This was first time in a long time since I rented a u haul. So I’m happy I found this u haul location. Mr Tony made it very easy and was very professional and knowledgeable about the whole process. Thank you Mr Tony for making it easy to go through
PHILIP A
Customer Reviews for Exotic Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr Tony was great to work with very helpful and made sure to make sure we were pleased before hand and after will be going back to this location no matter where we are going or what side of town we are in..Great Guy.
JAMES GVery respectful Guy Mr Tony went beyond to make sure we were pleased Very nice guy..
JAMES GExcellent customer service guy was fantastic
ADRIENE STony rented us the truck and he was awesome!
CHARLES SExcellent
WILSON GHis customer service was wonderful
GEORGE WUhaul office dirty
Tom CLot is call ahead as they do not have set hours.
STEPHANIE DI had to rent a van at this site and I am very disappointed because the unit had a damaged transmission and did not allow me to make the trip well since the gas price increased and it presented me with many problems. I tried to call the person who rented it to me and over the weekend I could never locate him. MY MISTAKE was not having called UHAUL directly so that they could have resolved or helped me and thus end the trip. They also charged me $45 for insurance which I did not request nor did they want to return it to me. Another detail was that I rented it for two days and 3 hours after delivery they charged me for the entire day. I am really very disappointed by the service of this UHAUL location or affiliate. THE SERIOUSNESS OF THE ONE WHO RENTED IT TO ME WAS NOT THE MOST APPROPRIATE. It did not seem right to me, knowing that his van had problems and he still rented it to me.
HECTOR ATruck was very dirty. I reserved a dolly but they didn’t have one.
Mary GTony is the Biggest Scammer. I CAN NOT BELIVE how they let this person work for the UHAUL company at that location. He scam me with my money. lie about the gas not being put in the truck when he gave us a small amount of gas in the truck and we fill it. plus he ask my husband for more money for the gas with no receipt. 20.00 more dollars in his pocket. then I ask him that i want a truck with a ramp and dolly. when i took the truck trusting this man thinking that everything was in the truck when i look inside no dolly and no ramp. Now how do you think i should react about this. I work for my money for someone to steal from others and with his face looking all nice. yea nice until you give him your information and then he do what he does best scam you. I WILL NEVER AND AGAIN I WILL NEVER rent from this place again.
MARIE CTony is a pleasure to work with!
blakr mNo mentira cuando alquila el camión, te envían un recibo de Email address de cuánto tiene de gasolina y tiene menos!
JOSE AI left a previous review as I was not pleased about several different factors but the kind gentleman who rented out the truck for my moving services is seemingly genuine. I appreciate management reaching back out to me after I did a rental return after closing hours. All is well! Service was rendered and the truck has been returned. Well wishes!
KENYATA ATony is a great person, very customer oriented. Thank you!
GEORGE PNothing at this time.
BRIDGET PNo need to improve anything. Tony was fantastic
REBECCA TThe gentleman that checked me in was great. Called me to confirm truck was ready that morning.
LEO HThe counter person, Tony, is without a doubt one of the nicest people on the planet!
Philip LHello, I reserved a Van, but there wasn't one available at the location. I was told by customer service that I would receive the Van rate. I was given the .59 cents per mile, but was charged the 20' truck rate of $39, rather than the van rate of $19. I didn't notice this until the payment was processed. I'm requesting a refund of $20. I like the Exotic Auto location in Orlando. Tony provides excellent customer service and runs a good business :)
Daniel WTony the owner is a master at scamming. He stole my bike after offering to help me, he paid for the rental van, gas and mileage, and even helped me with 100 dollars because i was broke at the moment. I offered to let my bike worth over 2k as a guarantee, i trusted him with my bike. When i came back to pickup my bike he wouldn't take my calls or reply to my text messages. I waited for him to return and he told me he took my bike to Daytona for his grandson. That's when i realized he scammed me and stole my bike. He probably does this to many people. I called the police and he's friends with the police, probably gives them money too. Uhaul should close this place, nasty man very dishonest and wiling to take advantage of people in need. I feel sorry for him, what a life! He pretends to be your friend and then steals from you. What a crook.
ANGEL AToni, was great friendly guy. This location was amazing. Easy process, clean vehicle. I will be back. I will recommend.
Andrea DVery friendly, and helpfull. I love it🥰 thank you for the free therapic .
Silvia NTony was an excellent UHaul Neighborhood dealer/host. From start to finish, Tony was so helpful in doing as much as he could to make my moving process as smooth as possible. I can’t say enough about how easy the process was, and 99% of it was because of Tony and his great customer service. I’ll definitely rent from this location again in the future.
Kelly BTony was very personable, very informative A pleasure
Barbara BThe only location I get my UHauls from. Tony is an incredible professional to work with.
Gorken MTony is absolutely delightful to work with. And incredible and incredibly courteous, understanding and personable professional. I will specifically select this location for all UHaul needs just to work with Tony again. Tony, thanks for all your help! Our warmest wishes
Gorken MTony was great. Friendly, coueteous and had us on our way quickly.
Roland PJust the appearance of the property
TROY MTony was such a pleasure to work with. It was definitely an enjoyable experience. Would highly recommend!!!
Brenda HFirst the guy was late opening up i had an appointment After returning somehow was giving wrong truck so i had to wait until i could not wait anyfurther my credit card was on hand i was charged for insurance when didnt ask for it and charged 10 dollars cash for gas which i put gas in to bring to where i got it from So i called next day and contiued to get yelled at by the same guy
David MThe night time helper witnessed the lights not working
Jason MCustomer service was great thanks!
Carlton BTony provides great service and really cares about his customers!
Richard RExcellent service and Excellent customer Experience. Thank you for being there.
EARNEST RTony is a lifesaver! We dropped the truck at his location after hours on the weekend. Tony got the truck to the right location, returned calls quickly and got me out of a jam. 10 star service and I wasn’t even his customer to begin with!
PETER JEasy and great
Kristina Bthey gave me a drop off location, and 5 min later they changed it and I didn't notice, it was a little confused.
Henry AGreat and fast customer service
Jesse CTony was incredible!!!!!
Erica UThe experience was perfect
martine fThe staff was great and friendly. Staff helpful when I needed to extend the contract.
David HTony was very friendly and helpful. Will be back.
Nathan lMake sure the truck is operable and doesn't break down on customers
Latrece TI'll be renting again from there.
Dean STony was amazing and just a pure joy to work with! Moving is stressful and he made the experience truly enjoyable. Thank you, Tony! We appreciate you!!!
Gabriela CKeep up your customer reservation
Jirge SThe location was far from where I reserved and wasn't given any consideration at return. The pick up changed from 5 minutes away to 45 minutes and at return I was short $21.00 on gas because of it
Andrew aTony was awesome. Very helpful and pleasant to do business with.
Kristie MExcellent customer service and availability. This is my second return at this location and I'm very pleased and satisfied with the service that I received
Shemell GI’m waiting for an area manager to return my call.
REBEKAH PTony was wonderful
Ono PGreat job already
JOhn PNothing! Stellar service. Quick and efficient!
Philip LOwner was EXTREMELY nice, courteous and professional! I will definitely rent from this location again!! Thanks again Exotic Auto!!!
Kimberly LTony was very helpful very friendly and very professional and courteous to me. I will be returning to do more business with this location and also refer my family and friends!
Shemell GNothing! With Owners like this U-Haul will be in business for years. Tony treated me like family and took great care of me. He went above and beyond to help me in my time of need and find me a larger truck. I’m forever grateful and will be a forever customer.
MENYON GTony is a great guy and truly helped my family and I in a time of desperate need. His customer service was definitely 5 stars !!
david oFantastic customer service skills wish I could take him with me
Britney COver the moon! Tony was so very kind, helpful, and friendly. Can't say enough good things about this rental area and the people who manage it.
Steven WVery entertaining owner. An easy drop and leave
james kThe guy I dropped of to, older gentleman was awsome. Very friendly
Tom B