Customer Reviews for Expert Car Care 5

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Expert Car Care 5

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stephen P. on

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Gwendolyn M. on

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Luis V. on

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no comments

William F. on

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Hector C. on

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Everything went smoothly. Thx

ANGEL S. on

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Hiroyuki M. on

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This location is an auto mechanic and busy for customers seeking for repair of their vehicles.

william A. on

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My AC broke halfway through my trip. Also, the staff at this store was rude. Wanting nothing to do with us. Shooing us out nearly saying they had nothing to do with U-haul and to use the app.

PAMELA J. on

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Very Clean facility. He even uses fragrance in the office. Nice! Especially for a car repair shop. The service was very kind and friendly. I would recommend them.

Luis C. on

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I was charge for an extra day when the truck was deliver on time and confirm by a uhaul 1800 representatives. The charge for miles is to much compare to buget. I was giving a small truck because no bigger truck was available. I had to make three trips to finish my moving when it can had been done in one trip with bigger truck. I won't be using or recommending uhaul or that car care location to anyone. Sorry but I had to go thru a lot of phone calls before they corrected the problem. That location is a rip off to the consumer.

Angelo D. on

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Stay tbe same

Michael R. on

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N.A.

trinh T. on

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Adelina G. on

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Freida R. on

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ALLEN F. on

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RACHAEL R. on

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Jose T. on

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Thank

Joseph B. on

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Tom V. on

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Joseph G. on

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william R. on

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GARCIA M. on

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BEATRIZ P. on

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Jose V. on

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John P. on

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The rental rate that you charged for a one way is absolutely repulsive. The fact that it cost me more than a dollar a mile is ridiculous. I could have had a vehicle transported from Florida for $70.00 cheaper. I will not recommend your company to anyone. We were broke down on the side of the interstate and I believe that is what y’all are counting on. The true definition of highway robbery.

john H. on

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The service was great and john was a very knowledgeable manager very down to earth will continue to use and send my friends thete.

Alexandra V. on

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Not sure where any negative reviews for this location are coming from. The guys in the office were incredibly pleasant and helpful, the vehicle was in great shape, zero complaints!

MARY S. on

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The place was closed so I can't tell you much about it.

Edward V. on

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Christina K. on

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They didn't have all the equipment I needed but I was very satisfied with the customer service and the truck overall :)

Jonathan C. on

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Very nice and helpful. Got me in and out with no surprise charges. Highly recommend this location

Tyler J. on

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Besides a few Uhaul trucks there was no Uhaul sign, or any indication it was even a Uhaul location. After leaving and coming back, we found the drop off box easy enough since they were closed and left the key and contract with the truck locked. The biggest problem came next. I was charged for gas even though I had gotten gas just down the street and the gas gauge read 9/16 just like I had gotten it. I also left the receipt in the cab so that they could see that I had. In the email I received that charged me for gas, they said it was at a half tank, which is a lie. If I include what I spent on gas, what I was charged extra for Uhaul literally doubled my gas price. I will never do business with this location again and I will happily go out of my way to work against it.

ERNEST T. on

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William M. on

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michael W. on

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The Mobil app was not available for me to use at both pick up and drop off. I had to deal with the onsite manager at pick up and had to call for drop off as it was after hours.

Douglas K. on

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Steven H. on

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Ensure that the reservation details are respected. I was charged for the highest level ofinsurance coverage I had refused in the online reservation but did not catch it until I was returning the truck to my one way drop off location. I signed without reading to respect the time of the other customers in line. My $56 mistake, but this should not have been something I needed to double check. Considering in hindsight how keen the rep was to make sure I signed both copies leads me to believe this was not a mistake but an intentional action. No way I can promote business with this type of place to anyone else.

jacqueline C. on

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Tom and Bobby were amazing and went out of their way to help me. They were awesome.

RICH M. on

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Why remove the dolly? Assumed it would be in the truck but it wasn’t. It’s not a gray area: a person breaks the zip tie you charge them. If not ya don’t change them. Got to old place and NO dolly! Wtf?

Greg O. on

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The first location on volusia Ave in Orange City I reserved from called 20 minutes before pickup and told me they did not have my trailer and they would call me if one showed up. I had to drive around other locations until I found one. They did not offer to locate me one. I lost about 3 hours trying to find a trailer. This location was de ent other than it was just a drop off location and i had to hook up my own trailer and then the left turn signal and brake light was out and they couldn't replace because it was just a drop location

Nick E. on

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Great experience I will be renting again very soon

William W. on

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Gidget M. on

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Rachael H. on

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Auto transport had no tail lights

Luis P. on

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Continue being great.

Nelson H. on

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Chris S. on

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The trailer I rented had a leak, most of my stuff got soaked.

Kim R. on

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Douglas B. on

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Joevanic S. on

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Anthony C. on

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There wasn't all the equipment and accessories I needed. In the end I saved money by getting them somewhere else. The staff was friendly and accommodating. Your website is user-friendly but pushy.

Joanne O. on

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Janet S. on

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I was given the truck with 1/4 tank of gas and had to return it with 1/4 tank. There is no way to judge that. I had to stop very soon after getting the truck. I had to guestimate how much gas to put in. The truck should be full when u get it and you fill it when you return it. I feel cheated because I feel I left you more gas than I used. This really bothers me!

Janine F. on

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It seemed to be a busy mechanic shop so, there was no one at the front desk. Although the male was nice he didn't evaluate the truck with me and check the mileage. So if there were an error, it would be his word over mine. Which is a little uneasy but overall it was a out average.

JOE K. on

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lyndon B. on

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TAMMY B. on

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Michael B. on

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Busy with other business.

Ron B. on

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amado E. on

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marilyn M. on

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Went very smoothly

CHRIS K. on

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Michael R. on

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Thank you Car Care 5 for the Easy & Professional Drop-off help!

mary Z. on

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Wants everything was paid for, they gave us the key said it was outside. Never offered us any help with some of the driving features, which would have really made a difference on our truck mileage if they would have told us about it. We drove at 1200 miles. We paid for the furniture moving blankets but didn't have any to give us, so we had to drive to another dealer to pick up the blankets. Oh we did check the fluids, back at our friend's house. there was no windshield wiper fluid so we had to fill it.

aileen L. on

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process of renting ,picking up and returning truck went smoothly

Wayne C. on

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2 Things... foremost, on the 'Contact Us' phone number... STAFF BETTER! Called twice...waited 15 min. listening to your 'rate us online' repetitive recording and NEVER got a human being. Had it been an emergency... I'd have subsequently SUED you! So... demote the 'bean counter' who thought cutting staff hours was a GOOD cost-cutting idea. Second, the 'no staff' pick up and drop off procedures are awkward even from a smart phone... liked the absolute dashboard and cleanliness verification photos... but at my drop-off, their lot is not lit at night so as you can see...'where I parked it' shot even by flash, is pitch black. Had difficulty reaching anyone to notify them of the need to extend my weekend rental until I used the website's 'chat' window ~

kenneth B. on

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JULIAN E. on

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KARLA G. on

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shelley S. on

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Not friendly. Understaffed.

HECTOR L. on

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100% good

Steve S. on

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In and out service. Super easy and fast.

Michael F. on

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The personnel was fabulous here. Thank you for great service. We will definitely contact you again if we need a rental.

JOSE E. on

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BRIDGET L. on

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ron H. on

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Well for one thing I reserved the truck on March 30th and was to pick it up at the orange City store around 10:00 am on the 19th of May and was told the day before that they didn't have 15ft truck we reserved there and that I needed to get it at thier Deltona FL store at noon on may 19th and that messed up my plans for how I was going to load the truck I will never use you people again and I will let my family and friends know how you people treat your customers

Travis W. on

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Linda M. on

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I reserved a 26 ft truck online for $39.99 plus 30 miles at $.99 a mile. When I got to the location (Expert Car Care, Deltona, FL) to pick up the truck, they tried to charge me $189.00. I said that was not the price I was quoted online and he came down to $179.00. I refused to pay more than what I was quoted and was told I was being rude and needed to calm down, there was nothing he could do about the price and he didn't care what I was quoted, that was the price. He then called someone from U-Haul and I spoke to him on the phone and told him what I was quoted and that is the price I reserved the truck for. He agreed and I was charged $89.99 for the truck. The man helping me at the location slammed the phone down and yelled at me that I don't make the prices at his location. The truck, which I finally got after an hour of haggling price had a big gash in the side, so I pointed it out to him and he said "We know it's there, it is our truck! " Moving is hard enough without being yelled at and overcharged just trying to pick up a truck. Very bad experience.

walter C. on

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Picked truck up at 10:45 am on 4/5/2018 and returned the truck the same day around 7:30 pm the location was closed. I was informed by the attendant that they will not be open until Monday when we rented and I should just leave the keys in a drop box. I put 12 miles in the truck and prior to returning it I put 2 gallons of fuel in it. The fuel gauge was in the same position as when I picked it up. when i recieved my bill I was charged for fuel. I called the rental location and I was told there was nothing they could do. You need to call U Haul directly. I said the fuel level was marked incorrectly so could they fix it and I was told no it is correct. I informed them I have a photo of it. They said call u haul. Don't trust them. I will never rent again from this location or any other when there is not an attendant present when you return the truck.

shanall W. on

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Allowing the reps to manually make changes to reservations when needed.

JOAN M. on

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My invoice is incorrect. I tried calling your 800 number and I wasn't allowed to speak to anyone unless I filled out this review. What's with that. I have billing questions that need to be answered.

Eric H. on

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Problem with the truck I reserved being available but the manager took care of the problem quickly.!!

Maria J. on

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Kenneth R. on

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Norm L. on

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virgilio C. on

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Regina M. on

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Randy F. on

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Joaquin P. on

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Dropped truck off on 3/3/18. Attendant took keys and said were all good. Brandon did not check the truck in that day or even 3/4!! He checked it in Monday 3/5 and caused me to get charged for an extra day. When I called him to have him fix it he says there’s nothing he can do and just gave me a number to call. It was his mistake for not checking it in on time and when I ask him to fix it he says he can’t do nothing about it but did charged me an extra day. I am never doing business with uhaul again. I don’t care if this is not one of your corporate locations or whatever these people work with uhaul and are just as responsible

Theresa C. on

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Your staff was very axconidatuvg when I was tired and lost. I will never rent from any other company because of your superior customer seevice!

Willis G. on

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Sally G. on

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GAIL R. on

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Ray P. on

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My contact was very professional and made the return and easy process. The facility was clean and I will not hesitate to use this location agsin. The locaton had easy access and surrounded by security cameras.. thank you

peggy T. on

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when I got there the truck I was to rent wasn't there. But gave me a bigger one at the same price.

lashanna K. on

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JUAN S. on

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Make sure you have qualified employees I rent a tow dolly and it came loose from the ball when I was towing the car

Lauren W. on

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Nothing...the entire experience was perfect. Vehicle was perfect. Thank you.

BERNHARD H. on

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the auto carrier i rented had a wiring and brake problem caused damage to my car when it bounced and almost broke the strap and chains.