Customer Reviews for Excellent Auto Service Inc
(U-Haul Neighborhood Dealer)

21 reviews

1820 Richmond Rd   Staten Island, NY 10306

(718) 568-9882

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(718) 568-9882

1820 Richmond Rd
Staten Island, NY 10306

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

Customer did not leave a comment.

susan B. 
Rating:
1.0

the attendant was rude, made me manually bring the dolly and pads into his closet space deep inside his warehouse. yelled at me that the placement was blocking a sink. overall the return process was unprofessional and made me question your entire business process. you have no quality control with this 3rd parties.

Quang P. 
Rating:
2.0

My pick up location was moved. Way out of my way which costed me more in mileage. The new pick up address the owners son who was maybe between 10 and 12 years old behind the counter had none of the information that was with my confirmation number and made us go through the whole process...again. Then we weren't allowed to drop the vehicle off closer to where our business was due your policy of lost vehicles and charges for one way when clearly the mileage proves otherwise. Very displeased with the service on and off the phone

Phil R. 
Rating:
3.0

Hidden fees

Frank C. 
Rating:
1.0

I got charged twice. The person running the place didn't check the vehicle with me. Because on paper it showed the gas tank was full. I have pictures of the entire vehicle and the milage as well as where the gas was when I picked it up and dropped it off

Eamon C. 
Rating:
1.0

They take too much time to process the bill and they try to cheat with gasoline level. Before go out I was take the picture of meter board. But they are pushed to me put more gas.

PINCHA BADUGENIR W. 
Rating:
5.0

Nothing! They were great!

Karen C. 
Rating:
1.0

Have someone working who knows what the hell theyre doing and doesn't take an hour to rent you a truck and overcharges you

MOHIT C. 
Rating:
2.0

Misquoted price and unable to explain. Took 40 minutes to get rental which is OK if there were no issues. Quoted $674 paid 940. I went over 153 miles yet u requested a 1400 mile estimate written for 1300. Also was told at counter the 774 total was because I'd receive the $100 refunded if van clean etc. That was false based on the Corp uhaul rep.

CHRISTOPHER V. 
Rating:
5.0

Customer did not leave a comment.

JOHNANTHONY C. 
Rating:
4.0

The Personnel's [M. Z & Mr. Mike] ' Was "Friendly".

Francis F. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
4.0

I used mobile rental option but rather than provide key in a lock box I had to go find an attendant. This was the only van left and I had a reservation. Lack of options but it was fine.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

SHENG XIONG G. 
Rating:
1.0

Horrible horrible service no one at this location knew what they were doing not did they care to get someone who did was very much over charged and am in the process of disputing the charge

MICHAELJ M. 
Rating:
3.0

I never asked for the added insurance. I didn't notice until my final invoice that I was charged for insurance

Daniel G. 
Rating:
2.0

Car smelled like smoke and very sticky

LABINOT B. 
Rating:
5.0

The owner or staff, very nice person. Sorry I forgot his name. Went very easy.

ROGELIO A. 
Rating:
5.0

Customer did not leave a comment.

DOMENICROY D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHJAMES C. 
No reviews have been submitted for this location.

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