I left the car with more fas than I received it theyre charging meSandra R.
Customer Reviews for Expert Car Care 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put the name of your business and business hours on your front door or put an arrow on the side door that has that information on it so people know where to go. Don't be rude to customers calling on the phone. Don't leer at women in the parking lot. I will be steering clear of this location in every way possible.STEPHANIE L.
Customer did not leave a comment.ALEXANDER A.
Customer did not leave a comment.FREDDY S.
Customer did not leave a comment.YLKANIA G.
Turn signals stopped working mid tripJoseph G.
The link would not let me return the vehicle. I tried my phone and someone else's and it would not let me complete the return process. Then I was charged an extra $23 for that even though I filled the gas tank and did everything right. Don't think I should be charged when your online process is not working. I also paid for a dolly and there was no dolly in the truck. Very disappointing experience.Jennifer R.
CUSTOMER SERVICEWAS ABOVE AND BEYOND GREAT GUYSHADRAC I.
This location was great! The guys are professional, efficient and courteous. I've been to 3 other local locations and they lacked professionalism and organization. I also want to comment on the representative that called me to confirm my reservation. She was awesome. Very few times do companies suggest options that save you money. The agent made a suggestion that in the end saved us $40 which during a pandemic goes a long way. Great experience with Uhaul across the board!Tiyauna L.
Incredibly kind staff, super flexible, vehicle in great condition!ELIANIKKI L.
Customer did not leave a comment.WILFREDO F.
Customer did not leave a comment.Jillian S.
Very friendly and accommodating for a last minute rental van request!JEFFREY G.
Customer did not leave a comment.Robert G.
Nick is awesomeâ€”very kind and helpful. The trucks are very good each time I rent here. Thank you!WAYNE K.
Customer did not leave a comment.DONALD S.
My rental location was great and they were very accommodating. The price was right overall. The only issues I had was the U-Haul.com initial online rental registration portion. After completing the Long application and putting all of my information as well as creating a login and password. I received a message that the site was temporarily down Upon clicking submit. I was upset having done all of that legwork just to not get my confirmation page. I called the U-Haul phone number and had to wait quite a while on the phone where fortunately a representative informed me that the order did go through before the site went down. Overall aside from the slight technical difficulty w online order submission and the long hold on the phone, my experience was great.TIFFANY W.
Customer did not leave a comment.Paula V.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Mario C.
Customer did not leave a comment.JOHN S.
Neither of the two employees at the front desk were wearing face coverings. One of them drove the truck up front to us. Other than that, this was a good experience. Unfortunately, we are in a pandemic and Seminole County has a mask mandate and we expect more from businesses.SCOTT M.
Excellent experience from checking-in to dropping off!!Forrest A.
Nothing at allHardy J.
Customer did not leave a comment.TIMOTHY O.
Customer did not leave a comment.ASTON R.
Customer did not leave a comment.YOLIMAR O.
Customer did not leave a comment.Christine A.
Needed and ordered a â€œutility dollyâ€ was given a pallet with wheels, other than that everything was fantasticCorey H.
Customer did not leave a comment.JAMES T.
Reserved the truck and scheduled online pick up. Got to location at the time and it said it wasn't reserved. The workers were amazing. They were an auto body shop. Not uhaul. But uhaul sucks. This happened the day before as well.DANIEL M.
The equipment was clean but the dolly was not held down in the back of the truck (did not ask for one either), nobody did an inspection with me, and the vehicle only had half a tank of gas.MYLES W.
Customer did not leave a comment.ELAINE S.
Very pleasant fast and friendlycorie B.
Requested pads in my reservation but the location did not have any pads to rent me. A little confusing on returning the van after hours. I typed in the wrong mileage in the mobile app because I did not have my contract. However, customer service cleared up the confusion the next day and all was well. Thank you.Ricky B.
Customer did not leave a comment.LEADA T.
Location called to ask what time we would be dropping off the truck. I informed them that it would most likely be around 4:00pm. We get there closer to 5:00 and the place is closed. The rep who called never said anything about them closing at 4:00 that day.Michael G.
Customer did not leave a comment.Shobhan S.
Very quick and easy drop off.John G.
Customer did not leave a comment.LEMONT G.
Customer did not leave a comment.COLE H.
Customer did not leave a comment.Vicky O.
Excellent experience from start to finish!!!! Very pleased!!CHARLES S.
Great people working here. Extremely attentive and helpful. Thanks for the great experience.MARIA G.
Have furniture pads when you reserved them 2 weeks in advance. Instead of telling the customer to go somewhere else to get them, how about they go and get them for the customer who reserved them. That is customer service.Shane L.
The staff are nice and friendly. However, this location is a small drop/pick up place, so they are closed on Sundays. - if you are missing what you ordered, you cannot get it. The customer representatives from UHAUL were helpful though.Young joo L.
Location was great. Check in couldn't have been easier. And, when I found a bit of dirt in the back of the truck during my inspection, I asked for a broom so I could sweep it out, but they sent out someone right away to sweep it for me. The truck was in great shape...around 75k miles, had brand new tires, interior was in good condition, a/c worked great. All existing body damage was marked with little stickers (like an 'Ã—' inside a circle) so that I would know that uhaul already know of that damage. The one suggestion for improvement that I have, is to indicate whether or not the inside had been sanitized. I wiped out the entire inside with a Lysol wipe because I didn't know whether it had been cleaned or not... but other than that everything was great.bryan S.
I dropped the truck over the weekend. However, I was charged an overage fee for leaving it on 1/4 of a tank when in fact it was just below 1/2.Traci M.
The truck was very old, should not be used not safe for not professional drivers, it was going right and left while driving, old engine. This truck should not be in service.Salah K.
High quality customer courtesy by all of your team at this and other locations. Had to change tire, they were super!Calvin W.
Customer did not leave a comment.Ryan W.
Customer did not leave a comment.Andrew H.
Very polite. The waiting area was so inviting. I felt like I was at a Starbucks. Highly recommend.JORDAN W.
Customer did not leave a comment.Austin R.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Tim B.
Customer did not leave a comment.Akerri P.
Customer did not leave a comment.Salvador S.
Customer did not leave a comment.JESSICA W.
Excellent ServiceSteven S.
Loading pics of Driver License for rental was fraught with numerous restarts and delays.Dennis D.
Nice place ..friendly people..easy pick up and drop off , thank yousamir Y.
I could not recall the name of the employee who was working at the time, but his services was the good standard!Francis M.
Customer did not leave a comment.Hommy G.
The location was convenient. Staff were excellent and very friendly. The process was smooth. It helps if you pre-register ,but the process was quick. The owner and his brother were great!Tia C.
Clean the trucks Mine was in disgusting condition in the cabin and back. Told costumer service and not even a discount was given for having to clean it to be able to do my move. Never renting with uhaul againSandra R.
Customer did not leave a comment.nick W.
Customer did not leave a comment.Craig W.
The team is great! Very friendly and professional. Love working with themJaymi D.
Customer did not leave a comment.Hamid S.
Customer did not leave a comment.Craig L.
Customer did not leave a comment.jodenny O.
Customer did not leave a comment.Misel F.
Customer did not leave a comment.Jason V.
Customer did not leave a comment.David S.
Customer did not leave a comment.Jaymi D.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Amy M.
I was calling different locations, had already spoken with Expert Car Care when, by calling a local number, I ended up with a connection to the corporation. The woman who made my reservation was VERY, very pushy. She asked me repeatedly for my charge card number, even though I told her I was going to call Expert Car Care back to reserve directly with them. I should have hung up on her, but I needed to get the rental done. It worked out all right, but I won't call that number again.VICKI R.
Went way beyond what we expected after what we had to go through to get the truck.Called us to make sure we had there address and knew where we were going,very nice when returning the truck.Brittaney G.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.Maged F.
It was close to my house but was closed early do you the holiday. I did the return process with my phone and it was so easy . Was in and out the place in 10 min!!Alyssa C.
Customer did not leave a comment.Jaymi D.
Customer did not leave a comment.Evelyn S.
Start the rental with more than 1/4 tank of fuel. Maybe have a policy to have at least 1/2 tank at pickup.WAYNE K.
Dear Sir or Madam, I found â€œSpoon Full Svc Moving Companyâ€ from your U-Haul website. I made the reservation many days ago, and the mover contacted me at 20:05PM just ONE day before I move, I replied them that they should come to my apartment at 10:30AM. Furthermore, they told me they could not come at 10:03AM JUST 27 MINUTES BEFORE THE APPOINTMENT. They were so irresponsible. They still charged me, and no custom service at all. I called them many times. I want to file a complaint. What I want are: 1. I could not find another mover since they canceled the appointment in the last minute. We took all the furniture apart, load and upload, and assembled them. It wasted my whole day and some furniture is broken (the furniture cannot be taken apart, but I had no idea what to do due to their mistake). I want them to be penalized and to give me compensation for my loss of one day's time and broken furniture. 2. If possible, you can remove them from your website since they are totally irresponsible. I keep all the proofs of what I said. You can send me an email asking for all the proofs. Thank you very much for your consideration.Yukun L.
Customer did not leave a comment.Harry B.
Truck was not fully clean. I left it cleaner than when I got it. It's probably my fault. I should have inspected it first.Julian V.
Customer did not leave a comment.Anthony T.
The vehicle needs mechanical workBelinda B.
Customer did not leave a comment.TRIEKAALDERSIE S.
Customer did not leave a comment.Jake W.
The only thing I can think of is the place needs bigger parking. Other wise, the people who worked there are professional, nice and very helpful.Khaled A.
My appointment to pick up the truck was at 5 I didn't get it until 545. Just waiting. The guyAt the front was cursing aBout his boss. And how â€œif he talks like that again he's going to bust him â€œ Very frustrating. The truck was a mess. The wheel had to be turned to the left in order to go straight. He told me I would be discounted â€œheavilyâ€ whatever that meant but I wasn't.Robert M.
There were a colony of carpenter ants in the truck and the floor was all dirty and stickyJoseph L.
Customer did not leave a comment.Jaymi D.
Easy to work with. Very polite. Great expereince.Benjamin H.