Truck was clean.Truck needs new windshield wipers, so I guess this falls under this category? They were worthless when it started to sprinkle on us and we needed them.
Abigail G
Customer Reviews for Expert Car Care 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me for tire that wasn't my fault, said they were open, nope. Shady!
MICHAEL GDon’t book any equipment… they don’t have any!!!and they only have one van
Karen PI didn't ask for Safemove insurance. I opted out on the website but was charged for it anyway. Everything else was OK.
Jordin KI had a death in the family and needed to reschedule and all the folks at Uhaul were very sensitive to my needs and I cannot thank them enough.
Eric PEasy and outstanding service
Clay POther than parking, Steve runs an efficient operation. In and out within 15mins. Highly recommend using the location.
Brent RThe location was easily accessible and staff there was very helpful. The website and app for truck-share are horrible, but that's not the location's fault.
Randy RIt was okay, the vehicle was great, no lock provided on it though for a long distance drive. The owner just felt like I had to always wait on. Seemed like he cancelled the previous reservation I had and redid all the info. I was in a hurry as I had planned the reservation a month before. Him asking me for all the information again was just a waste of my time. The ubaul in the back was blocked and when I told him about it he told me to wait. Mind you I was in a rush, be more conciderate of other peoples time. Expecially when the order was paid for and it was over 2000 dollars paid up front. Will never suggest this place
Francisco SThere was no indication that this was a Uhaul site. There was no parking and I was forced to leave the rental in the middle of the road.
Tony ADrivers side mirror was damaged prior to our rental but it was not obvious at pickup. Mirror subsequently fell off while we were driving on the highway. This delayed our trip by several hours waiting for roadside assistance to locate the part and complete the replacement, requiring us to stop to sleep at a rest stop due to how late it was. This delay also caused us to miss our appointment for movers. Additionally, we did not receive the equipment we rented (dolly, appliance dolly and furniture pads). Will never use uhaul again. Need refund for materials not provided as well as a significant refund for leasing us an unsafe vehicle that cost us time that we will never get backback. Kindly resolve immediately or I will be forced to initiate a chargeback on my credit card. Sincerely, Richard Smith
Richard SRenting through the app is bullshit! I was never able to pick the van up through the app or return it. If the store wasn't open I would never have been able to rent the van. Totally fucking useless! Truck share anytime my ass! Get it fixed!
Mark LGuy at the desk was rude.
Erick GThe truck I rented was quite squeaky while driving and the steering wheel is disintegrating.
Scott RFix the app. Could not check in with the app. when i returned the van, I had to use website as nithing on app worked.
Robin KThe service we received made everything so simple.
Robert SGreat
BRADLEY BThe team at the location always do a great job, but I also wanted to mention superb customer service from E-customer Service Agent Vicky Genet who very quickly, professionally, and with great understanding and humor handled an error on my receipt that I had found. Thank you!
WAYNE KUnable to return rental on mobile app. I had called the rental location when I knew I was going to miss closing time but then the mobile app would not recognize my location. I waited on line with U-Haul Customer Service for over 45 minutes twice to make sure they knew I returned the van by 5:30pm. No success. But receipt came on Monday and no extra charges.
JANICE OAlthough this was a busy repair shop. the guy that helped us made it quick and easy and was very friendly. I sadly forgot his name but he was great
Galdino Seasy website registration and pick up and drop. AAAA service.
jorge sPlease repair the key drop box. It was broken/not properly secured. The key could easily be stolen
SANJAY GFriendly, Fast and Efficient on both the pickup and the return.
BRUCE MMy truck has no working blinkers, alignment or seat belts.
DAVID HThe key drop box was damaged and open. I was not able to leave the key in the drop box. The online chat agent had me place the key under the driver's seat and leave the passenger door unlocked. I felt uncomfortable doing that.
Thomas HThis location ran out of moving blankets.
Christina DAbsolutely terrible in literally EVERY aspect. Overcharged me by over double, wasn’t clean, didn’t give me the full time. 0/10
KIERAN HExcellent Service as always
Paul TI left the car with more fas than I received it theyre charging me
Sandra RPut the name of your business and business hours on your front door or put an arrow on the side door that has that information on it so people know where to go. Don't be rude to customers calling on the phone. Don't leer at women in the parking lot. I will be steering clear of this location in every way possible.
STEPHANIE LTurn signals stopped working mid trip
Joseph GThe link would not let me return the vehicle. I tried my phone and someone else's and it would not let me complete the return process. Then I was charged an extra $23 for that even though I filled the gas tank and did everything right. Don't think I should be charged when your online process is not working. I also paid for a dolly and there was no dolly in the truck. Very disappointing experience.
Jennifer RCUSTOMER SERVICEWAS ABOVE AND BEYOND GREAT GUY
SHADRAC IThis location was great! The guys are professional, efficient and courteous. I've been to 3 other local locations and they lacked professionalism and organization. I also want to comment on the representative that called me to confirm my reservation. She was awesome. Very few times do companies suggest options that save you money. The agent made a suggestion that in the end saved us $40 which during a pandemic goes a long way. Great experience with Uhaul across the board!
Tiyauna LIncredibly kind staff, super flexible, vehicle in great condition!
ELIANIKKI LVery friendly and accommodating for a last minute rental van request!
JEFFREY GNick is awesome—very kind and helpful. The trucks are very good each time I rent here. Thank you!
WAYNE KMy rental location was great and they were very accommodating. The price was right overall. The only issues I had was the U-Haul.com initial online rental registration portion. After completing the Long application and putting all of my information as well as creating a login and password. I received a message that the site was temporarily down Upon clicking submit. I was upset having done all of that legwork just to not get my confirmation page. I called the U-Haul phone number and had to wait quite a while on the phone where fortunately a representative informed me that the order did go through before the site went down. Overall aside from the slight technical difficulty w online order submission and the long hold on the phone, my experience was great.
TIFFANY WNeither of the two employees at the front desk were wearing face coverings. One of them drove the truck up front to us. Other than that, this was a good experience. Unfortunately, we are in a pandemic and Seminole County has a mask mandate and we expect more from businesses.
SCOTT MExcellent experience from checking-in to dropping off!!
Forrest ANothing at all
Hardy JNeeded and ordered a “utility dolly” was given a pallet with wheels, other than that everything was fantastic
Corey HReserved the truck and scheduled online pick up. Got to location at the time and it said it wasn’t reserved. The workers were amazing. They were an auto body shop. Not uhaul. But uhaul sucks. This happened the day before as well.
DANIEL MThe equipment was clean but the dolly was not held down in the back of the truck (did not ask for one either), nobody did an inspection with me, and the vehicle only had half a tank of gas.
MYLES WVery pleasant fast and friendly
corie bRequested pads in my reservation but the location did not have any pads to rent me. A little confusing on returning the van after hours. I typed in the wrong mileage in the mobile app because I did not have my contract. However, customer service cleared up the confusion the next day and all was well. Thank you.
Ricky BLocation called to ask what time we would be dropping off the truck. I informed them that it would most likely be around 4:00pm. We get there closer to 5:00 and the place is closed. The rep who called never said anything about them closing at 4:00 that day.
Michael GVery quick and easy drop off.
John GExcellent experience from start to finish!!!! Very pleased!!
CHARLES SGreat people working here. Extremely attentive and helpful. Thanks for the great experience.
MARIA GHave furniture pads when you reserved them 2 weeks in advance. Instead of telling the customer to go somewhere else to get them, how about they go and get them for the customer who reserved them. That is customer service.
Shane L