It was very odd to pick up a uhaul at a hotel, but it served the purpose. The building itself was a little on the disorganized side. It is not a hotel I would stay in at all. We had an appointment to pick the trailer up at 1100, and still had to wait 15 minutes for the "one guy" who was able to finish the paperwork to show up. I would recommend training the other employees to be able to process a rental as well.
DONALD F
Econolodge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marion, IL 62959
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Customer Reviews
- 3.5 Average Customer Rating
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The truck was FILTHY when I opened the back, and the location didn’t have the equipment requested in my reservation.
Clancey Pthis motel had lots of people hanging around the outside, I had to unload a full 6X12 trailer in the parking lot and reload it into a different trailer with these people watching my every move. I felt very unsafe and uncomfortable. Uhaul was supposed to have the new trailer waiting when the tow truck got there but the uhaul area was closed. The clerk and the hotel told me it close at 3:00 P.M. and it was after 4:00 when the tow truck arrived with the disabled trailer. Uhaul was suppose to have someone to help me transfer my load but no one was there, I have to do it myself. It was a very nerve racking experience.
Barry DNot this locations fault, but I had a reservation in a town about 20 miles from there first. Went there and the unit was not there. So, I went to the next guy in that same town, he was not there. Ended up having to drive back to Marion to get the unit. Didn't have the blankets or boxes I ordered. Poor experience overall. The location itself is a very sketchy no-tell motel that I wouldn't recommend anyone going into. Guy was nice and very helpful though.
Michael PVery polite friendly helpful staff. Great clean location
claude b