Customer did not leave a comment.William B.
Customer Reviews for Exit 92 RV and Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tight parking. Desk inside was a disgusting mess. Brake lines off vehicle scattered in walkways. Hazardous and messy all around.JOHNATHAN Y.
Customer did not leave a comment.Nathen P.
Horrible location, run down and extremely dirty. No inventory of even the basics. Not at all a good representation of U-Haul.Cliff W.
Customer did not leave a comment.Brent A.
Please clearly mark customer parking areaStephanie C.
Customer did not leave a comment.Jazlynn D.
Customer did not leave a comment.Gail F.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Julio R.
The location was conveniently located so that was nice. Its kind of hard to navigate though because I think its like a auto garage? So its hard to know where to park, etc. But it still worked out great for an afterhours dropoff.Jose C.
Due to bad weather on the drive down to Elkhart I was an hour late dropping the trailer off. I explained this to the woman but she still insisted on charging me for an extra full days rental. I feel that bad weather and only an hour overdue is unfair. The location was also dirty and smelt of marijuana and not somewhere I would return.Julian H.
Customer did not leave a comment.Kiler R.
The gas was lower than what was told to me. The inside of the truck had trash in it.Julius B.
The area is a little cluttered but nice people and easy to work withMikel A.
Customer did not leave a comment.Richard D.
The lady behind the counter did not acknowledge us for several minutes. Wasn't the friendliest person.Craig M.
Staff were not wearing masks and the one who was had it down below her nose. There is a mask mandate in Elkhart. This is not good business practice. We stayed outside as much as we could throughout the process. They were very nice and helpful - just not following COVID safety protocols.Megan M.
I think that the fuel gage on the truck showed full and it was not. The gage didn't move for better than 50 miles when After I filled it up. When I picked it up it moved right away indicating it wasn't completely full. That said I was happy with my experience.John P.
Customer did not leave a comment.Joseph S.
Didn't get dolly we paid for, location of uhauls was incorrect and not actually at the address listed. Location hours were wrong and employees were very rude.Ashley G.
Not tell them its gonna be 50 then charge them 90 and fuck them over.Reba E.
Customer did not leave a comment.Desiree A.
Have Easier more accessible parking for returnsAlicia N.
Customer did not leave a comment.Erica R.
Customer did not leave a comment.Corey S.
Customer did not leave a comment.Chenel F.
This place is nasty I had to navigate through hundreds of car tires stacked outside the building just to get inside. No one wore a mask except me, and inside the building was also nasty things were everywhere including the small counter top. The lady checking me out took forever it was like she was learning how to use a computer for the first time. The only redeeming part was the man that should me the proper way to use the trailer.Richard Y.
Customer did not leave a comment.Kathleen S.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Tyrone D.
Customer service picking up the uhaul was awful. Did not feel welcomed at all. The worker acted like I was not even there. Seemed a bit expensive too. But I understand.DeAshton H.
Charges are more. Insurance plus mileage plus gasChirayu P.
Very unorganized and terribly slow, the person "helping" me stood outside talking to someone leaving me in the so called office for 20 minutes. There were 6 people just hanging out in the tiny office, no social distancing what so ever. Rather rude attitudes.Rhett R.
Customer did not leave a comment.Harvey D.
Customer did not leave a comment.Zach D.
Customer did not leave a comment.CJ S.
This was not the location I was supposed to pick up my uhaul. I showed up at Motorsports in Elkhart IN by 4the pm wich the location was open until 4:30. NOBODY was at this location and the phone number kept transferring to another number. At 4:15 I finally got a hold of someone at Uhaul by 4:30 was told I had to go to an other location. So now I was a half hour behind my move and the location was farther away. I believe when I reserved my uhaul 2 days ahead it said $50 if my reservation was not there well it wasnt there an nobody has contacted me. This is the second experience i have had with uhaul that this has happened and nothing was ever done either time to compensate me.Harold W.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.eduardo R.
Customer did not leave a comment.James S.
Customer did not leave a comment.Benjamin D.
Customer did not leave a comment.Tracey A.
While I was checking the truck in via the app, there was a very suspicious man questioning my wife while she was waiting in her car. This location is not a very safe side of town.Josh W.
The original u-haul dealer in Goshen didn't have a trailer and said they would do their best to have one at their location. Didn't happen, so that was a little disappointing.Jon R.
Customer did not leave a comment.Gordon H.
Get a better computer program. Poor lady had to spend over an hour just filling out the info. Had to do it over and over and over because u-haul system kept losing my information. Finally it went through. If you cant fix then go back to a paper system and fill it out by hand. Some IT guy is getting paid to much for a screwed up system.STAN S.
Customer did not leave a comment.Joseph W.
The location. Wasn't open on time and was very poorly cleanedMichael A.
The woman who rented me the truck was fine, but the place itself was a mess.Alicia K.
The mobile check in was difficult because it did not provide me without enough info prior to getting to the location. The individual working had to end up taking care of everything which was much easier.Spencer T.
Customer did not leave a comment.Benjamin E.
Customer did not leave a comment.Lee N.
The staff was friendly and helpful. The location was at an old repair shop and wasn't your typical uhaul store. I would probably go to another location next time. However, the staff was nice.christy B.
Customer did not leave a comment.Johnwayne H.
Customer did not leave a comment.Elizabeth K.
Customer did not leave a comment.STEVEN L.
You can't do a thing, It's already perfect.Donna M.
Location isn't one that I would have electedRachel T.
Customer did not leave a comment.BRYAN G.
Nothing. Good location and good truckAdell K.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Larry A.
Personnel could be a little more friendly, she had an attitude and did not sound concerned at all with my problem. When dealing with customers you should at least sound friendly and concerned even if you aren't.Toni G.
There was no where to park on there lot. The place can be cleaner.Jennifer B.
When I arrived to the location to pick up no ones was at the location. I waited for 20 plus minutes till someone showed up. Trailer was block by other vehicles and had to wait till a car that was blocking access was charge and moved out of the way. Not sure why set up appointments if they are optional for the site.Jorge Armando D.
Customer did not leave a comment.Sharon S.
Customer did not leave a comment.Victoria H.
Customer did not leave a comment.Larry A.
The Location is in the middle of old town, no real good access, the picture is misleading, the place is a used tire sales point.Bernard S.
It was snow ridden and cold. the location is NOT ideal, the picture is misleadingBernard S.
Customer did not leave a comment.David H.
I had a confirmed reservation for a 10' truck and none was available. Since I don't drive trucks very often I wanted and needed the smaller one. I only learned on the afternoon before the rental that a 10 foot was not available. They gave me the $10 lower price, but that was not my issue.Paula K.
Customer did not leave a comment.Esther G.
The lady wasn't even there for me to pick up my truck. Then she had me wait 20 mins n then another 10 even though I filled all the information out on line. Then when I dropped off the truck the lady's husband was bring rude n not very business like . I ask the lady how much n why n her husband just jump in the conversation and wouldn't stop talking.Janelya G.
Customer did not leave a comment.Timothy W.
Customer did not leave a comment.Tera M.
Customer did not leave a comment.Pat P.
Customer did not leave a comment.EDWARD K.
They were closed when I was scheduled to drop off. I had to call them my location from uhaul online was different from my location on my contract. Spent almost an hour making calls trying to not get charged for wrong location. When I did online drop off when I clicked use my location it never said anything about wrong location and this was before I called and went thruough customer service and then transferred to scheduling to change my location. This whole experience was like dropping the ball for me. I mean they were closed when I was supposed to drop my trailer off and a pain not knowing what to do before. I've used uhaul multiple times. This experience honestly drops it from a 5 for many reason. To about a 4 with my experience 10-12-18. Also I think my contracts date for drop off date was incorrect. As it said I â€œ I believeâ€ have the contact handy; but it was for Friday the 13th. If I am called for further details I'll have the contract handy.Cody B.
Customer did not leave a comment.tracy H.
The staff were very helpful and covered most of the bases. We figured out how to adjust the mirrors. They are very friendly and it was a good experience.Pat P.
U can make sure u charge people the right amount and answer your phones when they call customer service. They double charged me and I'm still waiting for my $35 back!!!! Very upset!!!!Kimberly S.
Customer did not leave a comment.Pamela W.
Customer did not leave a comment.brent G.
Customer did not leave a comment.Gus M.
Rent the truck was good good service . But the location is not good only because no parking since there is a business there . and no turn around to crowded.Lyle V.
Customer did not leave a comment.Michael B.
Thank you for understanding and going that extra mile to make my experience successfulalbert M.
The person who hooked up the trailer did not get the hitch secure. A couple of miles after leaving, the hitch came off of the ball. Nothing was damaged, but it did create a scare. Once I secured the hitch, we had no other problems.Mike M.
Fast, friendly service. Our only hold back is that the cab of the truck we got smelled like urine. We would suggest climb inside, close the door, start the engine, and turn on the a/c or the blower before you leave the lot with any rental. I don't know that this was this location's issue...but a better check of the interior was warranted.Andrea M.
Customer did not leave a comment.mary beth H.
I was very unhappy with this trailer! The guy basically beat it on my receiver. The jack didn't work right and I had to use another jack to get it off. The frustrating part is he said they have complained to uhaul about it, but nobody has fixed it yet. The pull itself was fine, and the trailer was clean, but getting on and off again, twice, made me never want to rent from you again.derek L.
2 days prior to rental pickup. This location was not informed about my reservation and if I had not stopped to inquire they would not have had the trailer I needed on scheduled pickup datePaul W.
Customer did not leave a comment.ANN W.
Customer did not leave a comment.alicia H.
Customer did not leave a comment.KENNETH G.
I was not happy that the place of pickup was not the place I originally reserved. I originally identified Goshen, IN as the pick up location, but then it was changed to Elkhart, IN - further north.Peter D.