen was professional and explain everything. Return went well and said we’d rent again.
EDMAR ALady was awesome.
Dana DWent to the location at 10:10 am (open on line at 10:00am) no one there. Did the return on line and left keys and contract in the box. We are in our 60’s so this may be ok for a 30 yr old but not a great way to do business for our age group. Only was the closest location to our destination.
Joyce PVery helpful staff. Very attentive and answered all questions and explained process Very well
Terry HNever use uhaul !!!
David CGive me what I reserved in the place that I asked to reserve it in, with the packing material that Reserved…… Horrible experience would not recommend in 1 million years.
Thomas BHard to get ahold of anyone at this location
Cory HWe couldn’t drive uhall. The left headlight was out. U-Haul was closed for the weekend
Raven SEasy to find & very helpful staff. Thank you! Tom G. Fairhope, AL
Thomas GThe customer service I received was excellent. Everything was explained to me and that employee was most helpful.
SHANNON BTo expensive. $2000 is nuts for this lousy truck. The heat coming up through the floor was insane. It was a miserable ride. I definitely won’t use uhaul again. No way.
STEVEN LThere was nobody there when I dropped it off... No contact phone number and small parking... I wasn't emailed or called about my final bill... Extra mileage is too expensive
Aaron BThey were not open. I completed the mobile check in. Truck was not drivable with CHECK ENGINE LIGHT ON AND NO AIR CONDITIONING. I DID NOT TAKE THE TRUCK. i CANNOT REACH ANYONE AT THIS LOCATION IN PERSON OR BY PHONE TO GET A REFUND AND UHAUL CORPORATE WON'T HELP ME.
Lynn FPicked up at 9:30pm, had trouble getting mobile pick up to work. SO HAPPY I got a real person on the phone after a 10 min wait. She fixed everything within 5 minutes, I got my key and drove away...
Cindy JI went in and nobody was there! They gave Mr a phone number of Uhaul person. I called 3 times and no call back. Them I went online and made reservation. Why do you have an office if you have to have Service master employee try to get them to c was all you. Also made reservation to have it loaded by hone movers. They were double booked and would not make it till late. I said forget it! Why promise to be there at 1030am and thinks it's ok to change it to 4 or 5 pm!
Mary BFfffff
Vitalie BUhaul app kep giving us to go to locations over 30 miles away and the truck was right in front of us.
Robert RI talk one thing and do another,not sufficient communication
Vitalie BVery easy return for one way trip!
LYNDA HExcellent service.
DIXON GDifficult to find and enter the building.
ALBERT BYou really ,need to train personnel on loading ,,and properly securing cars , on trailers
DEBORAH BEasy transition overall.
mark hSite was closed.
ELENA IMy U-Haul Agent, Lisa was very efficient personable and perfect. She was hands on and so helpful!
ROXANE MUnit was not ready, or clean. The customer service line rep was rude and unhelpful after my truck pickup location was changed without notice.
Justin WTruck smelled like cigarette smoke.
WALTER BExcellent and friendly customer service with Tina. Had all the packing supplies I needed. Truck was clean. Made my move a little less stressful
RONALD BI ordered an appliance dolly but no one left it on the truck. This proved to be a huge disadvantage when I had to carry a washer and dryer up 32 stairs at this apartment. To make matters worse I was then sent a receipt where I was charged for an appliance dolly that I wasn't provided with.
Logan GDropped off the truck and trailer on a Sunday, which was a day earlier than on contract. Location was closed, called the number on contract and verified I was dropping equipment off, put key in drop box and I was still charged an extra day rental on truck and trailer. Still have not gotten that resolved.
JOHN BEasy online check in and return
GERALD SEvery representative was courteous & professional...helping to make a long 1200 mile moving trip managable & affordable.
JESSE KThe lady that was working there, was extremely helpful.
ALBERT HGreat experience. Will be using again in a couple of weeks!
Dawn GTina and staff always helpful
GARY CWe returned it on Sunday, so there was no one there.
janice tPick up took hours! Truck was absolutely disgusting! Location was listed to have the dolly I needed and they didn’t. I had to go to multiple locations to find one in resulted in me adding more miles than I was expected to. I’m very disappointed! Horrible experience. Never will use or recommend uhaul again.
BRITTNEY CI have used u-haul no less than 50 times and this was the worst experience. After completing everything online and doing the pre-checkin and it being confirmed by u-haul online, they had me go through the entire check-in again. When I started questioning what they were doing they just blamed it on the weather, when really it was incompetence that prevailed. I needed the vehicle first thing that morning and it took over 30 minutes to complete check-in. They open later and close earlier than other locations, and were a shabby set-up all together. After further research, to improve and based on all the other locations in the Foley/Gulf Shores area, shut this one down.
william gNearest drop off should have been Marion Lumber, my home town, however it wasn’t in the drop off list. Also the phone number given for the drop off location was no longer in service and when I arrived at the drop off location it was closed (due to attending a funeral).. otherwise it was a good experience. You need to get your website current.
GARY L