There was no-one on site even tho they were open. Just a note on the door saying to call a number because the lobby is closed. The man I originally spoke with who works for Uhaul and who booked the reservation for us was super helpful. I told him we would pay with cash when we got to the location to pick the dolly up. Got there and noone was there. Woman who answered the phone said they dont take cash and no Uhaul places do. Then when I got a caahapp card to pay she said we dont accept those either. She was not forthcoming with the info prior to me asking well what kind of cards do yall actually take. I was informed that they take all major cards. We drove 4 hours to get to that dolly to haul a vehicle back another 4 hours. It was just alot of hassle. The lady on the phone could have been forthcoming with info so it didnt take so long to get it taken care of. If a customer says they are going tonoay a certain way and NO Uhaul places accept that form of payment, the customer should be told that immediately.
Molly R
Customer Reviews for Exclusive Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It said 24 hour access but the font doors were locked and said you had to call them but no one would even answer the phone so I even tried texting cause they gave a number to do that never got a response from them either. Was a very terrible experience and not able to tell them in person the issues I had with the uhaul and how dangerous it is and that it needed to be fixed before giving it to someone else and also answer ur phone if ur 24 hour accessable someone should at least answer the phone when customs have problems or issues they want to address to you in-person
ALEXANDRA SAll was okay
RACHAEL DSee above comment. Not a great location for a person to be alone beside open highway taking pictures of allwntire overview of the vehicle.
Marsha YNo one would answer the phone then had to try to locate where we can confirm the return ,and had to go to the nearest shop just to find the sign with the return instructions
Daniel WLocation wasn’t open on Saturday you had to text owner to rent equipment it would have been helpful to know. They were very responsive and helpful once I texted them.
Michael SNo person was at the location. Store was closed. Only had phone number 0n sight.did all business on phone. Unusual.!
DOUGLAS WHardly any space to park a big truck. If you have a small one it wouldn’t be bad.
Janet WExclusive Rental was easy to work with. Great people.
JASON HThe lady at Exclusive Rental that checked my trailer back-in was super hepful and and efficient.
MARLIN DChara was informative, helpful, and accommodating. I would recommend Exclusive Rentals to anyone.
JASON H